Role Description Due to an ever-expanding client base, OutSystems is hiring a Senior Customer Success Manager to ensure the most strategic customers are realizing the full value from OutSystems products and solutions across their entire global enterprises. What You Will Do: - Responsible for managing high touch accounts helping increase product adoption and expansions. - Onboard new customers. - Educate the customer on OutSystems’ best practices, resources, and training materials. - Maintain communication with your customers to ensure success in their development and identify bottlenecks early. - Be a key player of a growing global Customer Success team managing a large customer base and important initiatives. - Provide business and product knowledge and develop/execute effective success plans to drive customer outcomes. - Educate customers on how existing and new product features/functionality will contribute to the growth of their business. - Work cross-functionally with multiple OutSystems teams to manage escalations, remove blockers, and ensure customers can adopt and maximize utilization of our platform. - Be an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems. - Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team. - Gather insights and data regarding consumption, trends, and risk factors. - Be innovative and make an impact: on your customers, on your team, and on the company. - Manage a large customer base efficiently and effectively. - Increasing executive ability into your customer base, broaden contacts, and build champions. Qualifications - Bachelor’s Degree (or equivalent) or higher. - 5+ years experience in customer-facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services. - Proven ability to multi-task and adapt to constant change. - Ability to gather and analyze data and apply to your account management strategies. - Proven ability to consistently deliver projects, drive successful technical programs, and manage technical accounts. - Experience working with a technical customer base and/or corporate IT projects and processes. - Proven ability to influence people internally and externally to drive outcomes. - A highly qualitative approach to understanding, measuring, and forecasting Customer behavior and revenue. - The ability to work with distributed teams, across geos and cultures. - Detail oriented and well organized. Able to work with minimal supervision and very effective at managing time. - SFDC/Gainsight experience preferable. Benefits - A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. - Real growth opportunities through structured programs designed to scale your expertise. - A global collective of world-class talent, collaborating with industry experts and thought leaders. - An inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment, and make an impact. - Commitment to building a diverse team, ensuring every individual can perform to their full potential.