Role Description The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality. Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users. The role will include a blend of areas from real-time emergency response, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This is a full-time role (40 hours/week) and may include off hours. - Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data - Conduct investigations to identify users and pull records - Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail Qualifications - Interest in issues related to law, policy, and privacy - Familiarity with legal language and US/CAN criminal justice system - Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations - Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner - Comfortable using Google - Drive to collaborate with colleagues - Comfortable with basic data analysis using Excel or Google Sheets - Excellent writing skills Requirements - Familiarity with applicable privacy laws and regulations - Experience using investigative tools to conduct searches and identify records based on minimal information - Basic understanding of SQL - Professional experience related to legal and privacy operations - Comfortable using Adobe Acrobat or similar PDF editing software Benefits - Highly market-competitive compensation and benefits - Remote work flexibility - New hire equity grant and annual refresh grants

Role Description Cranial Technologies is currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. We will train you on our process and all things unique to Cranial Technologies! - Providing outstanding customer service to our families over the phone - Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule - Coordination of information between referring physicians, insurance companies, and our own treatment clinics - Review cost share amounts, co-payments and financial responsibility with our families - Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day Qualifications - 1 – 2 years’ customer service or related experience - 1 – 2 years’ experience with computer software - Exceptional communication including phone etiquette and human relations skills - Ability to work with people from diverse backgrounds - Proactive mindset with the ability to absorb new information in a timely manner - Professional demeanor in both written and spoken communication with families, providers, and coworkers - Ability to problem-solve and prioritize daily tasks to manage individual workload Benefits - Medical, Vision, and Dental Insurance - 401k Retirement Plan - Flex Spending Plans - 18 Days Paid Time Off each year plus 7 company-paid Holidays - Life Insurance - Short/Long Term Disability Insurance Company Description Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.

Role Description Wunderlich-Malec Engineering is seeking a part-time IT Helpdesk Support Specialist for weekend shifts. This position allows for remote work and involves a variety of duties aimed at supporting operational needs and personal technology devices/equipment. - Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance from Wunderlich-Malec Field Support. - Attempt to resolve most support requests upon first contact with the user. - Participate in the evaluation, development, and implementation of technology standards, equipment, and procedures. - Assist in the development and maintenance of standard desktop, laptop, and virtual desktop images. - Participate in new hardware and software rollouts. - Provide tools, training, or resources to help employees utilize technology effectively. - Maintain IT hardware, perform small hardware repairs, and manage inventory of spare parts. - Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets. - Allocate/purchase new and used devices as requested and approved. - Participate in companywide initiatives or projects related to technology, equipment, or services. - Administer user management controls over company software systems. - Other duties as assigned. Qualifications - Three to five years of IT experience providing user support service in a complex business environment. - Two+ years experience in Windows 10, Office 365, and Apple iOS. - Basic understanding of networking and DNS. - Good understanding of computer systems, mobile devices, and other tech products. - Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems. - Ability to clearly communicate technical concepts to technical and non-technical audiences. - Strong time and priority management skills with minimal supervision. - Willingness to travel to all LSC locations, business functions, and training as needed. - Additional certifications in Microsoft, Cisco, or similar technologies are a plus. Requirements - Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment. Benefits - Medical - Dental - Vision - Basic and Supplemental Life and AD&D - Long Term Disability - Voluntary Short Term Disability - Healthcare & Dependent Care Flexible Spending Accounts - Health Savings Account - Paid Time Off (PTO) - Paid Holidays - Tuition Reimbursement - Referral Bonus Program - 401(k)/Profit Sharing - 100% ESOP (Employee Stock Ownership Plan) - Employee Assistance Program - Will Preparation Resources - Worldwide Travel Assistance Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications, plus a discretionary bonus and employee stock program.

Role Description Join our amazing company and start your career in Self-Storage today! The Customer Experience Representative (CXR) is a Full-Time position that will report directly to the Contact Center Manager. This individual will play an integral role in executing the overall growth and customer service strategy of Trojan Storage. This position will be the front line for new customers rentals as well as handling a variety of customer issues utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping customers and driving satisfaction. Your Responsibilities - Customer Experience: - Delight customers through multichannel communications including phone, email, chat, and video. - Become proficient in self-storage operations delivering empathetic communications to all our customers practicing First Contact Resolution (FCR). - Handle and mitigate customer complaints with effective communication and proper documentation. - Sales: - Achieve sales metrics on new rentals, leads, and conversion rates through inbound communications. - Cross sell other products and services to meet the needs of our valued customers. - Collections: - Take payments and assist customers with all delinquency needs ensuring proper documentation and compliance. - Efficiency: - Drive performance through keeping efficiency ratios at standards. - This includes managing average handle times, response times, and calls handled per day. - Teamwork: - Foster positive relationships with team members and leadership collaborating effectively on initiatives, meetings, and daily interactions. - Punctuality & Attendance: - Adhere to all schedules and meetings on time with no disruption to the contact center environment. - Be a reliable team member to support operational efficiency and team cohesion. - Interpersonal Skills: - Communicate effectively with all internal stakeholders such as site personnel, District Managers, and within the contact center. Qualifications - High School Degree or equivalent. - Must be located in Texas. - Bilingual (Spanish) required. - 1 Year of experience in a contact center environment or customer-support role. - Phone sales experience preferred. - Proficiency in chat communication a plus. - Ability to multi-task and manage time effectively. - Excellent written and verbal communication skills. - Experience in conflict resolution and customer sales. Benefits - Remote Work Opportunities - Medical, Dental, Vision, & Life Insurance - 401k Matching Program - Vacation Time - Sick Time - Monthly Bonuses - Annual Bonuses - Holiday Pay - Referral Program - Discounted Storage - Education Assistance Program - Employee Assistance Program - Employee Discount Store - Work/Life Balance - Growth Opportunities - Mileage Reimbursement