Your role at DynatraceWe are seeking a highly skilled and motivated Senior Learning and Development Advisor to join our team at Dynatrace One. This role is pivotal in designing and developing comprehensive learning solutions for employee onboarding, product education, technical skills, and professional development. The ideal candidate will apply instructional design and performance improvement principles to create effective learning and performance solutions. Responsibilities: - Stakeholder Collaboration: Intake stakeholder needs and translate requirements into effective learning and performance solutions. Collaborate with subject matter experts (SMEs) and other stakeholders to conduct detailed training and performance needs assessments. - Performance Improvement: Apply performance improvement principles to analyze performance gaps, identify root causes, and design solutions to improve results. - Instructional Design: Apply instructional design models (e.g., ADDIE, SAM) to develop engaging and interactive learning experiences. - Content Creation: Develop learning experiences in various modalities, including eLearning, instructor-led training (ILT), virtual instructor-led training (vILT), videos, podcasts, and more. - Material Development: Create and maintain learning materials such as participant guides, instructor guides, job aids, animations, presentations, and infographics. - Program Evaluation: Utilize data-driven evaluation models, such as Kirkpatrick’s model, to measure the effectiveness of learning programs and make informed decisions. - Facilitation: Facilitate learning experiences and present to stakeholders as necessary. - Project Management: Utilize strong project management skills to prioritize and manage multiple initiatives simultaneously in a fast-paced environment. - Communication: Communicate effectively and proactively, both verbally and in writing with SMEs, stakeholders, and team members. What will help you succeedMinimum Requirements: - 3-5+ years of experience in Learning & Development or related field, including program design, delivery, and evaluation. - Deep understanding of adult learning theories and instructional design models (like ADDIE or SAM). Experience creating engaging, effective, and interactive learning experiences. - Strong facilitation, presentation, and consultative skills. - Strong writing and organizational skills. - Ability to manage ambiguity, apply problem-solving skills, adapt, and pivot quickly in an ever-changing environment. - Up to date on learning technology trends, research, and innovations. - Skilled at using content authoring software such as Articulate Rise, Storyline, Camtasia, Canva, Vyond, and Adobe Creative Suite. - Curious and able to dig deeper with SMEs and stakeholders to understand their needs. - Bachelor’s degree in Instructional Design, Learning Technology, Education, Organizational Development or related field. Preferred Requirements: - Experience using and administering an LMS. - Creative thinking and problem-solving skills. - The ability to entertain while educating. - Experience communicating technical information in terms understandable to both technical and non-technical end users. - Change management and Human Performance Improvement expertise. - Advanced degree in Instructional Design, Learning Technology, Organizational Development, or related field preferred. Employees Can Work Remotely Within the United Sates with residence 45 miles distance outside of local office. This role can be filled remotely for the right candidate. Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Design, develop, and implement scalable onboarding and continuous learning programs for Customer Service Representatives. • Deliver engaging learning experiences across multiple modalities. • Ensure training content remains current and adaptable. • Partner with stakeholders to identify skill gaps and assess training needs. • Facilitate live, synchronous learning sessions for onboarding and professional development. • Measure and evaluate training effectiveness using key performance indicators (KPIs). • Analyze Quality Assurance data for continuous improvement opportunities. • Coordinate and manage training logistics and maintain accurate documentation of training activities.

• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. • Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs. • Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback. • Act as a subject matter expert to develop education content for internal and external audiences.

Role Description The virtual program instructional paraprofessional supports students who are virtually learning while working onsite in the school setting. These positions will work with several virtual program teachers to help support students in their virtual learning programs. Qualifications - High School Diploma or General Education Degree (GED) equivalent. - General computer skills required. - Experience in a school setting is preferred. - Experience in a virtual setting is preferred. - Experience with Microsoft Teams and/or Seesaw is preferred. - Experience working with school-aged learners is preferred. Requirements - Under supervision, works with virtual learners with online lessons using various platforms as directed by administration. - Develops positive, effective working relationships with learners and staff. - Supports school administration to provide additional interventions for learners. - Supports routine classroom operation, daily activities, and assignments. - Provides information to learners, staff, and administration by answering questions and requests. - Connects and shares ideas through appropriate/applicable formats to express thoughts and ideas with integrity. - Enforces school and classroom rules to help instill appropriate behaviors for learners. - Utilizes technological tools to communicate and to record and report data. - Accepts and responds to constructive coaching feedback. - Partners with staff to resolve potential controversy and conflict through respectful discussion. - Proactively seeks to understand the ideas, opinions, and skills of others. - Demonstrates understanding of learner's needs and goals, is courteous, respectful, and fair. - Understands the complexities of cultural and global issues and how they relate to employee and learners' experiences. - Connects with team members and shares ideas in an effort to improve the overall learner and employee experience. - Adheres to confidentiality of all learners and adheres to ethical responsibilities set by the school district. - Reasons, interprets, and analyzes information to generate new knowledge and understanding. - Identifies, integrates, and utilizes appropriate technological tools into work production. - Maintains and acquires technical knowledge by attending required trainings and passing competency assessments. - Assists learners and staff with technological tools. - Maintains communication with supervisor and director regarding general feedback, career advancement opportunities, and areas of growth opportunities. - Maintains composure while dealing with stressful situations. - Proactively seeks out resolutions and takes initiative to resolve knowledge gaps. - Provides assistance to problem-solving and troubleshoots technology concerns for learners in virtual programs. - Operates copy machine and produces copies as needed for teachers and administrative staff. - Enforces school and classroom rules to teach learners appropriate behaviors. - Prompts safe and socially acceptable replacement behaviors to build a repertoire of communication, social interaction, and problem-solving skills. - Supervises learners in class, between classes, during lunch and breaktime. - Performs duties in an organized, punctual manner. - Keeps appropriate confidentiality regulations in place along with an awareness of district requirements and school board policies. - Consistently regulates behavior management of learners. Benefits - Starting salary begins at $17.50-$20.25/hour, based on experience. - Position follows the Classified Salary Schedule 2026-2027 at A125. - Ongoing 182-day position following academic calendar. - Schedule: Mon-Fri (Approx. 6 hrs./day).