• Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption • Serve as the primary point of contact for partners, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams. • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Execute Business Reviews • Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor • Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions. • Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact. • Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio. • Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

Role Description The SBA Relationship Liaison is responsible for supporting a team of assigned SBA Lenders to manage customer experience and expectations. The role is responsible for ensuring that the team can effectively manage customer implementations, problem resolution, and customer service. Qualifications - Bachelor's degree in relevant field or equivalent work experience. - 5+ years’ experience with portfolios approximately $100M or greater. - Previous and successful experience in a Banking environment; branch, sales, or customer-facing roles. - Knowledge of banking terminology and products specifically related to SBA. - Prior experience with core banking systems, Fiserv and Abrigo preferred. Requirements - Problem-solving skills and the ability to identify, research, and resolve issues that arise with customers. - Strong written and oral communication skills. - Strong organizational skills with the ability to set priorities in a multi-task environment and meet deadlines. - Demonstrated proficiency with Microsoft Office. Benefits - Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more. - Company Contributions to your 401k - Regardless of your contribution. - Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! - Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities.

Role Description We are looking for an organised and detail‑focused Publications Lead to oversee the smooth running of Alpha UK’s Alpha Shop and related publishing operations. Working closely with our eCommerce supplier and key internal stakeholders, you will manage stock, sales reporting, supplier relationships and pop‑up shops at Alpha events across the UK. This role plays a vital part in ensuring churches are resourced well and that our publishing and retail operations run efficiently and accurately. Applications for this role will close on Sunday 5th July. This is a part-time 21 hours a week role. - Manage relationships with key suppliers (including Yeomans and Kingsway CLC Trust), ensuring high‑quality service delivery and clear communication. - Act as the main UK point of contact with the Alpha Global Publishing Team, coordinating print, publications and language editions of core Alpha resources. - Oversee stock management, including reviewing reports, forecasting demand, ordering new stock and managing deliveries. - Track, analyse and report on sales data across multiple channels, providing insights to inform marketing, communications and product decisions. - Coordinate monthly sales reporting, finance audits and annual stock takes, ensuring accurate and timely data for HTB Group Finance and Global Publishing teams. - Project manage pop‑up shops at Alpha events (e.g. Leadership Conference, This is Alpha, Alpha Series launches), including stock preparation, logistics, sales reporting and returns. - Ensure product listings, descriptions and images are accurate and up to date across the Alpha Shop and partner platforms. - Process invoices and internal orders, liaising closely with finance, publishers and internal teams. - Support customer services with product and stock enquiries. - Represent Alpha UK at relevant publishing and retail industry events and meetings. Qualifications - Knowledge of Alpha with a passion for our values - Proven ability to manage complex administration efficiently - Good written and verbal communication skills - Strong skills in managing data and presenting data on MS Excel - An ability to manage multiple projects simultaneously and to meet deadlines. Benefits - 25 days annual leave (plus public holidays), which increases with length of service - Pension scheme contributions - Employee Assistance Programme for confidential support - Medicash plan - Enhanced maternity, paternity, adoption, and shared parental leave - Access to training and development resources to help you grow in your role

Role Description As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with clients who have self‑funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you’ll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients. Beyond retention and engagement, you’ll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on. What YOU will do: - Represent Client Success by participating in finalist meetings and implementation. - Own preparation, delivery, and execution of renewal strategy. - Build strong relationships with key stakeholders and demonstrate HMA value. - Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints. - Regularly update CRM to communicate client and broker activities across the organization. - Bring new insights from industry events, client and broker meetings, and competitor information to supplement client success strategy. - Serve as a subject matter expert for client success functions by participating in projects as needed. Qualifications - BA degree in healthcare related field, communications, business administration preferred. - WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire. May be completed within first 90 days upon hire. - 1-2 years’ experience in the health insurance industry. - 1-2 years working directly with clients/brokers. - 2 years of account management experience. - Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans, and Stop Loss. - Strong written and verbal communication skills. - Professional presence and appearance. - Ability to engage in community/networking opportunities outside of normal business hours. Requirements - The base salary range for this position in the greater Seattle area is $90,000-$100,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. - Performance-based incentive bonus(es) is available. Benefits - Seventeen (IC) days paid time off (individual contributors). - Eleven paid holidays. - Two paid personal and one paid volunteer day. - Company-subsidized medical, dental, vision, and prescription insurance. - Company-paid disability, life, and AD&D insurances. - Voluntary insurances. - HSA and FSA pre-tax programs. - 401(k)-retirement plan with company match. - Annual $500 wellness incentive and a $600 wellness reimbursement. - Remote work and continuing education reimbursements. - Discount program. - Parental leave. - Up to $1,000 annual charitable giving match.