Leading people to achieve more and thrive in their careers
Training Specialist
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Training Specialist
Colibri Group
• Design, develop, and implement scalable onboarding and continuous learning programs for Customer Service Representatives. • Deliver engaging learning experiences across multiple modalities. • Ensure training content remains current and adaptable. • Partner with stakeholders to identify skill gaps and assess training needs. • Facilitate live, synchronous learning sessions for onboarding and professional development. • Measure and evaluate training effectiveness using key performance indicators (KPIs). • Analyze Quality Assurance data for continuous improvement opportunities. • Coordinate and manage training logistics and maintain accurate documentation of training activities.
Job Requirements
- Bachelor's degree in Education, Business, Organizational Development, or related field, or equivalent experience.
- 3+ years of experience in training, learning and development, customer service, or contact center operations.
- Experience supporting a growing or fast-paced environment preferred.
- Dynamic and confident facilitator with strong presentation and communication skills.
- Comfortable delivering both soft skills and technical training content in a virtual environment.
- Strong instructional design and content development capabilities.
- Proficiency with LMS platforms, virtual training tools, and Microsoft Office.
- Ability to design scalable learning solutions and adapt quickly to change.
- Strong organizational skills with the ability to manage multiple initiatives and meet deadlines.
Benefits
- Colibri Group welcomes applicants from all backgrounds and experiences.
- Committed to building a diverse and inclusive workplace.
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