EIS Ltd

• Own the architecture of EIS's agentic platform: agent orchestration, MCP-native tool ecosystems, agent memory (short-term, long-term, semantic), planning, and tool/function calling patterns reusable across product domains. • Enable and provide support for domain teams for vertical insurance agents and the horizontal capabilities (RAG, retrieval, instructional flows) they compose from. • Define and enforce levels of autonomy — assistive, semi-autonomous, autonomous — with explicit human-in-the-loop checkpoints, escalation paths, and reversibility for high-stakes actions in regulated workflows. • Drive the MCP strategy: which capabilities EIS exposes as MCP servers to internal and partner agents, how our agents consume external MCP tools, and the tool registry, schemas, and versioning that keep this scalable. • Maintain the multiple stack approach as a first-class capability: Typescript, and Java. Help teams to pick the right stack per agent and keep all aligned through shared configuration artefacts, prompt management, and evaluation tooling. • Lead Architecture Decision Records (ADRs) for agentic capabilities; partner with Platform, Security/InfoSec, and DevOps so agents are observable, testable, sandboxed, and compliant by default. • Drive AI DevOps for agents: trace capture and replay, eval harnesses (task success, tool-use correctness, regression), prompt and model versioning, cost and latency budgets per agent, and progressive rollout strategies. • Set safe-AI standards for agentic systems: prompt injection and tool-poisoning defenses, action allow-lists, blast-radius controls, PII handling, data residency, and bias mitigation. Treat agent safety as a first-class architectural concern. • Translate insurance use cases into production agent designs with product strategists and domain architects; provide technical leadership and mentorship; communicate agentic trade-offs (autonomy, reliability, cost, safety) clearly to executives, customers, and engineers.

- Own the architecture of EIS's agentic platform: agent orchestration, MCP-native tool ecosystems, agent memory (short-term, long-term, semantic), planning, and tool/function calling patterns reusable across product domains. - Enable and provide support for domain teams for vertical insurance agents and the horizontal capabilities (RAG, retrieval, instructional flows) they compose from. - Define and enforce levels of autonomy — assistive, semi-autonomous, autonomous — with explicit human-in-the-loop checkpoints, escalation paths, and reversibility for high-stakes actions in regulated workflows. - Drive the MCP strategy: which capabilities EIS exposes as MCP servers to internal and partner agents, how our agents consume external MCP tools, and the tool registry, schemas, and versioning that keep this scalable. - Maintain the multiple stack approach as a first-class capability: Typescript, and Java. Help teams to pick the right stack per agent and keep all aligned through shared configuration artefacts, prompt management, and evaluation tooling. - Lead Architecture Decision Records (ADRs) for agentic capabilities; partner with Platform, Security/InfoSec, and DevOps so agents are observable, testable, sandboxed, and compliant by default. - Drive AI DevOps for agents: trace capture and replay, eval harnesses (task success, tool-use correctness, regression), prompt and model versioning, cost and latency budgets per agent, and progressive rollout strategies. - Set safe-AI standards for agentic systems: prompt injection and tool-poisoning defenses, action allow-lists, blast-radius controls, PII handling, data residency, and bias mitigation. Treat agent safety as a first-class architectural concern. - Translate insurance use cases into production agent designs with product strategists and domain architects; provide technical leadership and mentorship; communicate agentic trade-offs (autonomy, reliability, cost, safety) clearly to executives, customers, and engineers.

• Deliver exceptional customer service to the EIS client base. • Initiate proactive measures to decrease case volume and resolution time. • Provide feedback and support to Engineers and Developers while maintaining customer relationship. • Act as an escalation point for production environment issues, providing steady guidance for quick resolution. • Ensure correct configuration of the Support tech stack and promote successful usage among users. • Engage directly with customers to understand needs and advocate enhancements for customer experience.

• Provides strategic direction and guidance in shaping solutions for business requirements, ensuring alignment with business objectives while adhering to the core capabilities of the EIS Suite. • Work closely with customer Product Owner(s) to understand business needs and propose viable solutions to meet those needs • Serve as subject matter expert in the building of the business solutions • Lead Scope Study workshops to understand scope and key business requirements which must be met during the Execution phase. Scope Study may occur pre-sale or once the license sale is complete, depending on the customer. • Facilitate DeltaCapture workshops during the Execution phase to flesh out detailed requirements. • Work closely with Lead Business Analyst to address requirements issues which arise throughout the Execution phase of the DeltaBase lifecycle. • Foster use of the EIS Group’s DeltaBase methodology, and related offerings and tools to provide a predictive, high quality approach to EIS Suite implementations • Advises & supports senior customer management on key business decisions impacting how EIS Suite solution is utilised to meet the business strategy • Develop close, trusted relationship with customer Product Owner(s) and Business Sponsor(s) to foster alignment and acceptance of solution. • Contribute to customer’s business case assessment. • Exhibit highly professional, client-focused behaviour which supports EIS's ability to build lasting, productive client relationships • Educate customer audiences on EIS applications and demonstrate system functionality; • In conjunction with Solution Architect, work with EIS Group Product Management and Engineering resources, as necessary, to identify solutions to client requirements using existing EIS configuration mechanisms; • Maintain current knowledge of the EIS Suite to ensure that our customers and project teams are able to continue to take advantage of new base features; • Works with third party systems integrator(s) to enable a productive working relationship that benefits our customer, EIS and the third party integrator

• Improve existing supervised fraud detection models (primarily XGBoost) through feature engineering, tuning, and evaluation • Design and implement unsupervised and semi-supervised anomaly detection models (e.g., ECOD, Isolation Forest, clustering-based approaches) • Explore ensemble strategies combining anomaly signals, supervised scores, and business rules • Analyze fraud patterns in FNOL (First Notice of Loss) and downstream claim lifecycle data • Develop new model concepts for emerging fraud patterns (temporal anomalies, behavior shifts, structural inconsistencies) • Evaluate bias, stability, and confidence of fraud scores and support threshold calibration • Partner with engineering to productionize models in AWS + Snowflake environments • Support customer-facing analysis and explanations, including Japanese-language discussions when needed • Document findings, assumptions, and tradeoffs clearly for technical and non-technical audiences

• Serve as a primary point of contact for employees and managers on employee relations matters, providing guidance and ensuring consistent HR support. • Manage the full employee lifecycle across the US and Canada (background check, pre-boarding, onboarding, offboarding, exit interviews, completing I-9 and E-Verify processes and so on), ensuring compliance and a positive employee experience. • Process promotions, bonuses, employment verification letters, and contract extensions in partnership with Payroll, Finance, and Legal. • Maintain accurate HR administration and documentation across the entire HR cycle, including HRIS (BambooHR), personnel records, and internal Wiki content. • Maintain and update US and Canadian employee handbooks in line with local labor law requirements. • Manage US and CAD immigration cases with attorneys to support internal and international mobility in the company and ensure compliance with local regulations. • Implement global HR programs locally, develop and maintain local HR policies and processes in line with labor law requirements. • Partner with Accounting and Legal teams on compensation changes, invoicing, budget approvals, audits, and compliance-related activities. • Contribute to employee engagement initiatives and local HR projects, including office events, team building, and Local All-Hands meetings. • Collaborate closely with the People Partner team to drive operational efficiency, engagement, and continuous improvement. • Partner cross-functionally with Recruiting, IT, Payroll, Finance, and Legal to deliver a seamless employee experience across the US and Canada.