• Provide quality customer service and professional expert advice to clients • Proactively conduct renewal reviews to ensure customer retention targets are met • Handle outbound calls to existing clients for renewal review as necessary • Liaison with insurers, building and maintaining relationships • Administer, support and complete policy changes within our company partner’s portals and websites • Review policies and make recommendations as required • Adhere to the underwriting criteria set out by our broker partners • Coordinate and follow up on client documents • Respond to incoming calls and service customer needs • Give claims advice to clients, report claims, follow up on claims

• Handles client inquiries by gathering information through inquisitive questioning • Troubleshoots product and training related questions • Support and training provided to clients via phone, email, and live chat • Document the issue in Salesforce and offer a resolution • Stay up to date on Meevo product knowledge and internal business processes

Role Description Are you a strong communicator who enjoys assisting others and finding solutions? We are looking for service-focused individuals to join our remote team as Customer Service Consultant. In this role, you'll work closely with clients by: - Answering questions - Coordinating travel-related requests - Helping ensure a positive experience throughout the planning and booking process This opportunity is ideal for individuals who enjoy working with people, staying organized, and providing exceptional support in a virtual environment. No travel industry background is required. We provide comprehensive onboarding, ongoing education, and the tools needed to help you succeed. Responsibilities - Provide friendly and professional support to clients regarding travel plans and reservations - Assist with coordinating vacation packages, hotel stays, cruises, transportation, and related travel services - Research travel options and availability using approved company systems - Review booking details and travel information for accuracy and completeness - Communicate with clients through phone, email, and online messaging platforms - Help manage travel updates, schedule adjustments, and reservation-related requests - Maintain organized records of client communications and travel documentation - Participate in virtual training sessions and continuous learning opportunities Qualifications - Excellent customer service and communication skills - Strong organizational abilities and attention to detail - Comfortable using computers, online platforms, and digital communication tools - Reliable internet connection - Ability to work independently and manage responsibilities effectively - Positive attitude with a willingness to learn - Strong problem-solving and time-management skills - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other approved regions Ideal Candidates - Enjoy helping people and building positive customer relationships - Thrive in a remote work environment - Are dependable, organized, and self-motivated - Appreciate flexibility and schedule control - Are interested in long-term growth and skill development Benefits - Fully remote work opportunity - Flexible scheduling options - Comprehensive training program - Access to travel incentives, supplier promotions, and discounts - Collaborative and supportive team environment - Ongoing mentorship and professional development - Advancement opportunities based on performance

Role Description Are you passionate about organization, customer interaction, and helping bring travel plans to life? We are seeking motivated individuals to join our remote team as a Destination Experience Coordinator. This position focuses on assisting clients with travel arrangements, coordinating reservation details, and delivering exceptional support throughout the planning process. You'll help travelers explore options, organize important trip information, and ensure a positive experience from start to finish. Key Responsibilities: - Work directly with clients to coordinate travel plans and destination experiences - Research accommodations, transportation, activities, and vacation options using approved company resources - Compare travel opportunities and assist clients in identifying options that fit their preferences and travel goals - Review reservation details and travel documents for completeness and accuracy - Provide timely assistance regarding travel questions, requests, and booking-related matters - Support clients with itinerary modifications, reservation updates, and trip adjustments - Maintain organized records of bookings, client communications, and travel documentation - Participate in virtual learning opportunities and team development sessions Qualifications - Excellent written and verbal communication skills - Strong organizational and problem-solving abilities - Ability to manage multiple projects while maintaining attention to detail - Comfortable using online platforms, digital tools, and computer applications - Reliable internet connection - Self-directed with the ability to work independently - Positive attitude and willingness to learn - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Ideal Candidate - Enjoys helping others and providing outstanding service - Thrives in a remote environment - Has strong attention to detail and follow-through - Enjoys coordinating plans and managing information - Is looking for a flexible opportunity with long-term growth potential Benefits - Fully remote work environment - Flexible work schedule - Comprehensive onboarding and training program - Access to travel-related incentives and supplier benefits - Supportive team atmosphere with ongoing mentorship - Opportunities to develop new skills and advance professionally - Performance-based growth opportunities