• Drive High-Velocity Outbound Outreach: Execute high-volume inbound/outbound call, SMS, and email cadences through Aircall to immediately qualify inquiring families, capture database profile details, and aggressively minimize speed-to-lead times. • Convert Leads to Scheduled Assessments: Own top-of-funnel conversion metrics by actively nurturing inquiring families through the CRM pipeline, overcoming hesitations, and successfully booking their initial clinical orientations and assessments. • Deliver Consultative Benefits Pitching: Review insurance eligibility and clearly articulate complex ABA benefits to families, translating financial and technical jargon into a clear value proposition that drives immediate commitment. • Navigate Friction & Secure Prior Authorizations: Move families flawlessly through the intake workflow by uploading medical records, verifying diagnostic criteria, and securing initial insurance assessment authorizations to eliminate process delays.

Role Description We are seeking a Casualty Case Management Specialist to manage all casualty and estate functions involving state Medicaid beneficiaries or deceased Medicaid beneficiaries. This role is responsible for the intake, maintenance, claims review, case management, settlement, and all related activities within the assigned caseload. - Ensure all processes meet HIPAA and government security requirements regarding the sharing and storage of Personal Health Information (PHI). - Utilize strong analytical and case management skills to oversee 700–1,000 subrogation cases simultaneously. - Communicate professionally—primarily via inbound and outbound calls—with attorneys, insurance adjusters, medical providers, court staff, recipients, family members, and clients. - Prepare and manage required correspondence, liens, claims, and related documentation throughout the recovery process. - Meet departmental goals for customer service, settlements, and case handling standards. - Perform both basic and advanced document and legal reviews to determine case status, ensure accuracy, and support workflow progression. - Verify beneficiary eligibility and maintain accurate documentation. - Confirm and validate third-party liability, probate, and asset research findings. - Compile and analyze information from multiple sources to determine case status and recovery potential. - Process and resolve claim or lien disputes; collaborate with attorneys and relevant stakeholders as needed. - Conduct periodic follow-ups on case status, payments, and settlement updates. - Negotiate and finalize claim or lien settlement amounts according to established contract guidelines. - Execute and file notarized documents with applicable county offices. - Prioritize case events, payment issues, and revenue-impacting deadlines to ensure timely resolution. - Maintain accuracy, timeliness, and productivity standards for file management and phone metrics. Qualifications - 2+ years of relevant professional experience in subrogation, claims, or case management. - Proficiency in Microsoft Word and Excel; basic knowledge of Microsoft Access is preferred. - Experience in a legal or insurance office setting (paralegal, legal assistant, casualty, or health insurance experience preferred). - Familiarity with Medicaid and/or Medicare programs is preferred. Requirements - Work Location: Remote – Anywhere within the United States. - A broadband internet connection with minimum speeds of 24 Mbps download and 8 Mbps upload is required (higher speeds recommended). - Video cameras must be used during all interviews and the initial week of orientation. - Career growth and advancement opportunities are encouraged and supported. - A company-provided computer is supplied for work use. Benefits - The pay range for this position is $26,500.00 - $37,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities • Understands customer needs and provides collections-related sales and service to BMO customers or prospects • Advises customers on payment strategies and products that meet their objectives • Fulfills sales and service activities for the customer in accordance with approved procedures • Supports areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes • Delivers exceptional customer service that builds trust through expertise, responsive service and support • Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager • Develops and maintains long-term, profitable relationships and expands share of wallet • Contacts the customer to obtain the necessary information to manage their application (as required) • Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts • Handles incoming calls in an informed, professional, and efficient manner • Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer • Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met • Integrates marketing promotions and programs into customer conversations as appropriate • Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals • Analyzes data and information to provide insights and recommendations • Manages all transactions related to customer calls or refers to appropriate internal business groups • Escalates complex or unresolved customer situations to managers as required • Completes required documentation to ensure customer’s requests are accurately processed • Organizes work information to ensure accuracy and completeness • Collaborates in efficient functioning of collections life cycle • Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts • Delivers exceptional customer service that builds trust through expertise, responsive service and support • Keeps abreast of needs of the Collections departments • Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner • Maintains the confidentiality of customer and Bank information • Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees • Analyzes issues and determines next steps

Role Description Join us as a Prescribed Fire Practitioner and be at the heart of an evolving fire culture. The Nature Conservancy’s North America Fire program is developing a prescribed fire workforce to put more good fire on the ground in the places where it matters most. Your journey with the North America Fire program means flexible work schedules, living wages, and countless opportunities to grow as a fire professional. Plus, you’ll build strong relationships within the fire community and local areas where we operate. The Prescribed Fire Practitioner II functions as a member of North America Fire’s Prescribed Fire Modules program. They assist on prescribed and wildland fire operations throughout the United States by: - Conducting prescribed burns - Preparing fire lines - Maintaining equipment - Monitoring post-burn fire effects - Carrying out other prescribed fire and vegetation management related tasks The Prescribed Fire Practitioner II will be expected to: - Perform tasks under the supervision of the Prescribed Fire Module Leader and in coordination with local TNC and/or U.S. Forest Service fire management staff - Function as a professional and respectful member of a diverse team - Assist with all aspects of prescribed burning - Operate ATVs, UTVs, tractors, chainsaws, and leaf blowers - Tow trailers and maintain assigned equipment - Become competent with mobile mapping and data collection such as Collector for ArcGIS and Avenza Maps - Perform heavy physical work in variable weather conditions, at remote locations, on difficult and hazardous terrain - Follow established safe work practices - Maintain accurate records of work time, expenses, etc. and submit reports in a timely manner - Conduct themselves in ways that are consistent with TNC’s Code of Conduct This is a part-time, seasonal, hourly position, and overtime applies after the first 40 hours each week. Hourly compensation will range from $22.00 to $25.00 per hour. The Prescribed Fire Practitioner II can reside anywhere in the contiguous United States and travel to and from assignments. They will be expected to be on prescribed fire assignments at least eight weeks during their six-month employment term. The use of alcohol and recreational drugs is prohibited any time while on assignment. Qualifications - High school diploma or equivalent - Must be able to obtain the qualifications for Prescribed Fire Crew Member (RXCM) or Fire Fighter Type 2 (FFT2) - Experience operating various types of equipment - Must be able to obtain related licenses or certifications as required (e.g., First Aid, CPR) Requirements - Must achieve physical fitness standards as determined by the local Prescribed Fire Manager and the TNC Fire Management Manual - Six months to one year of related experience - Has a valid driver’s license and good driving record Benefits - Competitive, comprehensive benefits package including health care benefits - Flexible spending accounts - 401(k) plan with an 8% employer match - Parental leave - Accrued paid time off - Life insurance - Disability coverage - Employee assistance program - Other life and work well-being benefits