Role Description The Program Manager (PM) under the direction of the Associate Director, is responsible for the oversight, operations, and direct management of Pharmaceutical Patient Support Programs. The Patient Support Program Manager assumes overall responsibility for financial and operational requirements relating to their program/s, implementation of contractual agreements, and metrics on specific drug therapy and/or other related projects. Duties and Responsibilities - Patient Support Program Management: - Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained. - Maintains a patient centric approach to all decisions and activities related to their assigned Patient Support Program. - Maintains team training matrix, HR files and other required documentation for audit up to date. - Works closely with internal and external stakeholders to ensure ongoing alignment and operations are meeting program requirements. - Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team. - Takes a quality improvement approach when reviewing operations and delivering patient care. - Always maintains confidentiality of pharmaceutical partner and corporate information. - Develops business cases that deliver prompt, cost effective, creative solutions to the pharmaceutical partner and Bayshore. - Utilizes data modeling and analytical techniques to identify efficiencies and areas of opportunity and improvement. - Responsible for understanding, implementing, and monitoring all data reporting assigned to the program and submitted to internal and external stakeholders for review. - Responsible for data integrity and accurate data collection by program staff. - Uses exceptional negotiation and customer service skills to cultivate long term partnerships in an ethical, transparent manner. - Prepares and presents Quarterly Business Reviews (as contractually required) to both internal and external stakeholders. - Supports the procurement, implementation, launch and development of revenue generating programs. - Serves as primary point of contact for internal and external partners, to address and resolve any program specific inquiries. - Is financially responsible for the program P&L and works with senior management and finance to ensure the program is in a positive financial position. - Consistently and proactively stays abreast of industry changes and shares strategic market insight with pharmaceutical partners. - Demonstrates strong presentation skills and has public speaking ability to present complex data to customer groups during quarterly business meetings and for all ad hoc requests. - Completes other tasks as requested. - Operations: - Develops and maintains specific program protocols, supporting documents, policies and procedures, including but not limited to scripting, SOP’s, Work Instructions and process flows in collaboration with pharmaceutical partner(s) if applicable. - Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR). - Has a solid understanding of accounts payable and accounts receivable methodology. - In conjunction with the Pharmacovigilance Department, assures collection, processing and reporting of Adverse Events within contractual KPI’s and pharmacovigilance requirements. - Has strong project management skills and the ability to manage day to day operations, while assuming responsibility for several projects simultaneously. - Must be able to identify and report AE’s to Health Canada, Med Info and enter into source system and third party systems. - Assists in the development and/or revision of policies and procedures. - Performs and supports regular program audits and quality assurance reviews to ensure KPI’s and pharmaceutical partner expectations are met, including call and chart audits as required. - Completes other tasks as requested. - Human Resources: - Liaises with HR and Senior Management to coordinate recruitment, orientation, coaching, workload planning, and retention initiatives. - Directly manages program specific employees to ensure the delivery of high-quality care and adherence to program, government, company and ISO 9001-2000 standards. - Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify HR of any Health & Safety risks or concerns. - Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident. - Leads or assists with the implementation of Modified Work Programs for employees. - Develops and delivers employee training: including but not limited to clinical and reimbursement programs. - Completes other tasks as requested. Qualifications - Business graduate discipline in any field (College diploma, Undergraduate, Graduate), OR graduate of a Registered Nursing Program or Registered/Licensed Practical nursing program holding current registration from a provincial licensing body in Canada. - At least three (3) years of management of Patient Support Program experience or recent management experience in the healthcare or pharmaceutical industry. - Demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting education initiatives. - Demonstrates time management skills, as well as an ability to evaluate urgent situations and make appropriate business decisions. - Exemplary verbal and written communication abilities, facilitating effective interactions across diverse audiences. - Demonstrated willingness to travel as per business requirements. - Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements). - Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices. - Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. - Established high speed internet access from home office.

Role Description As our Talent, Learning and Capabilities Program Manager, you will be responsible for the design, implementation, and evaluation of learning and leadership development strategies, initiatives, and programs, to build leadership capability within the organization. Every day, you will be instrumental in cultivating a robust pipeline of leaders and fostering a culture of continuous learning and growth. This involves meticulous program development, active stakeholder engagement, and data-driven evaluation to ensure that all initiatives effectively enhance leadership capabilities and align with strategic organizational objectives. - Strategically design, implement, and evaluate comprehensive learning and leadership development strategies, initiatives, and programs. - Demonstrate exceptional leadership in fostering a culture of continuous growth. - Meticulously assess program effectiveness. - Collaborate with key stakeholders to align all talent development efforts with critical organizational goals. Program Design and Development: - Assess and identify learning and development needs and solutions for specific executive or leadership roles. - Design leadership development programs. - Develop program curriculum, content, tools, and processes to build leadership capability in alignment with organizational business objectives. - Research and recommend leadership development best practices, instructional resources, and technologies to support teaching and learning. Program Delivery and Evaluation: - Deliver best in class learning and leadership development experiences aligned with best practices to drive successful learning experiences. Qualifications - Bachelor's degree required. - 3-5 years of experience in relevant work. Requirements - Master's of Arts or Master's Preferred in Education, Leadership Development, OD Development, IOPsych, or similar.

Role Description Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes a difference? Pursue your passion. Join PMI. You will function as an internal consultant and program strategist, partnering with: - Product teams - Marketing and communications teams - Learning organizations - Certification teams - Legal advisors - Procurement leaders Your goal will be to build the skills, processes, and infrastructure needed to make PMI’s digital products and services consistently accessible to all members and customers globally. This includes: - Combining technical accessibility expertise with change management, stakeholder engagement, training, and program coordination. - Defining and advancing PMI’s accessibility practices at an enterprise level. - Leading major cross-functional programs. - Owning vendor and partner ecosystems. - Establishing quality standards and compliance frameworks. - Partnering with executive leadership to integrate accessibility into product, technology, and learning roadmaps. Qualifications - Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Technology, or a related field. - 7–10+ years of experience in digital accessibility strategy, inclusive design, or program leadership. - Proven experience leading enterprise-level accessibility programs and influencing organizational change. - Deep knowledge of global accessibility regulations and legal frameworks. - Certifications: IAAP CPACC required; IAAP CPWA required or in active pursuit. - Experience with accessibility across exam delivery platforms, accommodation workflows, eLearning content authoring, software products, and member-facing digital services is strongly preferred. - Expert-level knowledge of WCAG 2.2 AA, Section 508, EN 301 549, ADA, and the EU Accessibility Act. - Advanced experience with all major assistive technologies across desktop, mobile, and emerging platforms. - Strong program and project management capabilities with a track record of delivering at scale. - Executive-level communication and strategic planning skills. - Expertise in accessibility audit methodologies, VPAT/ACR production, and remediation prioritization. - Leadership and cross-functional influence skills across design, engineering, product, and legal stakeholders. - Expert problem-solving and risk assessment abilities in high-stakes compliance environments. Benefits - An excellent total package, with compensation and benefits based upon your geographic location. - Skill development opportunities, to help you grow now and into the future. - Access to a global network, to enrich your professional experience. - Flexible options to help balance work time and your time. - Award and bonus opportunities. Company Description Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

• Manages end-to-end programs of moderate to high complexity, spanning multiple teams and functions. • Develops detailed plans, optimizes workflows, and ensures deliverables align with strategic objectives. • Proactively identifies, analyzes, and manages program risks, issues, and dependencies, demonstrating good judgment in developing and deploying mitigation strategies. • Drives consensus and influences without direct authority among cross-functional stakeholders to achieve program objectives. • Facilitates effective communication between technical and non-technical teams, providing clear program status and communicating challenges to stakeholders. • Tracks and measures project outcomes, identifying opportunities for continuous improvement and process optimization. • Removes impediments to enable engineering development and holds team members accountable for deliverables. • Proactively follow up with team members to ensure on-time delivery of their committed outputs.