Role Description As we expand our product portfolio, we are seeking a Senior Customer Success Manager focused on driving adoption, mission success, and expansion of Raptor, Vantor's next-generation drone video exploitation and operational intelligence platform. In this role, you will serve as the primary customer advocate and trusted advisor for Raptor users across the Department of Defense and broader U.S. Government. You will work closely with operators, analysts, program managers, and mission leaders to ensure successful deployment, adoption, and operational integration of Raptor into mission workflows. You will partner closely with Product, Engineering, Sales, and executive leadership to: - Identify emerging use cases - Capture customer feedback - Drive product adoption - Uncover expansion opportunities Success in this role requires a combination of operational credibility, customer engagement expertise, and a deep understanding of UAS, ISR, targeting, and operational decision-making environments. This role is eligible to work remotely within the United States, with preference for candidates located in Herndon, VA. Qualifications - Active TS/SCI clearance preferred; ability to obtain and maintain a security clearance required. - Bachelor's degree in Business, Engineering, Computer Science, Geospatial Science, Military Studies, or related field. - 5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customers. - Demonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizations. - Strong understanding of customer adoption, stakeholder management, and enterprise software implementation. - Experience engaging with both operational users and executive stakeholders. - Excellent communication, presentation, relationship-building, and problem-solving skills. - Ability to translate technical capabilities into operational outcomes and mission value. Requirements - Direct experience within the UAS/drone ecosystem, preferably with a drone manufacturer, ISR technology provider, geospatial company, defense technology organization, or mission software company. - Strong understanding of ISR workflows, intelligence operations, video exploitation, geospatial analysis, and operational decision-making processes. - Prior military experience strongly preferred, particularly in UAS, ISR, fires, targeting, special operations, aviation, intelligence, or tactical operations. - Familiarity with mission systems including command and control platforms, sensor integration, targeting systems, geospatial tools, mission planning systems, or strike platforms. - Experience supporting organizations such as USSOCOM, Air Force, Army, Marine Corps, NGA, DIA, Combatant Commands, or other operational mission customers. - Understanding of mission workflows including F3EA, F2T2EA, sensor-to-shooter operations, dynamic targeting, and operational planning. - Experience supporting AI-enabled, ISR, geospatial, mission command, or operational intelligence platforms. - Experience working in startup, venture-backed, or emerging product environments where customer feedback directly influences product development. - Familiarity with customer success platforms, CRM systems, and adoption analytics tools. Benefits - Competitive total rewards package that goes beyond the standard. - Robust 401(k) with company match. - Mental health resources. - Unique perks like student loan repayment assistance, adoption reimbursement, and pet insurance. - This position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved.