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Unifyr

Growth happens in good company. Support your partner channel with Unifyr. Formerly Zift Solutions.

Implementation Consultant

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 51-200Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

5 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishSalesforce

Job Description

Implementation Consultant

Unifyr

• Own Customer implementations from the Sales handoff through to Support handover • Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer • Manage internal resources in alignment with the project budget • Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr • Lead customer workshops, prepare requirements and user documentation for project delivery • Unifyr platform configuration. Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch. • Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams • Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements • Quality assure that the delivered solution meets specification • Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success • Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery • Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management • Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level

Job Requirements

  • Bachelor’s degree in business or a related field or equivalent work experience
  • 2+ years’ experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software projects for clients
  • Highly skilled and experienced business analyst
  • Specific background in channel management, CRM/PRM solutions, marketing automation or other business applications is preferred
  • Technical capability and experience in technical implementations such as Salesforce integration (SFDC)
  • Highly skilled at interfacing with all levels of an organization and direct customer/client management experience.
  • Excellent communication skills: written, spoken, telephone and presentations
  • Proven ability to deliver highly accurate written documentation
  • Self-motivated and capable of prioritizing and delivering tasks independently
  • Proven ability to process and apply new information quickly
  • Commitment to achieving the highest standards of project delivery
  • Ability to set and manage priorities judiciously
  • Strong attention to detail
  • Effective project management and analytical skills
  • Able to establish, develop and maintain positive, long-term working relationships with team members and clients
  • A result driven, proactive, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skills
  • Ability to focus on assigned tasks until completion
  • Willingness and skills to work for short periods on customer site anywhere in the world if needed

Benefits

  • N
  • 0-1% Travel Required
  • Work Conditions: Ability to work on a computer for extended periods of time, sitting, standing, walking, hearing, talking, typing, and working with electronic files. Ability to see information in print or electronically. Must be able to attend in-person and virtual meetings. On-call availability and periodic working outside of normal business hours
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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