• Als Customer Care Agent ben jij de redder in nood voor onze klanten! • Je behandelt inkomende en uitgaande oproepen én regelt de administratie rondom servicevouchers (gebruikt voor o.a. schoonmaak, strijken, boodschappen en speciaal transport). • Telefoon op één: Bellen en gebeld worden heeft altijd jouw hoogste prioriteit! • Vragen beantwoorden: Je helpt klanten via mail en telefoon met vragen over het gebruik, de bestelling, terugbetaling en omruiling van de cheques. • Website-support: Helpen bij het registreren, inloggen of het wijzigen van persoonlijke gegevens. • Problemen oplossen: "Mijn bestelling is er niet" of "Ik heb betaald maar niets ontvangen"? Jij zoekt het uit! • Fiscale attesten: Je helpt klanten bij de aanvraag voor hun belastingaangifte. • De spilfiguur zijn: Jij bent de onmisbare schakel tussen regio's, dienstverlenende bedrijven en klanten!

Title: Customer Service Representative (Hybrid, Evening Shift) Location: Fort Lauderdale FL US Job Description: This position is specifically for one of our two evening shifts: 12:00pm-9pm or 1:00pm-10:00pm. Please do not apply for this position if you are not available during these times. **This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. In order to maintain work from home status, it is required to maintain good performance and attendance. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: - Answer incoming calls and respond to customer’s requests - Ability to work in a fast paced environment. - Book appointments for members with a high degree of data accuracy - Maintain excellent written and verbal communication skills on a consistent basis - Identify and escalate issues to supervisors - Responsible for adapting to fast changing guidelines with customers - Informs clients by explaining procedures; answering questions; providing information - Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: - High school graduate or G.E.D. - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - Excellent oral and written communication skills - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - Ability to type at least 25 words per minute is preferred - Experience in providing exceptional customer service and maintaining established quality requirements - Must be able to pass a background check Performance Requirements (**MUST READ**): - Average Talk Time: Less than 4 minutes per call while resolving customer issues. - Call Conversion Ratio: Require a 60%+ lead to call ratio. - Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. - Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. - QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. - Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. - Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. - Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. - Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits - Opportunity to continue working from home in our post-pandemic workplace - Retention bonus at both the 6 month and 1 year mark - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - $15,000 Life Insurance (Company Paid) - 401K plan eligibility after 1 year of service w/company match of up to 4% - Paid Time Off - Earn 10 days per year after 90-day probationary period - Monthly Incentive Bonus Plan (up to $300) - Weekly/monthly gift card drawings/contests for meeting goals - Career learning and development programs - Casual dress code - Salary: $15.00/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Role Description We're currently looking for Italian-speaking Customer Support Specialists to join the Dyson Customer Support Team in Greece. This is a chance to work in collaboration with one of the world's most recognized premium technology brands while gaining valuable experience in an international environment. The best part? You'll be working remotely from anywhere in Greece. Your day-to-day responsibilities - Support Italian-speaking customers via phone, email, and chat - Answer product-related questions and provide guidance - Troubleshoot technical issues and offer practical solutions - Assist with warranty cases, repairs, and replacements - Help customers choose the right products based on their needs - Deliver a professional and friendly customer experience Qualifications - Fluent Italian and good English skills - Strong communication skills - A customer-focused and solution-oriented mindset - Comfortable using technology and learning new systems - Positive attitude and willingness to relocate to Greece - Previous customer service experience is a plus but not required Benefits - Full relocation package (flight & accommodation for 2 weeks + help with finding permanent accommodation) - Competitive salary + bonus - Two additional salaries per year - Private health insurance - Paid training - Work-from-home setup in Greece - Free Greek language lessons - International and multicultural work environment - Career development opportunities within a global organization - Employee discounts and additional benefits Company Description For many people, moving abroad is about much more than the weather. It's about gaining independence, building confidence, improving your language skills, expanding your professional network, and adding international experience to your CV. You'll work alongside colleagues from all over Europe, develop transferable skills, and gain experience supporting customers for one of the world's most innovative technology brands. Whether you're planning a gap year abroad or looking to take the next step in your career, this could be the opportunity you've been waiting for.

Title: Customer Service Representative (Work from Home/Hybrid) Location: Fort Lauderdale FL US Job Description: **This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: - Answer incoming calls and respond to customer’s requests - Ability to work in a fast paced environment. - Book appointments for members with a high degree of data accuracy - Maintain excellent written and verbal communication skills on a consistent basis - Identify and escalate issues to supervisors - Responsible for adapting to fast changing guidelines with customers - Informs clients by explaining procedures; answering questions; providing information - Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: - High school graduate or G.E.D. - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - Excellent oral and written communication skills - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - Ability to type at least 25 words per minute is preferred - Experience in providing exceptional customer service and maintaining established quality requirements - Must be able to pass a background check Performance Requirements (**MUST READ**): - Average Talk Time: Less than 4 minutes per call while resolving customer issues. - Call Conversion Ratio: Require a 60%+ lead to call ratio. - Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. - Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. - QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. - Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. - Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. - Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. - Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits - Opportunity to continue working from home in our post-pandemic workplace - Retention bonus at both the 6 month and 1 year mark - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - $15,000 Life Insurance (Company Paid) - 401K plan eligibility after 1 year of service w/company match of up to 4% - Paid Time Off - Earn 10 days per year after 90-day probationary period - Monthly Incentive Bonus Plan (up to $300) - Weekly/monthly gift card drawings/contests for meeting goals - Career learning and development programs - Casual dress code - Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.