• Development of programs and applications for the Salesforce platform clouds used by Syngenta, following development best practices and governance standards. • Testing and deployment of developed features according to acceptance criteria. • Conducting demonstrations for end users, working alongside key users, solution architects, and business consultants to ensure that implemented features and user experience meet defined objectives. • Develop standard or custom solutions using the Salesforce platform to support critical business functions, meeting project objectives and business requirements. • Support and maintenance of the Salesforce instance. • Leverage Salesforce out-of-the-box configuration to develop the maximum possible solutions without custom code. • Preparation of technical documentation specifying solutions to be implemented, including prototypes, flowcharts, and sequence diagrams. • Align code with the most established development design patterns: OOP, MVCS, Domain Layer Principle.

• Develop and maintain custom features on Salesforce using Apex, Lightning Web Components and Flow Builder. • Contribute to the design and evolution of our Salesforce data model to reflect business needs. • Ensure data quality, integrity, and consistency across the platform. • Collaborate with other team members to translate business requirements into technical solutions. • Monitor platform performance and contribute to continuous improvement initiatives. • Document technical and functional solutions, as well as best practices to support team knowledge sharing. • Incorporate AI into internal processes to support daily operations. • Respond to and manage daily requests from business teams. • Train business teams on the latest releases you have delivered. • Develop a signals system to help the Sales team identify and contact the right people at the right time. • Develop a first-response system for our customers using an AI agent.

• Work with the product owner to understand requirements and design comprehensive solutions that meet stakeholder needs • Define and document Salesforce architecture including integrations and customizations • Serve as the Salesforce technical authority for complex implementations and integrations • Lead solution design for integrations with internal systems (APIs, middleware, data platforms) • Review and approve technical designs, data models, and implementation approaches • Provide technical guidance and mentorship to the administration/development team to ensure best practices and standards are followed • Ensure configurations and customizations comply with security standards • Provide thought leadership that steers PAR’s digital transformation journey through efficiently designed business platforms, achieving a positive user experience and effective business process • Work as part of a scrum team with SF Admins and QA to deliver value to the business • Analyze existing processes and solutions for optimization and performance improvements • Ensure reliable data synchronization with upstream and downstream systems • Partner with integration and data teams to meet enterprise standards • Partner with business stakeholders to translate requirements into technical solutions • Drive platform optimization, performance tuning, and technical debt reduction • Evaluate new Salesforce features and releases for business value • Promote reuse, automation, and low-code/no-code best practices

Role Description We are looking for a highly skilled Salesforce Tech Lead with strong expertise in Service Cloud, Lightning Web Components (LWC), and Apex. The ideal candidate should have hands-on experience in designing and delivering scalable Salesforce solutions, leading development teams, and driving best practices across implementations. - Lead end-to-end Salesforce Service Cloud implementations and enhancements - Design scalable and high-performance solutions using Apex, LWC, and Lightning Framework - Collaborate with business stakeholders to translate requirements into technical solutions - Provide technical leadership and mentorship to development teams - Review code, enforce best practices, and ensure high-quality deliverables - Integrate Salesforce with external systems using REST/SOAP APIs - Optimize system performance and ensure platform governance - Participate in architecture discussions and solution design reviews - Handle deployments using CI/CD tools and manage release cycles - Troubleshoot complex technical issues and provide solutions Qualifications - 7–10 years of IT experience with at least 4+ years in Salesforce Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.