• Responsible for the operation and results of multiple locations within a designated area • Provide leadership and mentoring to direct reports • Ensure consistent execution of WOW (Wow Operating Way) plan for all locations • Manage activities of all locations through coordination with General Managers • Monitor capture rates and manage performance accountability • Recruit, interview, and train new hires • Ensure customer satisfaction and seek opportunities for continuous education

• Establishes and maintains oversight of 3rd party IRT vendor. • Works directly with study teams to gather requirements and ensure IRT system is developed in line with study protocol. • Develops and manages system deployment timelines for IRT. • Manages IRT documentation which include but is not limited to: requirements, user guides, training materials, and communication plans. • Coordinates user acceptance testing. • Manages the deployment of IRT applications with internal teams and contract vendor. • Provides guidance related to contracted vendors’ functionality, performance, and processes. • Works with Clinical Logistics and Biostats on the upload of key information (i.e., subject randomization and kit lists, etc.) • Oversees routine meetings with contract vendor regarding performance, issues identification/resolution, and risk management. • Confirm effective training plans for IRT systems are developed for clinical teams and site personnel with the contract vendor. • If required, attend Investigator Meetings or CRA Trainings to discuss system functionality and requirements.

• Main contact of communication and support between the loan set up department and the various departments and individuals of the company throughout the process of the set-up of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding. • Overseeing the Loan Set-Up department to ensure the daily input of loan applications submissions from wholesale brokers are completed. • Oversee the operations outward facing to the external customer to ensure all service level agreements are met. • Train all associates on all current policies/procedures as well as on-going revisions. • Review process flows to continually improve or streamline workflow. • Ensure appropriate staffing levels and appropriate back up is available at all times. • Maintain highly confidential information concerning loan applicants

• Draft, review, and negotiate a variety of commercial agreements, including: SaaS subscription agreements, MSAs, SOWs, amendments, and order forms, NDAs, vendor and partner agreements • Advise internal stakeholders on contractual risk, obligations, and best practices • Partner closely with Sales to support revenue growth while maintaining risk discipline • Collaborate with Finance on revenue recognition, payment terms, and financial risk considerations • Support enterprise risk management initiatives