• Lead the end-to-end deployment and sustainment of the Lean 4.0 program across EU & NA sites. • Drive integration of Lean methodologies with digital technologies to create a modern, data-driven operating model. • Ensure delivery of site diagnostics and 3-year transformation roadmaps. • Translate global OE and Lean 4.0 strategy into site-level transformation roadmaps. • Lead deployment of standard work, lean systems, and performance management frameworks. • Institutionalize tier management, KPI systems, and structured problem-solving methodologies. • Drive cost reduction framework and identify savings opportunities at site against targets. • Drive adoption of digital foundations such as paperless systems, digital logs, and data integration. • Build Lean 4.0 capabilities across site leadership and teams.

Role Description As a Fraud Operations Agent at exmox, you will play a critical role in protecting our ecosystem, directly impacting the security and integrity of how millions of players interact with our products. You will work at the intersection of risk analysis and operational excellence, monitoring transactions and behaviors to minimize risk and prevent fraudulent activities. You will join a collaborative team of fraud agents based in the Manila area, working closely with our Germany-based internal fraud team to maintain a secure, high-standard experience for our global community. What You’ll Own - Account & Payout Reviews: Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity. - Risk Mitigation: Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks. - Cross-Team Collaboration: Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets. - Pattern Detection & Feedback: Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes. - Data Integrity: Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail. Qualifications - Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations. - Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks. - Advanced proficiency in written and spoken English. - Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes. - An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team. - A genuine interest in online platforms, digital products, and the mobile gaming industry. Requirements - Location: 100% Work from Home (must be based in Metro Manila). - Schedule & Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT. Public holidays may be required on an as-needed basis. - Overtime: Overtime hours are possible and fully compensated. - Equipment: We’ve got you covered - all necessary work hardware will be provided. - Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.

• Manage team of Data Collection Driving Operations field resources • Drives day-to-day operations following standard operating procedures • Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors • Conduct periodic reviews with teams and Program Managers • Facilitate teams meetings to disseminate relevant information to the Team • Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed • Provide Subject Matter Expert (SME) advice on regional issues and concerns • Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations • Participate in weekly and monthly business review meetings with internal and external stakeholder • Assist in gathering and analyzing reporting details • Provide status reports (weekly, monthly, etc.) as required • Support with special projects; Invoice verification, and reporting metrics as needed • Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs • Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization • Assist in adherence to quality, safety and financial controls • Identify and monitor performance trends and take necessary corrective actions to meet • SLA targets and ensure customer satisfaction. • Provide insight, guidance, Continual Service Improvement and Service Assurance support • Assist in driving service improvement programs and initiatives • Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions. • Escalate issues (performance/functional) to management team as needed • Additional duties as defined

• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity. • Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks. • Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets. • Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes. • Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail.