• Deliver the Core Artifacts: Write clear business requirements, user stories, acceptance criteria, and functional specifications. • Maintain the Backlog: Prioritize, refine, and sequence the product backlog in close coordination with product, engineering, and business stakeholders. • Roadmap Slicing: Convert high-level roadmap items into smaller, practical delivery milestones and value slices. • Functional Validation: Validate newly developed features against initial requirements and expected system behavior before release. • Defect Triage: Review QA findings to determine whether issues are system defects, requirement gaps, or usability concerns. • UAT Support: Coordinate User Acceptance Testing (UAT) and consolidate feedback from business users and clients. • Schedule Ownership: Track product delivery schedules, release readiness, risks, blockers, and open functional decisions. • Stakeholder Updates: Provide regular delivery updates and support internal or executive presentations regarding release progress and tradeoffs. • Rollout Preparation: Support Go-To-Market (GTM) efforts by preparing customer facing release notes, documentation, and feature limitation communications. • GxP Alignment: Ensure requirements and final release packages adhere to GxP compliance standards, validation protocols, and audit-readiness in a regulated healthcare software environment. Partnering with Compliance and Quality teams to drive automation to make this process as efficient as possible. • Performance Monitoring: Track and summarize adoption metrics, usage statistics, and product KPIs to inform future feature prioritization.

• Assist with general administration across the business • Coordinate calendars, meetings, and appointments • Prepare documents, reports, and business correspondence • Maintain organised filing systems and records • Conduct basic research and administrative tasks as required • Manage incoming calls and enquiries • Update CRM systems and operational databases • Liaise with suppliers and customers regarding routine matters • Support onboarding administration and account setup activities • Log, monitor, and track internal support requests • Assist with user account and access management • Maintain accurate data across internal systems

Role Description Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! - Review, investigate, and analyze claim appeals, working closely with coders to coordinate review of documentation. Assist customer service, providers, and clients on resolution of issues or inquiries. - Research and manage claim inventory for inpatient, outpatient, and provider billing using review guidance supplied by our clinical teams. - Request and process documentation associated with special projects and clinical review inquiries. - Access, research, and retrieve information and documentation from Claritev and one of various external client systems. - Data Entry and database maintenance including review, validation, and maintenance of provider data. - Perform system claim adjustments based on appeal outcomes or to process corrected claims. - Manage manual distribution of workflow when system is unable to assign. - Assist with special projects as assigned in conjunction with daily workload; prioritizing and shifting focus as needed. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - Please note: due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications - Minimum high school diploma or GED along with two (2) years' of experience in an operations and/or service role such as claims processing, customer service, medical records, collections, data entry, or database management. Associate's degree accepted without prior experience. - Experience in health care and/or knowledge of commonly used medical coding preferred. - Required licensures, professional certifications, and/or Board certifications as applicable. - Communication (written, verbal and listening), analytical, organizational, prioritization, technical, etiquette and interpersonal skills. - Ability to use software and hardware peripherals related to job responsibilities including MS Office Suites with preferred proficiency with Word, Excel, and other database software. - Ability to be flexible in quickly shifting priorities and keeping up with changes across multiple tasks in a fast paced environment while maintaining a positive and cooperative demeanor. - Ability to demonstrate strong technical skills. - Ability to identify issues and escalate for course of action for resolution. - Ability to elicit trust and credibility with all levels of the organization. - Ability to adjust/alter schedule to meet deadlines. - Ability to work independently and handle confidential information. - Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone. Requirements - The salary range for this position is $45k-$50k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. - This position is also eligible for health insurance, 401k and bonus opportunity. Benefits - Medical, dental and vision coverage (low copay & deductible). - Life insurance. - Short and long-term disability. - 401(k) + match. - Generous Paid Time Off. - Paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Summer Hours. - Paid Parental Leave. - Employee Stock Purchase Plan. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements. • Partner with Vendor Management teams to ensure vendors and research activities meet corporate security, privacy, legal, and compliance requirements. • Own and administer operational systems and platforms, including Smartsheet and related tools, that support vendor management, budget governance, compliance oversight, reporting, and associated workflow execution.