Role Description We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: - Alabama - Georgia - Idaho - Iowa - Indiana - Kansas - Louisiana - Michigan - Mississippi - Nevada - North Carolina - North Dakota - Ohio - Oklahoma - Pennsylvania - South Carolina - South Dakota - Texas - Tennessee - Utah - Virginia - West Virginia - Wisconsin - Wyoming Qualifications - Previous 3-6 months customer service or customer support experience preferred - Previous 3-6 months call center or office background experience a plus - Basic computer skills - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be 18 years of age - A background check applicable with state and federal laws will be required Requirements - Manage large amounts of inbound calls in a timely manner - Follow communication "scripts" when handling different topics - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Seize opportunities to upsell products when they arise - Skillfully change from one task to another without loss of efficiency or composure - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Remain positive and professional in all customer interactions - Flexibility to cross train as requested Benefits - $14 - $14 an hour - Shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 7:00am-7:00 pm (CST); Work Days - Mon-Fri - Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST) - Status - Full Time or Part Time Temporary; 16-40 hours per week - Must be available to work on the first and last business day of each month

Role Description A SumUp é uma empresa líder em tecnologia financeira que capacita pequenos empreendedores a prosperarem em um mundo digital. Nossas soluções inovadoras de ponto de venda (POS) e leitores de cartão oferecem processamento de pagamentos sem complicações, gestão de inventário e análises empresariais. A missão do time é promover uma experiência incrível para os nossos comerciantes e fidelizá-lo com os nossos serviços. Estabelecer e fortalecer a conexão entre a SumUp e seus clientes (merchants), garantindo um relacionamento contínuo e de qualidade ao longo de todo o ciclo de vendas. Como será o seu “dia a dia”: - Atendimento personalizado: Realizar atendimentos aos clientes através de chats, WhatsApp e ligações, garantindo uma comunicação clara, eficiente e gentil; - Capacitação e suporte: Orientar e treinar os clientes para explorar e aproveitar ao máximo as funcionalidades do aplicativo e do site; - Coleta de feedbacks: Registrar sugestões e opiniões dos clientes para identificar oportunidades de melhoria; - Sugestão de melhorias: Analisar os feedbacks recebidos e sugerir mudanças que aprimorem continuamente a experiência dos clientes, seja em produtos ou processos internos; - Rotina 100% Home Office. Qualifications - Ensino médio ou técnico e/ou Superior completo; - Conhecimento avançado de informática; - Afinidade com tecnologia, navegação e manuseio de ferramentas. Exemplo: pacote office; - Excelente comunicação, tanto verbal quanto escrita; - Trabalho em equipe; - Capacidade de adaptação e resiliência; - Inteligência emocional. Benefits - 🩺 Plano de Saúde e Odontológico (SulAmérica) - 🧑‍⚕️ Zenklub (apoio psicológico) - 🌀 Previdência privada - 🥗 Vale-refeição/alimentação - 🖥️ Auxílio-Home Office - 💪 Wellhub - 🖤 Seguro de vida - 👪 Licença maternidade 6 meses e paternidade 3 meses - 🎉 Day off no aniversário - 🌍 O Break 4 Me: 30 dias adicionais de descanso remunerado após 3 anos na empresa. Company Description Faça parte de um time global com mais de 3.000 pessoas de 40+ países. Trabalhe em um ambiente onde a inovação e o impacto social caminham juntos. Contribua para transformar a vida de pequenos empreendedores e fortalecer o comércio local.

• Drive a customer-focused mindset across the company; • Implement a system for collecting satisfaction data (NPS/CSAT), define Customer Success performance metrics and share management reports; • Gradually develop standards/best practices for critical experience touchpoints; • Support the prioritization of continuous improvement initiatives at each school.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.