• Conduct outbound calls to patients in a professional and empathetic manner. • Build and maintain positive relationships with patients. • Support patient retention initiatives through proactive outreach. • Generate and send follow-up emails and communications. • Gather patient feedback and accurately record information in company systems. • Meet individual and team performance targets. • Resolve basic patient queries and escalate issues where appropriate. • Maintain accurate records of all interactions and communications. • Collaborate with internal teams to ensure a positive patient experience.

Role Description We are seeking a proactive and customer-focused Customer Service Associate (Patient Outreach) to join our growing team. In this role, you will be responsible for engaging with patients through phone calls and email communications, gathering feedback, strengthening patient relationships, and supporting retention initiatives. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences while helping the business achieve its engagement and retention goals. Location: Remote Employment Type: Full-Time Working Hours: Monday to Friday, 8:00 AM – 5:00 PM Key Responsibilities - Conduct outbound calls to patients in a professional and empathetic manner. - Build and maintain positive relationships with patients. - Support patient retention initiatives through proactive outreach. - Generate and send follow-up emails and communications. - Gather patient feedback and accurately record information in company systems. - Meet individual and team performance targets. - Resolve basic patient queries and escalate issues where appropriate. - Maintain accurate records of all interactions and communications. - Collaborate with internal teams to ensure a positive patient experience. Qualifications - Minimum 1 year of customer service experience. - Excellent verbal and written communication skills. - Strong attention to detail and organisational abilities. - Ability to build rapport and communicate confidently over the phone. - Comfortable working towards targets and performance metrics. - Strong time management skills and ability to work independently. - Reliable internet connection and suitable remote working environment. - Access to a laptop/computer and headset for daily communications. Preferred Qualifications - Fluent English communication skills. - Bilingual or multilingual candidates are highly desirable, particularly those fluent in: - French - Spanish - Dutch - Experience in healthcare, pharmacy, patient support, or customer retention is advantageous. Personal Attributes - An excellent communicator with strong interpersonal skills. - Detail-oriented and committed to accuracy. - Punctual, dependable, and self-motivated. - Empathetic and patient-focused. - Results-driven and comfortable working towards targets. - Professional and able to represent the company positively in all interactions. What Success Looks Like - Consistently achieving outreach and retention targets. - Maintaining positive patient relationships. - Collecting valuable patient feedback to support service improvements. - Delivering a high standard of customer service. - Contributing to overall patient satisfaction and business growth.

Role Description We are seeking a proactive and customer-focused Customer Service Associate (Patient Outreach) to join our growing team. In this role, you will be responsible for engaging with patients through phone calls and email communications, gathering feedback, strengthening patient relationships, and supporting retention initiatives. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences while helping the business achieve its engagement and retention goals. Location: Remote Employment Type: Full-Time Working Hours: Monday to Friday, 8:00 AM – 5:00 PM Key Responsibilities - Conduct outbound calls to patients in a professional and empathetic manner. - Build and maintain positive relationships with patients. - Support patient retention initiatives through proactive outreach. - Generate and send follow-up emails and communications. - Gather patient feedback and accurately record information in company systems. - Meet individual and team performance targets. - Resolve basic patient queries and escalate issues where appropriate. - Maintain accurate records of all interactions and communications. - Collaborate with internal teams to ensure a positive patient experience. Qualifications - Minimum 1 year of customer service experience. - Excellent verbal and written communication skills. - Strong attention to detail and organisational abilities. - Ability to build rapport and communicate confidently over the phone. - Comfortable working towards targets and performance metrics. - Strong time management skills and ability to work independently. - Reliable internet connection and suitable remote working environment. - Access to a laptop/computer and headset for daily communications. Preferred Qualifications - Fluent English communication skills. - Bilingual or multilingual candidates are highly desirable, particularly those fluent in: - French - Spanish - Dutch - Experience in healthcare, pharmacy, patient support, or customer retention is advantageous. Personal Attributes - An excellent communicator with strong interpersonal skills. - Detail-oriented and committed to accuracy. - Punctual, dependable, and self-motivated. - Empathetic and patient-focused. - Results-driven and comfortable working towards targets. - Professional and able to represent the company positively in all interactions. What Success Looks Like - Consistently achieving outreach and retention targets. - Maintaining positive patient relationships. - Collecting valuable patient feedback to support service improvements. - Delivering a high standard of customer service. - Contributing to overall patient satisfaction and business growth.

Role Description Als Head of Customer Activation verantwortest Du die Steuerung aller Aktivitäten, die sicherstellen, dass Kund*innen nach fertiggestellter NE3 optimal angebunden werden und die nachgelagerte NE4 erfolgreich in den Anschlussprozess überführt wird. - Entwicklung der Customer-Activation-Strategie entlang des gesamten Aktivierungsprozesses. - Sicherstellung, dass operative, (IT-) technische und prozessuale Abhängigkeiten frühzeitig erkannt und sauber gesteuert werden. - Enge Zusammenarbeit mit angrenzenden Bereichen wie Construction & Deployment, Vendor Management, Customer Service, Product und Operations. - Operative Steuerung von Dienstleistern und Partnern im Aktivierungsumfeld. - Sicherstellung von Zeit, Qualität und Kundenerlebnis im Einklang. - Definition von KPIs, Reportings, (IT-) Anforderungen und Prozessen sowie Steuerungslogiken für den Aktivierungsprozess. - Analyse von Engpässen, Eskalationen und Prozessabbrüchen. - Entwicklung nachhaltiger Lösungen zur Skalierung der Aktivierung. - Übersetzung von Markt-, Kunden- und Prozessanforderungen in klare operative Vorgaben. Qualifications - Explizite Erfahrung in der Steuerung komplexer End-to-End-Prozesse in der Glasfaserbranche. - Langjährige Führungserfahrung im FTTH-Umfeld. - Kommunikationsstärke und Durchsetzungsvermögen. - Fähigkeit, Teams und Stakeholder auf gemeinsame Ziele auszurichten. - Fundierte Erfahrung in der Zusammenarbeit mit technischen, operativen und externen Stakeholdern. - Management mehrstufiger Dienstleister- und Partnerlandschaften. - Analytisches, strukturiertes und unternehmerisches Denken. - Freude an der messbaren Verbesserung von Prozessen. - Sicher im Umgang mit KPI-Management, Reporting und datenbasierter Entscheidungsfindung. - Hohe Eigenverantwortung und Umsetzungsstärke. - Pragmatische Lösungsfindung in dynamischen Situationen. Benefits - Flache Hierarchien mit Raum für Ideen und konstruktives Feedback. - Übernahme der Kosten für einen leistungsstarken Internetanschluss mit bis zu 50 € netto im Monat. - Digitaler Essenszuschuss von bis zu 115 € netto im Monat. - Flexible Arbeitszeiten und die Option, jederzeit innerhalb Deutschlands von zu Hause zu arbeiten. - Bis zu 25 Tage im europäischen Ausland arbeiten. - Monatlicher Rabatt von 40 € auf Mobilfunk- oder Festnetzrechnung durch unseren Partner Vodafone. - 30 Tage Urlaub im Jahr, plus Heiligabend und Silvester. - Bis zu 10 Tage unbezahlten Urlaub on top mit Xtra-Plus. - Zuschuss für Bikeleasing über EURORAD. - Unterstützung der Mitgliedschaft im Urban Sports Club und Kooperation mit awo lifebalance. - 5 % zusätzlich zum Jahresgrundgehalt für Altersvorsorge. - 3-monatige Entgeltfortzahlung im Krankheitsfall sowie Absicherung bei Invalidität und im Todesfall. Company Description Die OXG Glasfaser GmbH ist ein Gemeinschaftsunternehmen von Altice und Vodafone. Wir bauen und betreiben ein schnelles und zuverlässiges Glasfaser-Netz für ganz Deutschland. Über einen Zeitraum von sechs Jahren werden wir rund sieben Millionen Haushalte in Deutschland mit Glasfaser versorgen. Dabei investieren wir bis zu sieben Milliarden Euro in standardisierte Breitbandlösungen und den innovativen FTTH-Ausbau.