• Manage and resolve customer and partner claims across multiple categories • Register, review, and resolve claims including logistics, service quality, billing, product issues, and contractual claims • Validate claim eligibility and collect supporting documentation • Drive claims to resolution within defined SLAs • Coordinate physical and non-physical returns • Act as a single point of contact for claim-related topics • Collaborate with cross-functional teams including Logistics, Finance, Sales, Legal, and Production • Ensure correct financial handling of claims

Role Description We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions. The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement. Key Responsibilities - Claims Management (All Claim Types) - Register, review, and resolve customer and partner claims across multiple categories: - Logistics (loss, damage, delays) - Service quality and SLA breaches - Billing, pricing, and invoice disputes - Product or order-related issues - Contractual and exception-based claims - Validate claim eligibility based on internal policies, contracts, and business rules - Collect, review, and assess supporting documentation - Drive claims to resolution within defined SLAs - Returns Management - Coordinate physical and non-physical returns where applicable - Validate return requests and approvals - Track return status and ensure accurate system updates - Align with warehouses, suppliers, and internal teams as required - Internal & External Coordination - Act as a single point of contact for all claim-related topics - Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams - Coordinate with external partners and vendors when needed - Escalate complex or high-risk claims in a structured and timely manner - Financial & Data Accuracy - Ensure correct financial handling of claims, including credits, refunds, and reimbursements - Support Finance teams with reconciliations and audits - Maintain accurate and complete records in ERP and related systems - Reporting & Continuous Improvement - Track and analyze claim volumes, root causes, resolution times, and outcomes - Identify recurring issues and propose preventive or corrective actions - Support process standardization, optimization, and automation initiatives - Contribute to the continuous improvement of policies and internal guidelines - Customer & Partner Communication - Provide clear, timely, and professional updates on claim status and outcomes - Handle sensitive or escalated cases with a solution-oriented mindset - Balance customer satisfaction with contractual and business requirements Qualifications - Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams - Excellent English language skills (both written and spoken) - 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution - Strong analytical and problem-solving skills - High attention to detail and a structured working style - Ability to manage multiple claim types and priorities in parallel - Clear written and verbal communication skills Nice to Have - Experience in marketplaces, platforms, or B2B environments - Exposure to contracts, SLAs, or policy-driven decision-making - Experience working with ERP, CRM, or ticketing tools - Data literacy and basic reporting skills Benefits - Remote work flexibility - Company-provided laptop and tools to set you up for success - Language learning support – improve or learn new languages - Collaborative and supportive team environment - Professional growth and development opportunities, including training and skill enhancement - Corporate events and team-building activities

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Role Description - Erstellung von Kostenvoranschlägen für die Krankenkassen - Auftragserfassung und Rezeptbearbeitung - Erstellung von Zuzahlungsrechnungen und privaten Liquidationen - Rezeptabrechnung mit Krankenkassen Qualifications - Erfahrung in der Sanitätshausabrechnung dringend erforderlich - Optimalerweise Kenntnisse in Kumavision oder BC - Fließende deutsche Sprachkenntnisse - Bereitschaft, 30 Wochenstd. oder Vollzeit zu arbeiten Benefits - Nach der Einarbeitung Arbeiten aus dem Home-Office möglich - Attraktives Gehalt - Betriebliche Altersvorsorge - 30 Tage Urlaub - Langfristige berufliche Perspektive - Interessante Tätigkeit in einem aufgeschlossenen und hilfsbereiten Team