• Translate complex data signals into root-cause narratives and actionable operational or product recommendations. • Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops. • Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops. • Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes. • Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools. • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions. • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps. • Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.

Role Description The Business Analyst serves as a strategic partner to business stakeholders by transforming data into actionable insights that improve decision-making, operational effectiveness, and business performance. The role works closely with business and technical teams to understand business objectives, identify opportunities for improvement, and develop reporting, analytics, and process automation solutions that support organizational goals. This position is responsible for supporting and enhancing existing reporting and analytics capabilities, developing new reporting solutions, analyzing business data to identify trends and opportunities, and recommending improvements to business processes, reporting strategies, and decision-making practices. The Business Analyst helps ensure business data is accurate, reliable, and effectively utilized to support operational and strategic objectives. Operating within the IT Data Solutions team, this role serves as a bridge between business needs and technology capabilities, supporting the administration and continuous improvement of analytics platforms, reporting environments, and data assets. The position also contributes to the development of reporting standards, analytics best practices, and data management processes that improve the firm's overall analytics maturity. All responsibilities must be performed under management guidance and in accordance with established practices (policies, procedures, and standards), ensuring consistency, accountability, and adherence to active IT controls. - Business Partnership & Requirements Management: Build and maintain strong working relationships with business stakeholders and technical teams to understand business objectives, information needs, and operational challenges. - Reporting & Analytics Support: Support, maintain, and continuously improve existing reporting and analytics solutions. - Insight Development & Recommendations: Analyze business data and reporting trends to identify opportunities for improved visibility, decision-making, operational effectiveness, and business performance. Recommend new metrics, reports, analytics, and process improvements based on business needs and data insights. - Business Analysis & Solution Development: Analyze business data, processes, and requirements to identify opportunities for improved reporting, analytics, and business insights. Design, develop, and implement solutions that support business objectives and decision-making. - Process Improvement & Automation: Support process improvement and automation initiatives that increase efficiency, consistency, and business value. - Data Quality & Utilization: Ensure business data is accurate, reliable, timely, and effectively utilized for reporting and analytics. - Analytics Platform Administration: Support the administration, maintenance, and continuous improvement of analytics and reporting platforms, including Microsoft Fabric, Power BI, Unanet, and related data platforms. - Data Architecture & Integration Support: Work with technical teams to ensure data models, integrations, semantic models, and reporting assets effectively support business and security requirements. - Standards & Best Practices: Contribute to the development and adoption of reporting, analytics, and data management standards and best practices. - Documentation and Process Ownership: Maintain high-quality documentation for security configurations, architectures, runbooks, playbooks, and governance processes to ensure operational clarity and audit readiness. - After-Hours Response and Readiness: Provide after-hours support for major incidents and essential support and security operations. - Other Contributions: Perform additional duties as needed to support IT and organizational priorities. Qualifications - Strong analytical, problem-solving, and critical-thinking skills with the ability to identify trends, opportunities, and actionable business insights from data. - Ability to understand business objectives and translate business requirements into reporting, analytics, process improvement, and automation solutions. - Ability to evaluate existing reporting, analytics, and business processes and recommend improvements that increase business value and decision-making effectiveness. - Advanced proficiency with Power BI, Microsoft Excel, and related reporting, analytics, and data visualization tools. - Experience working with complex financial and operational data, business processes, and reporting requirements, including planning, budgeting, forecasting, performance management, and business reporting. - Ability to work with data from multiple business systems and understand how information flows across organizational processes. - Strong communication and relationship-building skills, with the ability to effectively collaborate with executive leadership, business stakeholders, technical teams, and third-party resources. - Ability to manage multiple priorities, work independently, and adapt to changing business requirements. - Knowledgeable of industry reporting standards, analytics best practices, and data management principles. - High degree of integrity, professionalism, and discretion, with the ability to appropriately handle confidential business, financial, operational, and personnel information. Requirements - Bachelor’s degree in Accounting, Finance, Economics, Information Systems, Data Analytics, or a related field; equivalent combination of education and experience may be considered. - Seven (7) years or more of progressively responsible experience in FP&A, financial analysis, business analysis, business intelligence, operations analysis, reporting development, or a related discipline. - Experience working with enterprise business systems, reporting platforms, and data sources used to support business operations and decision-making. - Experience working with Microsoft Fabric, Power BI, data warehousing concepts, semantic models, or similar modern analytics platforms. - Experience supporting executive leadership and business stakeholders through reporting, analytics, and decision-support initiatives. - Experience within engineering, consulting, professional services, or other project-based organizations preferred. - Experience with Unanet or similar ERP and project management platforms preferred.

• The Senior Business Analyst requires exceptional communication and problem-solving skills, being able to resolve analytical problems working with onshore, offshore, and client teams. • You are a critical member of the Agile delivery team driving the development of business and functional requirements, communication at all levels and contributing to the strategic roadmap of the project. • The ideal candidate is multi-talented across several fields; software engineering, business analysis, math, critical thinking, good business sense, great communication skills, passion for problem solving. • This individual needs to be highly resourceful and intellectually curious with solid analytical skills. • The Senior Business Analyst must go beyond just running the numbers and be able to translate relevant information into actionable insights that provide business value to clients. • This individual must strive to be well-rounded and good at many things from technical to business to operations to communication skills.

Role Description CTG is seeking to fill a Child Support Systems Program Business Analyst / SME position for our client. - Serve as a Child Support Enforcement (CSE) Subject Matter Expert supporting program-level business analysis and system modernization initiatives. - Lead requirements gathering, business process analysis, and solution definition across legacy and modernized child support systems. - Define and document system interfaces, including data mappings, file layouts, integration requirements, and data conversion specifications. - Support child support system modernization efforts, including legacy-to-SQL migration, data cleanup, and conversion planning. - Collaborate with technical teams, business stakeholders, and state agencies to translate business needs into actionable system requirements. - Develop executive-level presentations and storytelling materials to communicate program status, risks, and recommendations. - Review and support QA efforts, including development and validation of acceptance criteria and test cases. - Ensure alignment with federal OCSE reporting and compliance requirements. Qualifications - Extensive experience with Child Support Enforcement systems (legacy and modernized). - Strong expertise in system interfaces, data mappings, file layouts, and integration requirements. - Proven Business Analysis experience with program-level leadership and stakeholder engagement. - Child support agency domain expertise with understanding of operational and regulatory requirements. - Experience with modernization initiatives, including data migration, cleanup, and SQL-based environments. - Ability to develop executive-level communications and presentations. - Experience supporting QA teams and defining acceptance criteria. - Strong problem-solving, communication, and collaboration skills in fast-paced environments. Requirements - 8+ years of Business Analysis experience, preferably in government or large enterprise environments. - Direct experience supporting Child Support Enforcement programs and system implementations. - Experience with legacy system analysis and modernization/migration projects. - Experience working with technical teams on interface and data integration design. - Prior involvement in OCSE-related reporting or compliance initiatives preferred. Education - Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred. - Equivalent combination of education and relevant experience accepted. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $70.00 to $90.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.