Role Description You independently manage complex, high-risk consumer loan files from application through funding, ensuring accuracy, compliance, and timely execution while resolving escalations and non-routine issues. You are a trusted subject matter expert with advanced lending knowledge and strong judgment, recognized for navigating complex scenarios, guiding others, and maintaining high standards of quality, risk management, and regulatory compliance. You lead through influence by coaching peers, supporting daily operations, and identifying trends and improvement opportunities that strengthen processes, reduce risk, and enhance the member and partner experience. What You'll Do - Maintain advanced working knowledge of applicable state and federal laws and regulations impacting consumer lending and credit union compliance. - Act as a step-down leader when management is unavailable, supporting daily workflow management, issue escalation, and team communication. - Manage a high volume of inbound and outbound loan-related calls effectively. - Provide guidance, coaching, and informal training to junior or less experienced processors. - Serve as an escalation point for complex loan scenarios, branch escalations, or policy and procedure interpretations. - Support leadership by assisting with the review, maintenance, and accuracy of job aids, procedures, and operational guidelines. - Actively support the team by responding to questions and providing real-time guidance through internal chat channels. - Assist team members with complex loan scenarios, documentation discrepancies, and procedural interpretation. - Proactively provide actionable feedback and recommendations to leadership aimed at enhancing efficiency, quality, compliance, and overall team and member experience. - Identify trends, recurring issues, and improvement opportunities through day-to-day operations. - Foster a positive work environment by actively listening to and responding to members and co-worker needs. - Analyze loan file data, member documentation, and system records to research issues, validate conditions, and resolve exceptions. - Obtain and verify required Department of Motor Vehicles (DMV) documentation. - Collaborate and work closely with peers across different departments. - Accountable for meeting established quality assurance standards and performance metrics. - Ability to identify root causes of operational issues and recommend practical solutions. - Audit and validate operational and funding documentation. - Independently identify, investigate, and resolve complex member escalations and service failures. - Educate, direct, and provide ongoing guidance to frontline staff on lending operations policies and procedures. - Maintain ownership of a portfolio of approximately 40 to 50 active applications. - Participate in all department functions to help achieve objectives. - Serve as queue captain by monitoring real-time workload volumes. - Conduct supportive tasks including email correspondence and answering Teams chat queries. - Identify and mitigate potential fraud, suspicious activity, and identity theft. - Conduct member interviews as needed; perform financial calculations and proof-of-income analysis. - Prepare and quality-check loan documents for member signature. - Use sound judgment and critical thinking to independently resolve non-routine exceptions. - Manage shared work queues by monitoring for new requests and prioritizing by funding deadlines. - Participate effectively in video conferencing, trainings, and team meetings. - Provide effective oral and written communication skills to aid other employees. - Perform other related duties as assigned, consistent with the scope of the role. Qualifications - H.S. Diploma or General Education Degree (GED) required. - AA degree or some college preferred. - 5+ years experience working as a Direct Loan Processor Specialist II preferred. Benefits - Market-competitive and internally equitable total rewards compensation package. - Comprehensive compensation package. - Well-being and work-life balance. - Career development and growth. - Rewards and recognition. - Commitment to Diversity, Equity, and Inclusion.

• Annotate video clips of intersections using CVAT, our annotation platform. • Review and correct AI-generated pre-labels rather than drawing from scratch. • Review auto-generated bounding boxes across object classes (pedestrians, vehicles, etc.). • Apply tracking corrections when objects are occluded or conditions change. • Flag edge cases for engineer review.

• Inputting data into the company software accurately and efficiently • Assist in creating and maintaining training modules for new employees • Assisting other departments with various projects and tasks as assigned • Ensuring data is accurate, complete, and up-to-date • Communicating effectively with team members and other departments within the company • Utilizing Excel to organize and manipulate data • Process nonstandard files upon request

Role Description The Data Entry Specialist is responsible for accurately inputting patient information into Sharecare’s internal systems and client Electronic Medical Record (EMR) platforms. This role requires keen attention to detail, efficient data management, and strict adherence to HIPAA compliance standards, supporting the Release of Information (ROI) process. The ideal candidate thrives in a fast-paced, collaborative environment, demonstrating a strong commitment to accuracy, productivity, and the protection of sensitive patient data. - Accurately enter and update patient data in internal and client-facing systems - Access and navigate multiple EMR platforms to retrieve, validate, and process patient health information (PHI) - Ensure data accuracy and consistency while meeting productivity benchmarks - Maintain strict confidentiality and comply with HIPAA and company privacy policies - Collaborate with team members to support process improvements and service quality - Provide courteous, timely, and professional communication with internal and external stakeholders as needed Qualifications - Proficiency in Microsoft Office applications - Strong organizational and multitasking skills essential - Demonstrated ability to manage time effectively and meet task deadlines - Willingness to learn programs and processes quickly - Strong documentation, communication, and customer service skills - Self-motivated, dependable, and able to work independently or as part of a team - Proven ability to maintain productivity, utilization, and quality performance standards Requirements - Ability to sit or stand for extended periods of time - Physical capacity to lift and carry 25 lbs. - Manual dexterity sufficient for long periods of typing, writing, and handling documents - Visual acuity to read documents and use a computer monitor - Clear speaking and hearing ability for communication - Adequate hand-eye coordination and sensory abilities for job-related tasks HIPAA/Compliance - Maintain the confidentiality of patient and client information - Comply with HIPAA standards and all relevant corporate integrity and security obligations - Report unethical, fraudulent, or illegal behavior - Maintain current HIPAA certification annually Company Description Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.