Role Description We are seeking organized and customer-focused individuals to join our team as Remote Travel Coordinators. In this role, you will assist clients with planning, researching, and booking travel arrangements while providing exceptional customer service throughout the travel experience. Responsibilities - Assist clients with booking cruises, hotels, resorts, vacation packages, and other travel services - Research destinations and travel options based on client preferences and budgets - Maintain accurate client records and booking information - Communicate with clients through phone, email, and online platforms - Provide travel recommendations and itinerary support - Stay informed on supplier updates, promotions, and travel industry changes - Deliver excellent customer service before, during, and after travel Qualifications - Strong communication and customer service skills - Ability to work independently and stay organized - Basic computer and internet proficiency - Attention to detail and problem-solving skills - Professional attitude and willingness to learn - Previous travel, hospitality, sales, or customer service experience is helpful but not required Work Environment - Remote position - Flexible scheduling opportunities - Ongoing training and support provided Equal Opportunity Employer We are committed to providing equal opportunities to all qualified applicants and fostering an inclusive work environment.

• Du trittst mit den Kunden in Kontakt, findest individuelle Lösungen und sammelst strukturiertes Feedback, um zu unserer fortlaufenden Verbesserung beizutragen • Du kämpfst um jede Online-Bewertung • Du bearbeitest und überblickst Kundenbelange auf allen Channels: am Telefon, via Mail oder im Chat • Du baust sukzessive eine erstklassige Customer Journey auf: von der Bestellung an sorgst du dafür, dass unsere Kunden stets eine optimale Erfahrung mit Reboots/Venen Engel machen und trägst so unsere Marke nach außen.

Role Description This role will be part of the Time Support team at Reapra, where we focus on supporting the founders in Reapra’s portfolio through the way they use their time as a resource. Main activities are highlighted in the ‘Activities’ section below. You will be working with a team that is primarily based in the GMT+8/+9 time zone and will need to communicate with them during those working hours. The role can also be either full-time or part-time and can be conducted either hybrid or remotely. The team environment is mainly English-speaking. Some of our founders are predominantly Japanese-speaking, so it will be beneficial if you are able to communicate in Japanese. Activities - Supporting the creation of marketing materials and website content - Supporting data collection activities that we conduct to understand how founders use time in relation to their research and practice activities - Synthesising and analysing data collected from communicating with founders - Communicating with potential customers via in-person and/or online means - Translating between English and Japanese (stretch criterion) Qualifications - Reflective mindset with a desire for personal growth - Comfortable communicating in spoken and written English at a professional level - Ideally comfortable communicating in Japanese - Interest in how resource management connects to entrepreneurship and societal impact - Curiosity about the future of entrepreneurship and its connection to the next generation Requirements - Open to working with team members from different cultural and disciplinary backgrounds - Willingness to explore new things with a beginner's perspective

• Als Customer Care Agent ben jij de redder in nood voor onze klanten! • Je behandelt inkomende en uitgaande oproepen én regelt de administratie rondom servicevouchers (gebruikt voor o.a. schoonmaak, strijken, boodschappen en speciaal transport). • Telefoon op één: Bellen en gebeld worden heeft altijd jouw hoogste prioriteit! • Vragen beantwoorden: Je helpt klanten via mail en telefoon met vragen over het gebruik, de bestelling, terugbetaling en omruiling van de cheques. • Website-support: Helpen bij het registreren, inloggen of het wijzigen van persoonlijke gegevens. • Problemen oplossen: "Mijn bestelling is er niet" of "Ik heb betaald maar niets ontvangen"? Jij zoekt het uit! • Fiscale attesten: Je helpt klanten bij de aanvraag voor hun belastingaangifte. • De spilfiguur zijn: Jij bent de onmisbare schakel tussen regio's, dienstverlenende bedrijven en klanten!