• Define and document system architecture for critical services. • Evaluate tools and technologies to meet scaling needs. • Create blueprints and diagrams that bring clarity to complex systems. • Provide technical leadership across product and engineering.

Role Description The Client Solutions Specialist works with a team of Client Solutions Professionals at GPRS to ensure successful project outcomes. This role is pivotal in meeting client needs, driving satisfaction, retention, and growth. By working closely with the Client Solutions Manager, Sales and Operations teams, the Client Solutions Specialist helps to optimize client engagement and deliver exceptional value. This role involves a variety of skilled tasks that support company operations. The position requires a task-focused, self-motivated individual who handles both client-facing and team-facing responsibilities to support the smooth execution of Reality Capture projects and contribute to business development efforts. The Client Solutions Specialist will help advance GPRS’ mission to deliver exceptional client experiences and retention. Job Goals - Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication. - Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments. - Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships. Job Responsibilities - Coordinates with the Client Solutions Manager on new projects. - Partner with manager to review projects and verify all necessary information is included and objectives are clear. - Manage up to 40-50 projects concurrently. - Schedule projects with Client Solutions Coordinators. - Coordinate with onsite contact and set expectations for field work with client. - Being a Brand Ambassador through professional and respectful communication to both team and clients. - Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects. - Provides feedback to departments for work that needs to be adjusted, based on changes to scope of work, changing requirements of clients, or other adjustments. - Maintains consistent communication with the client to understand evolving needs and keeps them informed on delivery timelines and execution of projects at various stages. - Recognize when to seek assistance from team members or other resources to ensure project success. - Troubleshoots problems and provides clear expectations to onsite contacts. - Works with the internal team to identify and correct problems assigned to projects. - Works with Modeling Manager and Team Leads to ensure product deliverables and timelines are met. - Coordinates and collaborates with clients to ensure deliverables are met on time and on scope. - Sets up a Scan Data review meeting and Modeling delivery meeting when applicable with the client. - Leads various internal projects to help create better workflows and support the Client Solutions Team with the help of the Client Solutions Manager. - Answer technical questions from clients regarding the projects, provide scan data review meetings when applicable, hold client meetings for project reviews when applicable, know where and how to find the answers to clients’ needs. - Follow up with clients after projects are complete to answer any questions, gain important feedback, upselling opportunities, re-engagement opportunities for new work. Qualifications - 3+ years of experience in project management, operations, account management, or sales. - Bachelor’s degree in Business Administration or a related field or a minimum of 4 years of experience in Architecture, Engineering, Construction (AEC), or a closely related industry in lieu of a degree. - Proven ability to manage mid-scale projects with successful delivery, client satisfaction, and operational efficiency. - Strong project coordination skills and experience in building and maintaining client relationships. - Proficient in project management tools and software for tracking and analyzing data and timelines. - Skilled in data analysis and making data-driven decisions to enhance project strategies. - Solid understanding of industry challenges, trends, and best practices in project management. - Strategic decision-making and problem-solving abilities with a focus on delivering results. - Demonstrates ownership and thoroughness in completing tasks accurately. - Capable of independently solving problems and providing solutions, while seeking guidance when needed. - Completes project-specific paperwork to support Client Solutions Manager/Specialists effectively. - Handles high-pressure situations while meeting project deadlines and exceeding client expectations. - Excellent verbal and written communication skills, with the ability to influence across all organizational levels. - Maintains attention to detail and develops deep knowledge of the Reality Capture Service line. - Strong negotiation skills aimed at achieving mutually beneficial outcomes. - Experience collaborating cross-functionally with sales, operations, and estimating teams to meet project goals. - Effective communicator across departments to ensure seamless project execution. - Self-motivated and independent in problem-solving, learning new software, and working remotely. Benefits - Full medical, dental, and vision insurance with day-one coverage. - 401k with company matching beginning on day one. - Life, Short-Term, and Long-Term Disability at no cost to our employees. - Paid holidays. - Paid time off. - Leadership development training programs. - Additional benefits to support our strong commitment to the development of each team member. Company Description GPRS is the nation’s largest company dedicated to Intelligently Visualizing the Built World®. Since 2001, we’ve grown from a single GPR unit into a $200M industry leader helping teams across the U.S. plan, build, and manage safer, smarter projects. We deliver critical insight through utility mapping, GPR and concrete scanning, 3D modeling, reality capture, and digital facility records, giving our clients confidence from design through construction and beyond. Our Purpose To provide possibility for our team members and customers by intelligently visualizing the built world. GPRS Core Values - Integrity - Teamwork - Mutual Respect - Growth Mindedness - Safety

• Provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden • Achieves upgrade sales goals within assigned territory • Engages new recipient onboarding and upgrade education • Collaborates with Consumer and Professional field sales teams • Applies business acumen to understand clinic aftercare needs • Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting • Reports key metrics in a timely manner • Partners with internal upgrade operations teams to ensure quality service delivery • Utilizes all sales and service tools including Salesforce and others

Role Description As a Senior Solutions Engineer at Idira [CyberArk], you will be at the forefront of demonstrating the value of our identity security solutions to both prospective and existing Enterprise customers. In this role, you will showcase how Idira [CyberArk] secures critical assets across hybrid cloud environments, distributed workforces, and emerging AI-driven workloads through product demos, presentations, and Proof of Concepts (POCs). You will leverage your technical expertise and sales acumen to guide clients through the technology evaluation phase. Working closely with the sales team, you will act as the primary technical resource, serving as the key technical advisor and advocate for Idira’s solutions, ensuring that clients understand the business, technical, and compliance benefits. Expectations include expertise in industry-specific security needs across: - Healthcare - Finance - Retail - Energy - Insurance - Pharmaceuticals - Manufacturing You’ll leverage this knowledge to address unique security challenges—including the rapid adoption and securing of AI technologies—designing optimal solutions that align with customers’ infrastructure and datacenter environments. Success in this role depends on clearly communicating complex technical concepts to both business and technical stakeholders. We are seeking a solution-driven professional passionate about solving modern security challenges across global industries. Qualifications - MIS, Computer Science degree, or equivalent experience. - 5+ years in pre-sales, ideally in identity, PAM/IAM, or cybersecurity pre-sales. - Hands-on administration of AWS, Azure, or GCP (IaaS/PaaS). - Strong background in Windows Server, Active Directory, LDAP, and federation services. - Deep understanding of authentication, authorization, federation, SSO, MFA, RBAC, and JIT/ZSP models. - Familiarity with securing AI/ML pipelines, Large Language Model (LLM) ecosystem integrations, and autonomous AI agents. - Awareness of AI-specific security frameworks and risks (e.g., OWASP Top 10 for LLMs, prompt injection data risks, shadow AI mitigation). - Familiarity with Terraform, CloudFormation, or ARM templates. - Exposure to endpoint management and least privilege tools. - Proficiency in UNIX/Linux, database security, network security, scripting, and DevOps practices. - Proven ability to integrate third-party solutions seamlessly within complex enterprise environments. - Experience scripting for automation of repetitive tasks, API utilization, or demo workflows. - Prior experience with CyberArk solutions. - Certifications (one or more): CISSP, CCSP, CEH, AWS Security, Google Cloud Security, Azure Security, or relevant AI security certifications. - Strong presentation skills; ability to deliver high-quality demos to technical and executive audiences. - Excellent communication and interpersonal skills; adept at building relationships across multiple levels. - Leadership and consensus-building capabilities. - Ability to travel up to 50% for client meetings and industry events. Requirements - Act as a subject matter expert on Idira’s Identity Security solutions, delivering technical guidance and business-value demonstrations to Enterprise customers and partners. - Advise customers on securing non-human identities, including AI models, automated LLM agents, and developer pipelines, ensuring strict access control and least-privilege principles. - Proactively seek out new sales opportunities by developing new and existing technical relationships within prospective accounts, partners, and current active customers. - Lead Proof of Concept (POC) evaluations to showcase Idira’s security solutions to Enterprise customers and prospects. - Support RFP/RFI responses, ensuring Idira’s solutions meet enterprise requirements. - Foster long-term relationships with technical teams and executives to ensure customer success with Idira solutions. - Support and enable Idira’s partner network, ensuring they can effectively communicate the value of the Idira Identity Security Platform to their Enterprise clients. - Represent Idira as a thought leader by engaging in public speaking, webinars, or industry forums to educate and influence customers and partners on modern security vectors (e.g., Identity Security for AI). - Serve as the customer advocate, relaying key requirements to internal teams and conveying customer requirements to Product Management teams. - Actively engage and contribute to the internal teams, serving as a resource and mentor to others when appropriate. Benefits - The compensation offered for this position will depend on qualifications, experience, and work location. - The starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be in the range of $198,000.00 - $273,000.00/yr. - The offered compensation may also include restricted stock units and a bonus.