• Performing troubleshooting and analysis, including log file investigation • Acting as a technical focal point in relationships to fellow IT Professionals • Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works • Documenting of all customer interactions accurately and within SLA in our CRM tool

Role Description - Flight Control Laws (CLaws) development experience for FBW aircraft - Strong expertise in aircraft flight dynamics, aerodynamics, and handling qualities - Proficiency in MATLAB/Simulink and C++ programming - Experience with control systems design (Classical, Modern, SISO/MIMO) and V&V activities - Knowledge of DO-178B, SAE ARP4754, and aerospace software certification standards What are your contributions to the team? - Develop and improve both new and existing CLaws design as well as the corresponding assessment tools using Matlab and C++ programming - Support CLaws, autopilot, and navigation design development for R&D projects - Develop CLaws and systems requirements - Perform CLaws requirements validation and verification (V&V) for any Claws updates and/or new Claws designs - Verify and deliver the CLaws in accordance with the DO‑178B standard and SAE ARP 4754 - Design and develop pilot in the loop CLaws based on handling quality requirements, flight and structural envelope protection requirements, performance requirements, test pilot assessments and aircraft level requirements - Evaluate CLaws and FBW system failures, system stability and performance with analytical methods, desktop simulations, pilot in the loop simulator tests and flight test data - Support integration of CLAWS into various test rigs and supplier hardware (i.e. integrate into PFCC for Collins, Thales, NRC, CMC, etc) Qualifications - You hold a bachelor’s or master’s degree in Aerospace Engineering, PhD degree is preferred in Aerospace Engineering - You must have a minimum of 10 years of pertinent experience in the development of Flight Control Laws for FBW (Fly‑By‑Wire) aircraft - You must be versed in aircraft flight dynamics with an in depth understanding of aerodynamics - You must be versed in "classical" and “modern” control systems design techniques for SISO and MIMO systems and be familiar with advanced control laws techniques and methods - You must have good understanding of control law evaluation techniques, linear and non‑linear and testing procedures - You must have a good understanding of aircraft stability, handling qualities, and control with a pilot‑in‑the‑loop - You should have a good understanding of DO‑178B standards, system requirements verification and validation methods and certification of complex software - You must be proficient in using Matlab and Simulink as a simulation, aircraft/system modeling and control law development tool - You should possess a good understanding of state estimation or Kalman filtering - You should be proficient in programming Matlab scripts and C++ programming - You must be fluent in written and spoken French and English - You must be a team player with an innovative spirit, motivated and be able to work independently

Role Description We are a remote-first healthcare and technology company, seeking an experienced engineer to join our team. As a key member of our Platform Engineering team, you will play a role in designing, building, and maintaining the systems and infrastructure necessary to support Omada’s mission. The Platform Engineering team is responsible for both the operational integrity of our infrastructure, as well as DevOps processes which help other engineers get more done with less pain. Your Impact - Become a key part of the development and operation of Omada’s digital health program Architecture & Infrastructure. - Build and scale our platform one piece at a time, supporting our delivery of a personalized experience to program members. - Empower health coaches to deliver effective interventions. - Work closely (including pair programming) with the rest of the Platform team, collaborating frequently with internal customers from our product engineering teams, InfoSec, IT, and beyond. - Build cross-functional relationships with software engineers, data engineers, and technical program managers to understand their needs and deliver solutions. - Manage highly available services in our EKS clusters and on standalone EC2 hosts, with a modern approach to designing for resiliency and cross-regional redundancy. - Work with engineers to design and improve developer tooling and capability, supporting use cases like secrets management, automations, cloud environments, and access management. - Mentor and guide the professional and technical development of team members. - Maintain and enhance our self-hosted Gitlab-based VCS and CI/CD infrastructure. Qualifications - 5+ years of working experience designing and building diverse AWS cloud architectures. - Experience building and operating a Kubernetes cluster. - Experience with Terraform and Ansible. - Experience working with Datadog application performance monitoring, custom metrics, and logs. - Experience managing, configuring, and troubleshooting persistent virtual Linux hosts and volumes. - Experience building, deploying, and orchestrating Docker images and containers. - Great communication skills – both written and verbal. Skilled at writing documentation for others. - Readiness to run towards fires as part of an on-call rotation. Bonus Points For - Experience managing self-hosted Gitlab. - Experience working with PostgreSQL. - Experience writing Golang. - Experience working in the healthcare industry. Benefits - Competitive salary with generous annual cash bonus. - Equity grants. - Remote first work from home culture. - Flexible Time Off to help you rest, recharge, and connect with loved ones. - Generous parental leave. - Health, dental, and vision insurance (and above market employer contributions). - 401k retirement savings plan. - Lifestyle Spending Account (LSA). - Mental Health Support Solutions. - ...and more!

• Own incoming issues from first contact through to resolution — restoring service quickly and professionally. • Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed. • Track, prioritise, and update tickets so nothing gets lost and users stay informed. • Spot patterns, contribute to knowledge articles, and help reduce repeat issues. • Work with engineers and specialists to resolve more complex issues and learn from them. • Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.