• Schedule, publish courses and administer enrollments • Manage queries via phone or email • Maintain excellent client and stakeholder relationships

• Provide operational support for MySQL databases in a delegated/managed services context, covering production and non-production environments • Own all database-related incidents through the designated ticketing, monitoring, and communication tools, ensuring continuous coverage (24/7 for production) • Diagnose and resolve incidents, including issues related to: - database availability - data replication - performance and general system operation • Comply with applicable service levels (SLAs), including response and resolution times according to incident criticality • Support non-production environments during business hours, including tracking and handling operational requests • Perform, on request, specialized interventions such as: - installation and upgrades of MySQL databases - application of patches - configuration changes - database migrations or evolutions • Assist internal teams by providing technical database expertise • Maintain service levels in accordance with contractual requirements, including traceability, intervention tracking, and adherence to established processes

Benefits and Pension Administrator (Contract) locations Toronto - 100 Adelaide St W time type Full time job requisition id R-6034 Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? The Benefits & Pension Administrator (1 year contract) is a critical member of the Total Rewards team, responsible for supporting the day-to-day administration, compliance, and communication of primarily U.S. and Canadian employee benefits and retirement programs. You will ensure a premium employee experience by facilitating end- to- end operations with a service-oriented mindset. This role reports to: Benefits Advisor This role is hybrid (2-3 days/week in the office) - based in Toronto, ON Benefits  Management - Enrollment Lifecycle: Facilitate the terminations, and Qualifying Life Event (QE) adjustments for medical, dental, vision, HSA/FSA, life, and disability plans, including COBRA administration - Issue Resolution: Serve as the primary liaison with the  vendors/ Shared Service to troubleshoot and resolve technical or employee coverage issues - Vendor & Billing Liaison: Manage benefit billing cycles, including carrier payments and monthly reconciliations. Ensure brokers and vendors receive all required documentation for new hires and terminations - Open Enrollment: Assist in the planning and execution of annual Open Enrollments, including system User Acceptance Testing (UAT), drafting communications, and supporting employee education sessions Retirement & 401(k) Administration - Plan Oversight: Execute the day-to-day administration of U.S. 401(k) plans, including new hire setup, contribution changes, and termination processing within vendor systems - Financial Processing: Synchronize payroll feeds with plan administrators; monitor contribution processing, loan repayments, and demographic data transmissions for accuracy - Audit & Testing: Support annual U.S. non-discrimination testing; compile census data, Canadian regulatory filings and provide administrative support for year-end plan audits, for both the U.S. and Canada Compliance & Data Integrity - Statutory Reporting: Provide administrative support for the preparation and filing of all mandatory reports and regulatory filings - System Integrity: Support semi-annual Workday release testing and troubleshooting for absence platforms to ensure data accuracy - Other duties and responsibilities as assigned Employee Experience & Leaves - Level 1 Support: Serve as the first point of contact for employee inquiries regarding benefits, pensions and vacation via ServiceNow. Adhere to internal SLAs and re-direct complex escalations as needed. - Onboarding: Assist with new-hire benefit orientations for employees. Maintain and update onboarding documentation on internal platforms (MyTMX and Workday) - Leave Administration: Support leave processes by submitting and completing STD/LTD employer forms as directed Must Have(s): - Education: Bachelor’s degree in Human Resources, Business Administration, or a related field - Experience: 1–2 years of progressive HR/ U.S. and Canadian benefits and pension administration experience, with a primary focus on U.S. regulations - Jurisdictional Knowledge: Demonstrated experience supporting a diverse workforce across multiple U.S. jurisdictions and various Canadian provinces - Systems Proficiency: Experience with HRIS platforms (e.g., Workday, ADP, Gusto, or similar) and specialized benefits administration modules - Data Analytics: Intermediate proficiency in Excel or Google Sheets for data auditing and benefit accuracy.  Strong attention to detail, organization, and problem-solving skills.   - Operational Effectiveness:  Ability to manage multiple priorities in a high-volume, fast-paced environment - Communication: Exceptional written and verbal skills; ability to translate complex regulatory concepts into clear, "people-first" language Salary Range: 52K/year - 60K/year CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. The recruiting efforts for this role are intended to fill a vacant position. In the market for… Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success. Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work. Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy. Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!  Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth. Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now. Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.  TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

Role Description As a GDS Specialist at Exoticca’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. Be a part of a team where you will: - Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) - Manage, escalate and follow-up of GDS issues and cases - Deal with negotiated rates and advanced refunds in GDS - Work directly with our land suppliers for pre & post-bookings requested - Support customers in destination with emergency issues using different contact channels Qualifications - Fluent communication in English (additional language like French/Spanish are considered) - Strong knowledge of Amadeus Flights / GDS - Proven experience dealing with negotiated fares and commissions in GDS - Ability to plan, multi-task and manage time effectively - High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays - Based in Spain Requirements - A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights - Proven record in fast-growing environments - Adaptability, problem-solving and fast-learning attitude Benefits - Competitive compensation package in line with job responsibilities and experience - Flexible compensation management for diet, transportation, private health insurance with Cobee - Remote work model within Spain - Permanent contract from the start - Travel packages at reduced prices - Referral bonus, if you bring people as talented as you - Unlimited coffee, team lunches, English lessons, bi-annual company parties - Become part of a fun and motivated multicultural team at an agile and rapidly growing organization