• Respond to customers across live chat and email support, owning every conversation from first contact through resolution with the kind of communication and follow-through customers remember. • Understand the customer's outcome, not just their question. Get curious about what they're actually trying to do - measure ad efficiency, validate attribution, launch a new channel, trust the data again, and make sure your answer helps them get there. • Be deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions. Keep leveling up - on the product, on DTC, and on emerging measurement and AI trends. • Investigate and troubleshoot technical and platform issues across pixel, integrations, reporting, Moby, and beyond. Know when a customer needs education, guidance, a configuration change, a bug filed, or an escalation - and write the kind of reproduction steps Engineering can act on. • Use Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer. • Coach customers on how to get more from the platform - best practices, use cases, and workflows that move them toward their goals, especially when something urgent is on the line. • Share what you're seeing. Surface trends, customer feedback, and friction points to Product, Engineering, and CS so we can keep improving the experience. • Help the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps someone tomorrow.

• Handle inbound and outbound calls in a call center environment while providing excellent customer service. • Answer customer inquiries via telephone and respond to requests using professional etiquette. • Log and update all customer interactions in the tracking system in accordance with call center procedures. • Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts. • Provide clients with role assignments for access into subsystems. • Reset passwords, reactivate IDs, and assist with account access issues. • Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts. • Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level. • Transfer calls (warm/cold) to appropriate staff following established call center procedures. • Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues. • Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials. • Perform other duties as assigned to support team and organizational goals.

Role Description Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary. - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED required. - Strong COMPUTER LITERACY skills required. - Previous knowledge of a CRM System (is a plus). - Goal-oriented—you set high standards for yourself and work to achieve them. - Excellent verbal and written communication, persuasive speaking and listening skills. - Ability to use good reasoning skills and to adapt on the fly. - Great organizational skills and ability to multitask. - Can work in a fast-paced environment and under pressure. - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps. - A work environment free from distractions and away from others during scheduled shifts. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.

• Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system • Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution • Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome • Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs • Assist with the creation and distribution of customer training tools and resources • Collaborate with teammates and contribute to a supportive, service‑driven team culture