• Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings • Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs) • Drives completion of complex, time-sensitive activities to meet deadlines • Provides policy guidance and advanced assistance on HR process navigation for employees • Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members • Drives compliance with global policy and labor laws, documentation standards, process and data audits • Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects • Supports global HR Projects • Other HR Support as needed

Role Description As a People Experience Operations (PXO) Specialist supporting the EMEA region, you will operate in a dynamic, international environment. Working remotely, you will play a key role in enhancing the employee experience by optimizing and implementing PXO processes, ensuring consistency, and driving operational excellence across the region. Key Responsibilities - Support the development, implementation, and continuous improvement of PXO processes across EMEA - Collaborate with local and global stakeholders to ensure alignment with regional standards, policies, and guidelines - Act as a key liaison with PSS and foster strong cross-team and cross-cultural collaboration - Partner with internal stakeholders including People Advisors, Legal, Occupational Safety, and other functions - Manage and resolve complex or non-standard employee queries within the People Operations scope - Support region-specific initiatives such as quality management (QM), occupational safety, and SOX compliance activities - Create and maintain documentation, workflows, and reports beyond standard operational topics - Contribute to and lead PXO-related projects, including the rollout of new processes and improvements at the EMEA level - Analyze HR and operational data to generate insights and recommend improvements to enhance employee experience - Coordinate onboarding, employee lifecycle changes, and offboarding processes in partnership with PSS - Organize and facilitate virtual meetings, workshops, and training sessions - Support change management initiatives and contribute to corporate culture programs Qualifications - Bachelor’s degree in Business Administration, Human Resources, Psychology, or a related field - Proven experience in PXO, HR, or People Operations, ideally within an international or EMEA-focused organization - Fluency in German and English (written and spoken) is required; additional languages are a plus - Strong communication, interpersonal, and organizational skills - Ability to work independently with a structured, detail-oriented, and solution-focused approach - Experience with HRIS systems and proficiency in MS Office tools - High level of intercultural awareness, empathy, and adaptability Requirements - A proactive and reliable team player who thrives in a fast-paced, international environment - A problem-solver who can navigate ambiguity and handle complex employee matters - Someone passionate about improving processes and delivering a positive employee experience Benefits Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Singapore What You Would Do Here: At Cloudflare, our mission is to empower our people to do their best work. As we continue to build our Business Partner team, we are looking for a trusted, motivated and detail-oriented Senior People Team Business Partner who is naturally curious about what we do and driven to help our people thrive. In this critical role, you'll play a crucial part in supporting our rapidly expanding organization by ensuring the seamless and efficient employee experience for our people, In this role, you will partner closely with the Asia Pacific Go-to-market leadership team in developing and implementing proactive solutions for a broad scope of activities, ensuring alignment on initiatives and priorities, maintaining open and transparent lines of communication and keeping our teams thriving and well supported. You will serve as a strategic partner with strong client partnership based in business acumen. You will focus on organizational design, talent management, and driving initiatives and change leadership. In addition, you will also support specific client groups within the APAC GTM organisation, supporting them with all People initiatives and activities including and not limited to performance management, compensation and rewards planning, executing the People calendar, etc. We passionately believe in leadership at all levels, and our fast growth has created a special opportunity to really enable our team members to acquire new skills and grow on the job. You will help us get better at this by spending time with our people and developing and implementing programs that are responsive to our leaders' needs, role model our company capabilities and will scale as we continue to grow an enterprise business. Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Cloudflare teams thrive on that and are comfortable being uncomfortable. That means Cloudflare is not the right place for everyone. Keep up with an unrelenting pace (the week, not the quarter). Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change. Bring critical thought and opinion - and embrace differences and disagreement to get things done and move forward! Communication and collaboration across cultures and time-zones are key competencies to exercise in our fast paced and ambiguous environment. Who You Are - Motivated by cultivating company culture, building great businesses and helping people do their best work, you have served on a People/ HR team for 10+ years of experience, 8+ of which have been as a business partner. - You have the gravitas to serve as the HR leader for our APAC GTM teams. - You have a successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment. - You have an entrepreneurial spirit, are always looking for ways to innovate, improve and operate independently. - You think of and present solutions to problems and don't get bogged down by problems, rather perceive them as opportunities. - You have participated in large-scale "build" initiatives and have a few stories about leading a few. You know what complexity looks like. - You have a keen business acumen and a track record of partnering closely with business leaders. You can articulate how People teams bring value to an organization and are able to quickly develop the business case for People Team initiatives. - You have built at least one scalable program from the ground up and have a demonstrated history of building relationships and credibility across all levels of an organization. - You are an influencer that leads with empathy. Others have described you as skilled in implementing workforce plans, leveraging subject matter experts, and your network to enable programmatic solutions in talent management, workforce planning, think ideation to action on engagement surveys, organizational design, as two examples. - You are a skillful communicator, verbally in small and large groups, as well as written through emails and presentations. Your super strength, especially when the message may be difficult, is face-to-face. - You are generous with your time with all of our people and earn and maintain the trust that people place with you. - Uncompromising when it comes to your integrity, you speak truth, act with respect and lead with dignity. - You love working with people - you maybe secretly love working with spreadsheets too! What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

• Lead employee relations responsibilities and serve as a primary point of contact for employee questions, concerns, and policy interpretation. Independently handle employee relations matters, including advising managers on performance and conduct issues and resolving workplace concerns with limited oversight. Document issues and processes with precision. Exercise judgment in identifying and escalating highly complex or high-risk matters to the VP and outside counsel with a clear written record. • Design and run a manager coaching curriculum for people managers across all functions. Coach managers through employee relations situations: performance concerns, difficult conversations, team dynamics, and conflict resolution. Maintain and refine a manager toolkit to reduce reliance on P&C for routine people-related decisions. Identify capability gaps across the management layer and build targeted development responses. • Lead full-cycle recruiting for technical and non-leadership roles, including sourcing, screening, interview design, and offer coordination. Manage the ATS and ensure a consistent, well-documented candidate experience. Develop interview frameworks tied to PJMF's competency model. Support the VP on senior searches. • Own the annual and mid-year review cycle end-to-end: system launch, communication, calibration preparation, timeline management, and quality review. Maintain and improve our performance management infrastructure on our 3rd party platform. Support managers in writing evidence-based assessments. Flag patterns across team ratings and bring a calibration perspective to the VP. • Build an annual L&D calendar aligned to organizational competency needs. Design onboarding that accelerates time-to-contribution for new hires. Source and manage external facilitators and vendors for specific programs or organizational needs. • Own day-to-day HR operations: new hire setup, offboarding, employment verifications, and status changes. Administer benefits in partnership with our PEO. Maintain compliance with federal and multi-state employment law requirements for a remote workforce. Manage record retention and I-9 compliance. Maintain HRIS accuracy and serve as the primary system administrator for all people systems.