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Junior Engineer
Location
United Kingdom
Posted
3 days ago
Salary
£30K / month
Seniority
Junior
Job Description
Junior Engineer
Appointedd
• Bug Triage & Issue Resolution: Support the end-to-end triage process for incoming bugs and technical issues, helping to prioritise by severity and customer impact. • Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required. • Contribute to fast, high-quality resolutions to maintain product stability and customer confidence, with support from senior engineers. • Customer-Facing Technical Support: Act as a technical point of contact for customer issues, helping to diagnose problems related to API integrations, webhooks, and data workflows alongside senior colleagues. • Communicate clearly with non-technical and technical stakeholders, translating complex issues into understandable updates and next steps. • API & Webhooks Support: Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures. • Internal Tooling & Automation: Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency. • Observability & Monitoring: Use and contribute to our observability platform for log correlation and error monitoring. • Product Engineering Contribution: Pick up defined engineering tasks from the product backlog, working alongside senior developers to ship features.
Job Requirements
- A growth mindset and a genuine desire to develop deep knowledge of our platform.
- Strong problem-solving and diagnostic skills — you enjoy getting to the root of an issue.
- Some coding ability in one or more languages relevant to our stack (TypeScript, JavaScript, or similar) — you don’t need to be an expert, but you should be comfortable reading and writing code.
- Comfortable working with APIs, logs, and basic database queries to investigate issues.
- A customer-focused approach with excellent communication skills across technical and non-technical audiences.
- Eagerness to collaborate across engineering and commercial teams.
- Experience with or exposure to alerting and observability tooling is a plus.
- Experience with AI engineering, LLM tooling, or AI-assisted workflows is a bonus.
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