Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. Role specifics: Auto Liability and Property Damage Claims - Jurisdictions: Nationwide - Licenses: TX, FL, GA, NY Preferred - Location: This role is eligible for fully remote work. How you'll make an impact: - Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims. - Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. - Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process. - Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. - Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. Qualifications - Claims Background: Auto Liability Property Damage Claims, 1st and 3rd party claims, Total Losses, Arbitration experience - Jurisdictional Experience: Nationwide - Active Adjusters' licenses: TX, FL, GA Requirements - High School Diploma. - Minimum of 3 years related claims experience. - Appropriate licensing and/or certification in all states in which claims are being handled. - Knowledge of accepted industry standards and practices. - Computer experience with related claims and business software. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Manage and resolve customer and partner claims across multiple categories • Register, review, and resolve claims including logistics, service quality, billing, product issues, and contractual claims • Validate claim eligibility and collect supporting documentation • Drive claims to resolution within defined SLAs • Coordinate physical and non-physical returns • Act as a single point of contact for claim-related topics • Collaborate with cross-functional teams including Logistics, Finance, Sales, Legal, and Production • Ensure correct financial handling of claims

Role Description We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions. The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement. Key Responsibilities - Claims Management (All Claim Types) - Register, review, and resolve customer and partner claims across multiple categories: - Logistics (loss, damage, delays) - Service quality and SLA breaches - Billing, pricing, and invoice disputes - Product or order-related issues - Contractual and exception-based claims - Validate claim eligibility based on internal policies, contracts, and business rules - Collect, review, and assess supporting documentation - Drive claims to resolution within defined SLAs - Returns Management - Coordinate physical and non-physical returns where applicable - Validate return requests and approvals - Track return status and ensure accurate system updates - Align with warehouses, suppliers, and internal teams as required - Internal & External Coordination - Act as a single point of contact for all claim-related topics - Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams - Coordinate with external partners and vendors when needed - Escalate complex or high-risk claims in a structured and timely manner - Financial & Data Accuracy - Ensure correct financial handling of claims, including credits, refunds, and reimbursements - Support Finance teams with reconciliations and audits - Maintain accurate and complete records in ERP and related systems - Reporting & Continuous Improvement - Track and analyze claim volumes, root causes, resolution times, and outcomes - Identify recurring issues and propose preventive or corrective actions - Support process standardization, optimization, and automation initiatives - Contribute to the continuous improvement of policies and internal guidelines - Customer & Partner Communication - Provide clear, timely, and professional updates on claim status and outcomes - Handle sensitive or escalated cases with a solution-oriented mindset - Balance customer satisfaction with contractual and business requirements Qualifications - Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams - Excellent English language skills (both written and spoken) - 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution - Strong analytical and problem-solving skills - High attention to detail and a structured working style - Ability to manage multiple claim types and priorities in parallel - Clear written and verbal communication skills Nice to Have - Experience in marketplaces, platforms, or B2B environments - Exposure to contracts, SLAs, or policy-driven decision-making - Experience working with ERP, CRM, or ticketing tools - Data literacy and basic reporting skills Benefits - Remote work flexibility - Company-provided laptop and tools to set you up for success - Language learning support – improve or learn new languages - Collaborative and supportive team environment - Professional growth and development opportunities, including training and skill enhancement - Corporate events and team-building activities

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.