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Every student deserves life-changing teachers
Professional Services Manager – External Trainers
Location
United States
Posted
115 days ago
Salary
$80K - $91K / year
Seniority
Senior
Job Description
Professional Services Manager – External Trainers
Teachstone
• Provide ongoing support and guidance to training contractors and affiliate trainers. • Observe and evaluate contractors and affiliate trainers, as appropriate, to ensure high-quality delivery of Teachstone services. • Develop and implement cross-training plans across contractors and utilize Specialists expertise when possible to support Affiliate professional development. • Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven contractor team. • Coordinate with Marketing, Impact, Revenue, Product, and Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs. • Provide vision, leadership, and direction to contractors and affiliate trainers to ensure Teachstone standards are supported and achieved. • Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives. • Use data and training evaluations to drive continuous improvement of Teachstone services and affiliate program quality. • Maintain and build in-depth knowledge of Teachstone’s line of products and services. • Achieve and maintain reliability for all CLASS age levels assigned. • Assist in development and maintenance of annual training budget. • Define and monitor onboarding processes and procedures for contractors and affiliate trainers. • Recommend improvements to Teachstone services and affiliate program operations to enhance processes and quality. • Coordinate with other Professional Services Managers to assign internal request work to CLASS Specialists and contractors, as appropriate. • Embrace and demonstrate Teachstone’s Mission and Values both internally and externally with clients. • Work closely with Professional Services Managers and other department managers to support service delivery and affiliate program success. • Deliver Teachstone training programs and services up to two times per month. • Other duties as needed to support Teachstone as the organization matures.
Job Requirements
- Master’s degree in Early Childhood Education or related field—or equivalent experience, with 3–5 years in a service delivery leadership role.
- Demonstrated proficiency using the CLASS® measure to observe and code classrooms and in leading CLASS® training programs.
- Prior experience delivering, leading, and evaluating training, data quality, and/or professional development programs.
- Exemplary organization, written, and interpersonal communication skills.
- Exceptional customer service and public relations skills.
- Excellent problem-solving and analytical skills, along with a strong detail orientation and a commitment to quality.
- Exceptional time management, adept at prioritizing competing demands and adapting quickly to evolving expectations.
- Adept use of technology, including Microsoft Office Suite, Google applications, and video/multimedia presentation tools.
- Experience and comfort working in a remote, high-growth organization and developing policies and procedures that ensure success in a rapidly changing environment.
- Willingness to train and/or travel as needed.
- CLASS Train-the-Trainer Certification (preferred)
- Experience in contract administration (preferred)
Benefits
- Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.
- Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually.
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