Senior Community Specialist

Community ManagerCommunity ManagerFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

9 days ago

Salary

0

Seniority

Senior

Bachelor Degree2 yrs expEnglish

Job Description

Senior Community Specialist

FYUL

• Own the day-to-day management of a large online merchant community • Develop and execute engagement campaigns, events, and initiatives • Foster a welcoming, supportive, and high-value community environment • Encourage member-generated content, peer-to-peer support, and community leadership • Monitor community health metrics and continuously improve engagement • Manage and grow ambassador, advocate, or community leadership programs • Recruit, onboard, and support top community contributors • Create opportunities for members to share expertise and success stories • Build scalable systems that empower community members to contribute • Monitor community sentiment and identify emerging risks • Respond to sensitive conversations with empathy and professionalism • Gather merchant feedback and surface actionable insights • Conduct surveys, interviews, and feedback initiatives • Partner with Product and Support teams to ensure community insights influence decision-making • Help coordinate community communications for launches, updates, and initiatives • Create engaging community content and discussion prompts • Support webinars, workshops, live sessions, and virtual events

Job Requirements

  • 2+ years of experience in Community Management, Customer Marketing, Customer Success, Social Media, or a related field
  • Experience managing online communities
  • Strong written and verbal communication skills
  • Excellent relationship-building and stakeholder management abilities
  • Ability to work independently and manage multiple projects simultaneously
  • Strong problem-solving skills and sound judgment
  • Comfortable analyzing data and using insights to drive decisions
  • Experience handling sensitive community conversations and escalations

Benefits

  • A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done
  • An opportunity to work remotely
  • Flexible working hours (start your day as late as 10 AM)
  • Private health insurance
  • 2 extra paid days off to focus on your mental or physical well-being
  • 1 extra paid day off to celebrate a Birthday or any other celebration of your choice
  • Learning Budget to support your professional development
  • Access to mentorship, internal meetups, and hackathons, both on-site and online
  • Exciting team-building events and parties you’ll never forget!
  • Design and order your own merch using our platforms with an employee discount

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