Jenni Kayne

Role Description - Communicate effectively with customers through phone, email, SMS, and live chat using Gladly to determine their needs. - Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with a customer-first mindset. - Maximize sales by clienteling, assist in virtual styling, and providing friendly and empathetic customer service in every interaction. - Encourage customers to sign up for Jenni Kayne Rewards and engage with us across our social media platforms. - Secure company assets through loss prevention in compliance with company policies and guidelines. Qualifications - Minimum of 3 years of experience in a customer service call center or retail, preferably with a women’s upper contemporary, multi-label, or luxury designer setting. - Can-do attitude and commitment to providing excellent customer service. - Willingness and availability to work during peak business periods – weekends, holidays, etc. - Demonstrate strong written and verbal communication skills. - Knowledge and experience with CRM platforms, Inventory Management systems, Microsoft Suite, etc. - Comfortable sitting for multiple hours and working in a remote team environment. - Quiet area to be able to work with a strong, reliable internet connection. Requirements - Keen attention to detail. - Results driven; strategic, conceptual, and innovative thinker. - Excellent verbal and written communication skills. - Ability to multitask and exceptional organizational skills, owning a calendar and managing deadlines. Benefits - The hourly rate of pay for this position is $24.00. - The hourly rate of pay is determined by experience, education, skills, and location. Company Description Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.