• Build and operate our AI content engine (~60% of your time) • Design, build, and continuously refine AI-powered content workflows that produce on-brand output across every format — blog, email, social, help center, and more • Create and maintain brand training materials, prompt libraries, and style guides that teach our AI tools how Evolve sounds, thinks, and communicates • Evaluate, onboard, and optimize AI content tools as the landscape evolves • Build self-service templates and workflows so every marketer on the team can produce great content independently and at scale • Own brand standards and enable the team (~20% of your time) • Own Evolve's brand voice, tone, and visual standards — and make them actionable for both humans and AI tools through clear documentation, guidelines, and training resources • Build and maintain the internal content toolkit: templates, asset libraries, and AI usage playbooks that empower the team to create confidently and consistently • Review and QA contractor and AI-generated output before it publishes • Show up as the creative when it counts (~20% of your time) • Produce high-quality brand content — visual design, copy, or a combination — for campaigns, launches, and moments where human craft makes the difference • Manage external creative partners when we need to expand capacity, ensuring every partner understands our brand and delivers work that feels like Evolve • Set the creative standard for what "great" looks like at Evolve

Role Description We’re looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You’ll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems—all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication. Key Responsibilities - Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy. - Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses. - Apply and maintain content standards and best practices across all support channels. - Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience. - Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines. - Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation. - Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic. Qualifications - Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree). - 2+ years of experience in technical writing or content strategy. - At least 6 months of experience writing content for Generative AI applications. - Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics. - Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms. - Experience working with content management systems (CMS). - Familiarity with project management tools. Preferred Qualifications - Experience managing projects in fast-paced, ambiguous environments with competing priorities. - Proficiency in data analysis, XML editing, and AI tools. - Background in content development for large-scale digital platforms. - Experience with mixed-methods research or user testing to inform content decisions. Location Remote (PST or EST) Role Type Contract 12 Month Position Expected Hours 40 per week Benefits - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance Schedule 8 hour shift, Monday to Friday Application Question(s) Do you or will you in the future require any sponsorship to work in the US? Language English (Required)

Role Description itD is seeking a Content Strategist III to help shape and improve the support experience for millions of WhatsApp users worldwide. This role will drive content strategy initiatives that enhance customer support experiences, optimize Generative AI-powered content, and improve chatbot performance through data-driven analysis and content refinement. The ideal candidate will bring expertise in content strategy, technical writing, user support content, and Generative AI content development, with a proven ability to deliver impactful customer-facing content solutions. Location: Remote – Texas (Central Time Zone preferred) Duration: 12 Months Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Conduct root cause analyses (RCAs) on user support tickets to identify chatbot content issues, replicate problems, and determine root causes. - Analyze data and user feedback to assess issue prevalence, impact, and opportunities for content improvements. - Resolve content-related issues through content updates, prompt engineering, and index optimization for AI-powered support experiences. - Triage and escalate issues related to engineering systems, retrieval mechanisms, response generation, or platform functionality with clear documentation. - Test and validate chatbot performance after content updates to ensure issue resolution and a high-quality user experience. - Write, edit, and optimize Help Center articles, customer support responses, and AI-enablement content aligned with content strategy best practices. - Collaborate with Product, Engineering, Operations, and Support teams to create clear, empathetic, and effective support content. - Apply and maintain content standards, editorial guidelines, and best practices across customer-facing support experiences. - Manage multiple projects simultaneously while balancing competing priorities and adapting to evolving business needs. - Identify workflow improvements and provide recommendations to enhance content processes, tooling, and operational efficiency. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Qualifications - Bachelor’s degree in English, Communications, or a related field (or equivalent international qualification). - 2+ years of experience in content strategy, technical writing, or related content-focused roles. - 6+ months of experience developing content for Generative AI applications. - Experience writing online help content, customer support documentation, and user-facing content for mobile applications or social media platforms. - Demonstrated ability to evaluate complex content issues and exercise strong editorial judgment. - Experience with Content Management Systems (CMS). - Experience using project management tools to manage deliverables and deadlines. - Strong written communication, content development, and editing skills. - Ability to conduct root cause analysis and troubleshoot content-related user experience issues. Preferred Qualifications and Skills - Experience managing projects in fast-paced, ambiguous environments. - Familiarity with data analysis and reporting tools. - Experience with XML editing. - Experience working with AI tools and prompt engineering techniques. - Experience debugging user-facing product issues. - Basic experience with data querying, scripting, or analytical tools to assess issue impact and prevalence. - Experience supporting AI-powered customer support platforms or chatbot experiences. Education - Bachelor’s degree in English, Communications, Journalism, Technical Writing, or a related field, or equivalent work experience. Benefits - Comprehensive medical benefits. - 401k plan. - Paid holidays. - Networking & career learning and development programs. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching.

• Content Strategy & Planning: Own the content strategy and monthly roadmap, aligned to product launches, events, and trending topics. Communicate, maintain and enforce an editorial calendar that keeps the team focused and on schedule. • Content Creation & Quality: Lead the production of high-quality and engaging content across a variety of formats, including blog posts, web pages, research reports, case studies, infographics, and videos. Uphold the bar for accuracy, voice, and editorial standards. • SEO/AEO Optimization: Partner with our in-house team to optimize content for search visibility and AEO to drive site traffic and qualified conversions. • Thought Leadership: Collaborate with subject matter experts to develop thought leadership content that earns SpyCloud recognition as the authoritative voice in identity threat protection. • Lead Generation: Develop assets that support lead generation and nurture campaigns in collaboration with the demand gen and product marketing teams. • Distribution & Amplification: Plan and execute multi-channel distribution strategies across web, email, and social channels. • Audience & Industry Segmentation: Map content to target personas and key verticals, tailoring messaging to specific pain points and buying triggers. • Performance & Optimization: Analyze content performance metrics and use data to optimize content strategies and prioritize the highest-impact content. • Team Leadership: Lead and mentor a team of content creators and agency partners, fostering a collaborative and high-impact creative culture. • Brand Voice Governance: Serve as a steward of SpyCloud's editorial voice and content standards across all channels and contributors.