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CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca
Supervisor, Clinical Services
Location
United Kingdom
Posted
9 days ago
Salary
$43.9K - $102.1K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Supervisor, Clinical Services
CVS Health
Role Description The Supervisor, Clinical Services – Site of Care (SOC) is responsible for providing day-to-day leadership and strategic oversight to the SOC business unit. This role is focused on optimizing operational performance through: - Talent development - Quality improvement - Innovation - Cost reduction The Supervisor plays a key role in guiding the Rep/Tech to ensure high-quality service delivery, regulatory compliance, and seamless coordination across internal departments. Core responsibilities include: - Managing daily operations - Driving performance against established metrics - Overseeing training and policy implementation - Supporting the accurate and timely redirection of patients to appropriate sites of care This position requires strong collaboration with internal stakeholders to ensure that service level expectations for both physicians and patients are consistently met. The Supervisor is also accountable for: - Ensuring standardization of processes - Promoting consistency in workflows - Maintaining compliance with all applicable federal, state, and client-specific requirements - Representing the SOC team in client-facing meetings - Supporting new client implementations - Serving as a primary escalation point for operational issues Qualifications - 2-3 years of experience in a people leadership or supervisory role and/or Subject Matter Expert (SME) or Lead role - Demonstrated ability to work in fast pace, multi-tasking team environment while meeting deadlines - Highly skilled in leading significant change efforts - Ability to summarize complex issues and problems into a concise report, focused on key findings and outcomes - Proficiency in developing communication strategies for a wide array of audiences that support strategic objectives - Proficiency in the management of time, flexibility, and influencing colleagues to meet demanding timelines - Strong coaching and interpersonal skills - Ability to cultivate a strong internal culture designed around collaboration, feedback, motivation and accountability - Strong leadership and collaboration skills that drive results Requirements - 2 plus years working with Novologix and SalesForce - Excellent verbal and written communication skills - Ability to form cross-functional partnerships to accomplish goals - Associates Degree or Bachelor's degree preferred Education - High School Diploma or equivalent GED Benefits - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility
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