Role Description Deliver accurate, timely pricing to Loan Officers, Processors, Closers, and the Disclosure Desk to support compliance with investor guidelines and customer satisfaction. - Deliver accurate, timely loan pricing aligned with investor guidelines and company policy. - Execute and manage all rate lock activities (locks, changes, extensions, relocks) with precision. - Maintain lock pipeline integrity, proactively resolving data issues and discrepancies. - Ensure compliance with regulatory requirements and investor eligibility standards. - Identify and resolve pricing and lock exceptions to minimize risk and ensure salability. - Provide responsive guidance and service to Loan Officers and operations partners. - Support loan structuring and secondary market execution through proper setup and pricing accuracy. Qualifications - Broad Knowledge & Experience: Residential mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products. Clear understanding of CFPB and current RESPA laws and guidelines. Knowledge of Secondary Best-Efforts and Mandatory Secondary Mortgage practices. - Above Average Skills: Excellent written and verbal skills. Basic proficiency in Microsoft Office (Excel, Outlook, Word). - Demonstrated Ability: Critical thinking with ability to multi-task, organize & prioritize workflow. - General Knowledge: Deep understanding of investor and correspondent pricing and guidelines. Understands the importance of locks and extensions and loan level pricing changes. Understands the dynamics and implications of the Capital Markets. - Competencies: Analytical, Integrity, Adaptability, Customer Service, Communication Skills, Initiative, Planning/Organizing, Professionalism, Emotional Intelligence. Requirements - Produce and distribute a high volume of Lock Confirmations to appropriate person(s). Execute new Lock Requests and monitor new lock pipeline for missing data and notify LOs. Execute lock revisions, extensions, locks and re-locks, including, but not limited to loan parameter changes, extensions, relocks and rate renegotiations. - Appropriately cancel locks as directed by the Loan Team. Analyze and resolve operational issues with rate lock mismatches. - Execute Lock Requests and inquiries daily via e-mail and the ticketing system. - Participate in internal report review, provide accurate analysis, helps identify and address any pipeline issues. - Work as a team with sales, processing, underwriting, closing, correspondent counterparties and management. Maintain high level of customer service when processing changes submitted by loan officers or operations team members. Notifying loan officers of lock expirations. Answer pricing emails and phone inquiries promptly and professionally. Provides firm guidance relating to lock policy and procedures. - Demonstrate proficiency in DAS-specific procedures. Assist branches with ATR/QM testing and ensure loans pass Mavent testing before disclosures. Accurately code and register loans in Encompass or the designated loan origination system and apply basic guidelines and underwriting criteria when structuring loans. - Perform assigned duties as directed by Lock Desk Lead. Supports and assists with other projects and reporting as necessary. - Process, complete and close all tickets assigned by the team lead in an accurate timely manner. - Have a thorough understanding and ability to complete all tasks assigned by the Team Lead. - Complete all loan commitments and write them back as assigned. - Perform all mandatory and appraisal reviews assigned. - Perform all other duties and tasks assigned. Benefits - Voluntary: Medical, dental, vision, HSA, FSA, Short-Term Disability, Voluntary Life Insurance, CHUBB Supplemental Insurance, Pet Insurance, 401K. - Company Paid: Long-Term Disability, Group Life Insurance, Employee Assistant Program (EAP), 401K Match, Employee Stock Ownership Plan (ESOP). - Generous PTO!

Role Description The Specialist, Implementations is responsible for coordinating and executing pre-implementation activities that ensure clients are successfully prepared for implementation and positioned for long-term success with DataSpring solutions. The onboarding process begins when a deal is closed and includes: - Account setup - Project discovery - Implementation readiness assessments - Client intake activities - Coordination of internal resources to support a smooth transition into implementation The individual serves as a key liaison between Sales, Implementation, Operations, Finance, and other internal stakeholders to ensure all onboarding requirements are completed accurately and efficiently. This position requires strong organizational, communication, and problem-solving skills, as well as the ability to manage multiple onboarding projects simultaneously. The ideal candidate can assess client needs, identify potential risks or gaps early in the process, and coordinate solutions across functional teams. The Specialist, Implementations is a full-time, remote, exempt position and reports to the Manager, Implementation Operations. Qualifications - Ability to analyze, transform, and validate complex data sets using Excel. - Analytical problem solving and strong troubleshooting capabilities with the ability to diagnose data errors. - Strong attention to detail and desire to provide resolution ensuring client satisfaction. - Demonstrates capability to deeply understand provider workflows, client challenges, and product functionality. - Asks thoughtful questions, investigates root causes, and continuously seeks opportunity for improvement. - Excellent organizational, prioritization, and time management skills. - Exceptional interpersonal and telephone communication skills with the ability to effectively communicate with the client. - Ability to synthesize client needs and present DataSpring Solutions in a responsive manner. - Ability to handle multiple tasks seamlessly without reduction in quality. - Ability to experience negative results while retaining and sustaining focus, professionalism, and enthusiasm for work and DataSpring products over an extended period. - Internal and external stakeholder collaboration at all levels. - Possess a strong work ethic and desire to contribute individually, to the team, and organization. - Intermediate to advanced skills with Microsoft Office, Word, Excel, PowerPoint and Salesforce. Requirements - B.A./B.S. degree in Business, Healthcare, Marketing, Technology, or related field preferred. - 2–3 years of experience in client onboarding, account management, implementation support, project coordination, customer success, or a related client-facing role. - Experience working with healthcare provider groups, credentialing processes, and delegated relationships, including an understanding of provider data, roster management, and payer/provider workflows. - Experience supporting onboarding, implementation readiness, account setup, data management, or operational processes preferred. Benefits - Competitive compensation - Comprehensive benefits package for full-time employees, including medical, dental, and vision coverage - 401(k) with company contributions and matching - Paid parental leave - Tuition assistance - Generous paid time off - Commitment to investing in our people and supporting professional growth over time Company Description DataSpring is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, DataSpring helps healthcare operate more efficiently, accurately, and with greater confidence.

Role Description We are seeking a Voice Recording Specialist fluent in Japanese to support voice recording, language collection, transcription, and audio quality projects. This role involves recording scripted and conversational audio while maintaining accuracy, pronunciation quality, and consistency across recordings. What You’ll Own - Record high-quality audio in Japanese for voice and language projects - Read scripts naturally and accurately with proper pronunciation and tone - Perform basic audio reviews to ensure recording quality and clarity - Follow recording instructions, language guidelines, and project requirements - Support transcription, annotation, or language quality assurance tasks as needed - Meet productivity and project deadlines - Collaborate with project managers and language teams Qualifications - Fluent in Japanese (spoken and written) - Strong pronunciation and verbal communication skills - Comfortable using recording software, mobile apps, or computer-based tools - Excellent attention to detail - Ability to work independently and manage deadlines - Prior voice recording, translation, localization, or customer support experience is a plus Requirements - The expected hourly salary range for this position is $20 p/hour, based on experience, skills, and qualifications. Important Information Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams . If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Role Description The Academic Scheduling Specialist is responsible for supporting the University’s quarterly course schedules, faculty, campuses, and central service departments in multiple areas to help ensure compliance and effective resource management in Academic Affairs. Minimum expectations for all Academic Scheduling Specialists include focus on the following areas: - Faculty workload management/faculty scheduling. - Administration of Faculty Management Database. The essential functions of the position include, but are not limited to the following tasks, duties, and responsibilities consistent with the function. The employee is expected to perform all other duties as requested, directed, and/or assigned. Faculty Workload Management/Faculty Scheduling - Manage and administer the online teaching schedule for each quarter, by forecasting sections, assigning sections to Full-time and Part-time faculty, tracking daily enrollments for schedule adjustments, and tracking section size prior to start and through add/drop. - Manage full-time and part-time faculty workload to ensure workload requirements are being followed and properly entered in Faculty Management database. - Work in partnership with Nursing Deans/Academic Program Directors to schedule all Full-time and Part-time faculty each quarter for the University’s residential schedule by assigning sections to faculty. - Assess new adjunct hiring needs for each quarter and report hiring needs to Corporate Recruiting team. - Assist in managing Course Approval process for assigned faculty through Faculty Management database. - Assist with faculty workload reports as needed. - Assist with processing adjunct faculty contracts and payroll as needed. - Assist in scheduling Subject Matter Experts for course/curriculum development. Administration of Faculty Management Database - Serve as point of contact for Academic Leaders with all Faculty Management Database requests and questions. - Assist in workflow for faculty work unit edits ensuring accuracy and compliance with workload requirements. - Create and export reports from database for Academic Leadership as needed. - Create and export reports from database for faculty scheduling and faculty credentialing to ensure workload and credentialing requirements are being properly followed. - Manage multiple Microsoft Excel data files and serve as support for those files where errors/issues arise. - Prepare data uploads files in Microsoft Excel for mass data entry into the database (ex: Residential schedule uploads). - Assist with uploading faculty records (transcripts/HR forms) when needed. Qualifications - Minimum of 5-7 years of professional experience. - Experience preferred in one of the following areas: Scheduling, Academic Operations, Faculty Support, Student Advising, Higher Education. - Technical experience required in the following areas: MS Excel, databases, tools requiring data merging/manipulation. - Demonstrated experience with the following tools preferred: SalesForce, CampusVue or other databases. - Self-motivated, flexible, and able to work in a team environment with minimal supervision. - Strong interpersonal skills to interact with faculty, Campus leadership, and central service personnel. - Excellent written communication and strong verbal communication skills in the English language. Reporting Relationships The Academic Scheduling Specialist reports to the Manager, Academic Operations under the supervision of the Director, Academic Scheduling & Operations in the Department of Scheduling. Company Description Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education, is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. - Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. - The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. - Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. - Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. - Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI).