• Customer Satisfaction through the delivery of world class Support Services. • Optimizing productivity while assigned to customer tickets or projects. • Ability to prioritize work through ticket and project status. • Problem-solving and resolution of network issues and escalating where appropriate. • Ticket Quality Control and Ticket Management. • Customer Service including phone, video, and email communication. • Occasional on-site to nearby customers (less than 5%). • Occasional on-call responsibility/rotation. • Participation in process improvement initiatives. • Documentation skills for customer environments.

Administrative Assistant – Field Operations and Customer Support Boston, MA Full Time Entry Level Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity. Job Summary The Administrative Assistant – Field Operations and Customer Support provides essential administrative and operational support to our global Field Operations team and our customers. This role serves as a coordination hub between field engineers, operations, leadership, vessel partners, and internal stakeholders to ensure accurate scheduling, documentation, compliance, and communication across all deployments. The ideal candidate is detail-oriented, highly organized, and comfortable supporting technical teams operating in dynamic, safety-critical environments. This individual will also play an important role in maintaining and administering our Monday.com workflows and operational systems to ensure they remain accurate, effective, and actionable across the organization. Key Responsibilities Technical Field Operations Support - Provide administrative support to V Field Operations Team. - Coordinate calendars, meetings, domestic and international travel, and deployment logistics for field engineers and technical staff. - Support scheduling and tracking of vessel mobilizations, sea trials, offshore deployments, and maintenance activities - Assist with onboarding and offboarding of field engineers, including system access, credentials, and equipment coordination. Project & Continuous Improvement Support - Support special projects, process improvements, and system implementations related to field services operations and customer success. - Assist with coordination of technical trainings, workshops, and field team meetings - Provide general administrative support as needed in support of a growing, global technical organization. - Organize and prioritize customer needs and coordinate with engineering, field and sales teams to drive timely, effective solutions and improve the customer experience. Qualifications and Skills Required - 3+ years of administrative or operations support experience, preferably in technical, maritime, offshore, construction, manufacturing, or field service environments - Strong organizational and multitasking skills with high attention to detail - Proficiency in Microsoft Office or Google Workspace; comfort working in shared document environments - Strong written and verbal communication skills, including with technical and international stakeholders - Ability to manage priorities in a fast-paced, operationally complex environment - Experience in document management, file management, and contract management. - Proficiency with Monday.com - Experience supporting global teams and international deployments preferred - Exposure to ERP, field service management, asset tracking, or logistics systems preferred - Associates degree or equivalent experience preferred - Proactive, detail-oriented, and solutions-focused - Comfortable working with technical professionals and operational teams - Strong follow-through and accountability - Adaptability to changing deployment schedules and operational needs Job Type: Full-time, hybrid in-office position in a fast-paced and collaborative work environment with flexibility outside standard business hours to support deployments or critical operations. Benefits: - 401(k) - Dental insurance - Disability insurance - Flexible spending account - Health insurance - Life insurance - Paid time off - Parental leave - Vision insurance

Role Description You'll be the voice of Figma as you help to create seamless experiences for our customers every day. Engaging with our customers requires critical thinking, an investigative mindset and impeccable communication skills. We're looking for someone who is technically curious, brings high standards to their work, and thrives in a collaborative, high-velocity environment. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: - Interact with Figma customers daily via email, taking ownership over cases from start to resolution. - Develop expertise of Figma's products and the journey of our customers to accurately diagnose and solve sophisticated inquiries. - Define and improve processes within our Product Support function, ensuring we deliver premium customer experiences at scale. - Operate as the voice of the customer, capturing both product and process gaps in the experience. - Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution. Qualifications - 2+ years in customer support, preferably in a SaaS environment. - Resilient and adaptable - performs well through change and ambiguity. - Strong communicator - translates complex ideas for both technical and non-technical audiences. - Empathetic problem-solver who goes above and beyond for customers. - Action-oriented with a customer-first mindset, plus availability for an 8am–5pm PT shift. Requirements - While it's not required, it's an added plus if you also have experience with a design tool such as Figma, Sketch, Adobe. - Experience with Zendesk. Benefits - Figma offers equity to employees, as well as a competitive package of additional benefits, including: - Health, dental & vision. - Retirement with company contribution. - Parental leave & reproductive or family planning support. - Mental health & wellness benefits. - Generous PTO. - Company recharge days. - Learning & development stipend. - Work from home stipend. - Cell phone reimbursement. - Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. - Hourly Base Pay Range: $37.50 — $65.40 USD.

Role Description The role is based in Canada, and applicants must live in Ontario, Quebec, New Brunswick, Nova Scotia, or Prince Edward Island, and the company works remotely. Salary: $75,000 to $90,000 (depending on experience) plus profit share. Our customers rely on the risr/ platform to deliver high-stakes and workplace-based assessments that really matter to institutions, professionals, and ultimately patient care. This role exists to make that happen not just through great training, but by designing clear, scalable learning and implementation experiences that enable customers to get up and running quickly, with minimal friction and minimal reliance on one-to-one support. As a Training & Implementation Specialist, you’ll guide customers through the onboarding and implementation of our assessment solutions: - Lead customers through onboarding and implementation, from early discovery through to launch. - Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes. - Configure systems to support customer needs, working calmly through complexity where required. - Support customers through change, recognising that new systems and processes can feel daunting. - Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs). - Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements. - Reduce reliance on live granular training by enabling customers to self-serve confidently. - Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities. - Deliver tailored training sessions where they add the most value. - Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate. - Work alongside the wider Customer Success Team to triage and respond to support requests. - Work closely with internal teams to surface trends, risks, and opportunities for improvement. - Translate customer experience into clear insights that help improve our products, processes, and learning materials. - Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement. Success looks like: - Customers onboard smoothly and feel supported, not overwhelmed. - Users understand how to use the platform confidently without needing repeated one-to-one training. - Clear documentation and learning resources reduce friction, support tickets, and time to value. - Customers feel trusted, capable, and well cared for throughout their journey with risr/. Qualifications - Experience delivering software system training or onboarding for end users. - The ability to explain complex concepts clearly and adapt your approach for different audiences. - The ability to communicate clearly and confidently in written and spoken English. - A natural curiosity about customer goals, challenges, and motivations. - Confidence in learning new systems and navigating technical details. - Strong problem-solving skills and a calm, structured approach to troubleshooting. - Experience creating clear, user-focused learning or implementation materials. - Comfort handling sensitive information in line with GDPR and quality standards. - The ability to work autonomously while collaborating openly with others. - A curious, experimental relationship with AI. Requirements - Experience working with SaaS products and customer implementations. - Exposure to education, training, or assessment environments. - Experience supporting customers through change management. - Familiarity with agile or digital transformation projects. - Experience using tools such as Zendesk, Monday.com, or similar platforms. Benefits - Fully remote working. - Freedom to choose your equipment and learning. - A high-trust, low-bureaucracy environment. - Open-book finances and full salary transparency. - Generous salary, enhanced parental leave, and profit share. - £1,200 (local currency equivalent) annual health and wellbeing allowance. - Confidential mental health support. - CanadaLife Health Insurance. - Paid for internet and mobile phone. - Truly flexible working hours. - No set annual leave limit. You are expected to take at least 28 days. - 25% of the company's profits are shared equally across the global team. How we hire We want to make sure we're a great fit for each other! Here is a breakdown of our application and interview process: - Step 1: Application Review: Our team will review your application. - Stage 1: The Intro (Remote): A quick video submission answering a few questions on your own time. - Stage 2: The Group Collaboration (Remote): A practical team interview with other candidates. - Stage 3: The Deep Dive (Remote): An interview with some of the team you will work alongside. - Stage 4: The Final Meetup (In-Person): A face-to-face meeting with some of our Canadian team members. If you believe this is the role for you, please continue to fill out the application form. Please note that we want to hear from you as an individual when you apply to work at risr/, and that all content in your application should be original and your own. Applications without a cover letter will be unsuccessful. risr/ is an equal opportunities employer, and we do not exclude people on the grounds of sex, gender preference or reassignment, pregnancy, parental status, race, marital / relationship status, disability, age, religion, belief or sexual orientation.