Role Description Responsible for coordinating customer service operations, managing service contracts, supporting billing accuracy, maintaining databases, and resolving invoicing issues. - Responsible for first class communication and coordination of external customers and internal Field Service organization. - Driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes, and modifications to existing contracts. This may include field communications and verification along with contract submission prework. - Be responsible for creating Service support documents needed. - Assisting on timely and accurate billing of customers for contract and non-contract services. - Maintain Install database accuracy by supporting field team and external customers via phone and email. - Provide support for timely resolution of customer invoicing disputes in coordination with service teams. Qualifications - Minimum College degree in related field (management studies, logistics, economics, etc.) - Experience working in a similar type role in an Operations capacity - Excellent verbal, written, and communication skills in Greek and English - Negotiation skills/experience - Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments. Desired Characteristics - Excellent analytical and communication skills with the ability to communicate with employees and customers at all levels. - Ability to develop and execute priorities and approaches to meet objectives. Additional Information - Relocation Assistance Provided: No

• Supporting our Customer Experience organization • Collaborating closely with cross-functional teams • Establishing operational rhythm and reporting • Analytics and insights • Driving strategic initiatives • Tracking KPIs and building reporting frameworks • Ensuring data integrity and hygiene

• Leads business case development for proposed initiatives • Supports the strategic planning process • Ensures initiatives support the strategic business plan and are executed well • Leads larger scale, cross-functional initiatives to drive performance improvement • Organizes work teams, drives consensus, and ensures policy/process integrity • Performs detailed analysis of data, workflows, policies, etc. • Writes and delivers communication to all levels of organization

Role Description The future is bright for the Porch Group, and we’d love for you to be a part of it as our Senior Manager, Business Operations. As Senior Manager, Business Operations, you will be a key leader responsible for the success and scaling of our Business Operations function. Reporting to the Head of Business Operations and Partnerships, you will sit at the intersection of high-level strategy and rigorous execution, equally comfortable developing a recommendation for leadership and rolling up your sleeves to make it happen. You will be expected to own outcomes, not just drive process. Porch Consumer Services is a division of Porch that helps people navigate one of life's most complex transitions, moving and settling into a new home. We have built the platform that can serve them across the full journey, including the move, setting up and protecting their home, and everything in between. We enable millions of moves a year across our brands, including MovingPlace and HireAHelper. We’re building towards the one-stop-shop for the moving journey, powered by technology that makes every step smarter and easier. You will define our strategic direction and shape how we prioritize across the division, developing the insights and frameworks that drive our annual planning and inform key tradeoffs. You will own end-to-end delivery of our most critical initiatives, from defining strategy through execution and performance monitoring. What You Will Do As A Senior Manager, Business Operations: - Strategy & Initiative Execution - Own end-to-end delivery of strategic initiatives from definition through execution, including launching and scaling new products and services. - Develop strategies grounded in a deep understanding of business goals, constraints, and market dynamics, supported by rigorous quantitative and qualitative analysis. - Develop a deep understanding of our customers, providers, and partners to build a strong point of view on what matters in each initiative, and use that to inform our strategy and how we prioritize. - Partner closely with cross-functional teams, including Product, Marketing, Partnerships, Operations, Finance, Legal and more, to align on priorities, remove blockers, and move with urgency. - Operating Cadence & Business Performance - Establish and run the operating rhythm of the division, including annual planning cycles, quarterly business reviews, and ongoing goal tracking. - Drive group-wide prioritization and tradeoff decisions, ensuring resources are focused on the highest-value opportunities. - Drive adoption of shared dashboards and reports, maintain visibility into initiative KPIs, and proactively surface insights with clear recommendations. - Support leadership team preparation for company and board-level reviews, ensuring the division presents with clarity and confidence. - Serve as a member of the Porch Consumer Services leadership team. Qualifications - 6-12 years of experience in strategy or business operations, preferably at a high-growth startup or technology company. - Proven track record of leading cross-functional initiatives from strategy through execution with measurable results, including launching new products or service offerings. - Strong bias to action; comfortable operating with ambiguity, moving with urgency, and staying focused on outcomes over process. - Exceptional communication and executive presence, with the ability to align stakeholders across diverse, cross-functional teams. - Experience building and running internal operating cadences, including business reviews, planning cycles, and performance reporting. - Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations. Benefits - Pay Range: $138,800 – $194,300 Annually. - Eligible to receive long-term incentive awards, subject to program guidelines and approvals. - Eligible to receive an annual bonus based on individual and company performance, subject to program guidelines and approvals. - Comprehensive coverage for health, life, and financial wellbeing. - Traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan. - Voluntary Critical Illness, Hospital Indemnity, and Accident plans. - Pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts. - Company paid Basic Life and AD&D, Short and Long-Term Disability benefits. - Both traditional and Roth 401(k) plans available with discretionary employer match. - Supportlinc for guided meditation, mental health coaching, and online access to confidential resources. - LifeBalance for year-round discounts on various services and products. - Wellness programs including flexible paid vacation, company-paid holidays, paid sick time, and parental leave.