Role Description We are seeking an exceptionally sharp, eagle-eyed, and bilingual Virtual Patient Care Coordinator & Medical Scribe to support a prominent, fast-paced Orthopedic and Pain Management practice. This practice operates with a highly structured local team and serves a predominantly Spanish-speaking patient demographic. This role uniquely blends high-touch patient care coordination with meticulous administrative quality control. The client dictates his own clinical charts; therefore, we are not looking for a passive typist. We need a "frontline editor"—someone who is direct, structurally analytical, and intentionally hunts for medical errors, missing documentation, or inconsistencies in the doctor's self-dictated notes. When you are not auditing dictations, you will be actively on the phone, bridging the communication gap for Spanish-speaking patients, managing the schedule, and keeping the clinical workflow moving smoothly. Qualifications - Minimum 2 years of dedicated administrative, scribe, or clinical experience specifically within Orthopedics, Spine, Neurosurgery, Chiropractic, or Pain Management. - Total verbal and written command of both English and Spanish. - Proven experience reviewing, proofreading, or editing physician clinical documentation. - Dedicated, highly secure home office setup compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system. Requirements - Meticulous Chart Auditing: Review, edit, and actively scrub the client's self-dictated clinical reports and notes for terminology errors, missing body markers, anatomical discrepancies, or formatting issues. - Clinical Accuracy Safeguarding: Ensure all musculoskeletal treatment plans, injection notes, and surgical recommendations match the intended medical direction before final chart closure. - EMR Record Maintenance: Keep patient charts flawlessly organized and updated inside DrChrono, flagging missing clinical data or diagnostic lab results for the on-site team. - Active Phone Queue Support: Answer live inbound calls and handle critical outbound patient phone queues professionally and efficiently. - Bilingual Patient Advocacy: Serve as the primary, high-comfort touchpoint for Spanish-speaking patients—clearly explaining scheduling details, post-op care timelines, and office workflows. - Schedule Optimization: Coordinate and book new patient consultations, specialized spinal/orthopedic follow-ups, and diagnostic testing slots to keep the practice's daily calendar perfectly maximized. - Lien-Based Workflow Support: Maintain precise data entry for Personal Injury (PI) and lien-based medical files, ensuring proper case tracking. - Med-Legal Documentation Handling: Assist the on-site team with organizing medical records required by case managers or legal affiliates when necessary. Company Description

• Member Advocacy: Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond. • Clinical Logistics: Coordinate scheduling between members and our clinical team, managing complex calendars with ease. • Resource Navigation: Help members understand their benefits and connect them with digital resources to support their mental health goals. • Data Integrity: Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care. • Problem Solving: Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed.

• Employ a variety of strategies and techniques to support a member's optimal wellness state • Identify and resolve barriers that hinder effective care • Ensure patient is progressing towards desired outcomes by continuously monitoring patient care • Make decisions regarding own work approach/priorities • Use skills to make an impact

Role Description This is a full-time remote position. Lifemark Health Group is seeking a healthcare professional to fill the position of Clinical Services Manager, responsible for being the primary representative of our organization to provincial and national clients. To excel in this role, you are passionate about providing excellent customer service at all levels and truly embrace a customer-first mindset. You are highly organized and detail-oriented, have an analytical mind, and possess exceptional problem-solving skills. Superior oral and written communication skills are required, as well as a solid knowledge of MS Word, Excel, PowerPoint, and databases. A solid knowledge of current legislation and regulations in the sector is essential to guide and support customers and our internal operational teams. You draw on your experience in the healthcare field to offer advice and solutions to all our key external and internal partners. - Developing, managing, and maintaining client relationships, ensuring that front-line teams meet or exceed expectations. - Establish a trusted advisor role with referral sources and provide consistent, superior relationship management. - Monitor client satisfaction and feedback, as well as referral and revenue trends. - Ensure the highest level of service delivery, from clinical intake to service delivery. - Ensure quality assurance review of reports to ensure they meet the quality standards expected by the company and the client. - Liaise directly with referral sources for each case, coordinate meetings and updates, and provide clinical support. - Collaborate with Lifemark's internal clinical and operational teams to support service delivery across all divisions. - Coordinate and participate in training seminars for clients and internal staff. - Assist in the preparation of bids for projects and requests for proposals. - Identify new opportunities with existing and new clients. Qualifications - 3 to 5 years of experience in rehabilitation and assessment, particularly in the group life and health/disability insurance sector. - University degree in a relevant healthcare field (e.g., kinesiology, health sciences, disability management, etc.). - Experience in the clinical/rehabilitation field or in the insurance industry. - Excellent problem-solving and analytical skills, ability to resolve complex issues or problems raised by clients and/or the internal team. - Bilingualism (spoken and written: French and English) as there will be national interactions. Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all candidates, including, but not limited to, those who identify as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities. Accommodation Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent@lifemark.ca.