• Provide support for assigned applications, ensuring high availability • Provide hands-on and remote troubleshooting and problem resolution • Drive efforts to proactively identify application or system issues improving availability and performance • Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution • Complete projects, coordinate with team members and provide status updates • Track problems and bugs with vendors and communicate as resolutions are implemented • Responsible for vendor management; system OS, software, & infrastructure upgrades; gathering quotes; investment proposals; and change management • Responsible for providing financial information for budgeting and helping to forecast future spending needs • Coordinate the prompt diagnosis and resolution of infrastructure issues that have an impact on the production environment • Manage demands of deadlines that are responsible for all host services implementations and conversion-related activities • Perform troubleshooting techniques to solve problems, working with appropriate vendors for resolution • Stay current on security-related issues and analyze the impact on Navanta; making recommendations for security management and monitoring processes • Generate and maintain virtual servers; perform cloning tasks and snapshots and monitors performance for assigned systems and applications • Responsible for appliance/workstation/server security for supported systems and software • Responsible for backup strategy, documentation, and verification • Responsible for replication/high-availability strategy, documentation, and verification • Ensure vulnerabilities are managed with priority and aligned with the Navanta vulnerability policy • Perform all duties with a high level of change management aligned with Navanta change management policy • Systems’ performance and capacity monitoring and reporting • Assist in the installation, maintenance and support of company servers • Actively participate in special projects and strategic initiatives based on our priorities for the year • Perform other duties as assigned

• Support mission-critical SQL Server environments • Responsible for database administration, performance optimization, backup and recovery, security, data integrity, and production support in a regulated environment

• Database Maintenance: Monitor, maintain, and optimize SQL Server databases for general company operations, while ensuring high performance and availability of the Couchbase. • Performance Tuning: Optimize complex T-SQL queries and indexes in SQL Server, and tune N1QL queries, indexing (GSI), and bucket configurations in Couchbase. • High Availability & Disaster Recovery: Manage backups, restores, replication, and failover strategies (including SQL Server AlwaysOn Availability Groups). • Collaboration & Consulting: Work closely with software engineers and product owners from to assist with schema design, data modeling, and best practices. • Security & Compliance: Maintain strict data security, access controls, and compliance standards across all supported database platforms.

Title: Cloud Database Administrator (Hybrid, Must Reside In Buffalo/WNY Region) Job Category: Information Technology Requisition Number: CLOUD001683 Full-Time Hybrid Locations AAA Corporate 100 International Dr Williamsville, NY 14221, USA Pay or shift range: $79,351 USD to $93,355 USD Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short- and long-term disability insurance, travel discounts and a free AAA membership. Job Description: At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: - Medical, Dental, Life and AD&D Insurance - Flexible work schedules - Pre-Tax & Roth 401(k) plan with company match - Health Spending Accounts with company contribution & Flexible Spending Accounts - Company Paid Short-term & Long-term disability - Paid time off - Tuition reimbursement & company-paid training programs - FREE AAA membership & travel / product discounts - Paid Volunteer Time Off Job Responsibilities 25% Cloud Data Platform Administration: Administer Azure Databricks workspaces, clusters, pools, permissions, and configurations. Implement governance, access controls, secrets management, and workspace policies. Ensure cost-efficient compute usage through autoscaling, cluster policies, and monitoring. 20% Data Infrastructure Reliability & Performance: Monitor performance of Databricks jobs, SQL warehouses, and underlying storage. Proactively tune clusters, SQL environments, and pipelines to ensure high availability. Maintain observability through monitoring platforms, SQL Server, Databricks Metrics, and alerting. 15% Data Backup, Recovery, & Resilience: Resolve data platform issues related to cluster performance, job failures, permissions, or integration points. Collaborate with data engineering and development teams to troubleshoot environment-level issues. 15% Database & Data System Security: Implement platform-wide security standards: SQL roles, Azure RBAC, network rules, Unity Catalog privileges. Support compliance and governance across cloud data services and SQL Server environments. 15% Troubleshooting & Operational Support: Diagnose and resolve database-related issues, working closely with the IT team to troubleshoot and minimize disruptions. 10% Documentation, Standards, & Best Practices: Maintain documentation of environments, policies, network architecture, data access patterns, and cluster standards. Desired Technical Experience (Not All Required) - Managing SQL Server, SQL Agent jobs, SQL table and index maintenance, performance monitoring, and management - Experience with Cloud data platforms, such as Azure Data Lake, Azure Databricks, Snowflake, RedShift - Experience with cloud computing, Infrastructure-as-a-service, and cloud networking concepts - Experience with monitoring and observabilities tools such as SolarWinds and Azure Monitor - Understanding of data ingestion and transformation (ETL/ELT) concepts and data lifecycle - Experience with Data analytics platforms such as PowerBI, Tableau, Qlik Job Specific Requirements - Demonstrable competency with backups, restores, and recovery models - Knowledge of cloud compute and networking concepts (VNet integration, private endpoints, firewall rules) - Sense of ownership and pride in your performance and its impact on Club's success - Strong time-management/organizational, interpersonal, & communication skills - Demonstrated curiosity and a strong desire to learn and adopt new technologies - Critical thinker and adept problem-solving skills while maintaining a team focused/collaborative mindset - Ability to follow established standards and contribute to continuous improvement - Clear written and verbal communication skills with a collaborative team approach Physical Requirements - Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone - Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time - Must be able to lift, carry, push, pull a maximum of 30 lbs Starting pay range: $79,351 - $93,355 This position does not offer visa sponsorship now or in the future. Qualifications Education Required Bachelors or better in Computer Science or related field. Bachelors or better in Information Technology or related field.