Your certified Salesforce Partner
Implementation Consultant
Location
Massachusetts
Posted
8 days ago
Salary
0
Seniority
Junior
Job Description
Implementation Consultant
ListEngage
• The Implementation Consultant partners with clients to successfully deploy and adopt Salesforce solutions that support their business goals. • This role works closely with clients and internal project teams to configure solutions, gather requirements, perform testing, deliver training, and support go-live activities. • Participate in Salesforce implementation projects of varying size and complexity. • Support the gathering and documentation of business requirements through discovery sessions and client meetings. • Configure Salesforce solutions based on documented business requirements and best practices. • Assist with data migration, validation, and system testing activities. • Execute and document functional testing and support user acceptance testing (UAT). • Create and maintain project documentation, training materials, and user guides. • Deliver client demonstrations and end-user training sessions. • Assist clients during application launch and go-live activities. • Provide post-implementation support and issue resolution prior to transition to ongoing support teams. • Identify opportunities for process improvement and recommend solutions to clients and project teams. • Build positive and professional relationships with client stakeholders. • Communicate project updates, progress, and action items both internally and externally in a timely manner. • Respond to client inquiries and requests with a high level of customer service. • Participate in client workshops, meetings, demonstrations, and training sessions. • Escalate project risks, issues, and blockers appropriately. • Collaborate with architects, developers, project managers, and fellow consultants to deliver successful projects. • Participate in project planning, status meetings, and internal team discussions. • Contribute to project documentation and knowledge-sharing efforts. • Support internal initiatives focused on improving delivery processes and best practices. • Maintain accurate project-related documentation and time tracking. • Provide timely and accurate project status updates. • Escalate project concerns, risks, and resource needs as appropriate. • Meet utilization, quality, and professional development expectations. • Pursue ongoing learning and Salesforce certification goals. • Demonstrate company values and contribute positively to team culture.
Job Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 1–3 years of experience in Salesforce administration, implementation, consulting, business systems, or a related technical role
- Experience working directly with customers or internal stakeholders
- Experience with Salesforce Sales and Service Cloud, Marketing Cloud, or other Salesforce Cloud preferred
- Exposure to software implementation projects or business process improvement initiatives preferred
- Salesforce certifications a plus or the ability to obtain Salesforce Certifications within six months of hire
Benefits
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
- Currently 100% remote work arrangements
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