• Brindar servicio de atención al cliente preventivo • Colaborar con el equipo para resolver consultas y problemas

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required • Receive, triage, review and process Lifecycle safety operational data • Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations • Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data • Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff • Establish and maintain effective team project service operations communications • Liaise with Project Manager by proactively identifying issues and proposing solutions • Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

• Plan and execute the organization’s 10-year gala, coordinating with our event management and creative design firms to deliver a high-quality event experience for approximately 500 guests and development staff to meet our fundraising goals. • Plan and execute 12 book talk events with a minimum of 50 attendees each to specifically support curriculum placement, including outreach to academic and institutional partners. • Plan and execute three film screenings of The Alabama Solution with high-value targets in finance and policy, driving key decisions. • Plan and execute our annual staff and board retreat and three department retreats. • Plan and execute three direct actions to support the organization’s advocacy goals. • Work with the Chief Narrative Officer to develop and execute a plan, from start-to-finish, for the organization’s calendar of events. • Own end-to-end planning and execution of all Worth Rises events, including galas, retreats, book talks, film screenings, webinars, press conferences, direct actions, and other organizational events. • Develop and manage event timelines, budgets, vendor relationships, run-of-show, and participant engagement. • Liaise with and manage venues, vendors, and others in the event planning process. • Coordinate cross-functionally with other organizational teams on event promotion and logistics, including permitting, materials, and partner and press coordination. • Proactively identify and pitch new event and conference opportunities, thinking creatively about how Worth Rises can shows up across formats, audiences, and moments. • Build and maintain the organization's events infrastructure, including a database of past and prospective venues, vendors, speakers, and best practices. • Track event performance and produce post-event reports with learnings and recommendations.

• Review event sales contracts and schedule payments. • Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely. • Guide customers through the credit application process to ensure enough credit is established to cover their event. • Make post-event invoice adjustments and corrections. • Collect final payments and send out billing to customers. • Report credit, payment, and billing progress to hotels weekly via account notes. • Reconcile holding accounts to ensure payments are accurately credited toward customer accounts. • Answer customer inquiries regarding payments and billing.