Role Description Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems. Maintains a high level of quality customer service. Maintains a current knowledge of products and services, develops processes or tools which improve the level of service provided and takes actions that ensure an efficient and professional customer service operation in dealing with both telephone and written communications with customers. Coaches all contact center personnel within site location and works with leadership and other managers to provide leadership and direction by communicating and carrying out departmental goals and vision. Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications. Participates in the development and enhancement of equipment and training procedures and programs which support products and services. Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity. Implements and monitors tracking and performance monitoring mechanisms. Manages the operations activities for the assigned functional area(s)/region(s) by planning and scheduling departmental activities, ensuring assigned operations area is adequately staffed and volume of work produced meets product/service standards and exceeds quality standards. - Schedule: 10:30am to 7:30pm EST, with rotating weekends (every 4) - Lead for TRACK Team – Wires/MSC/Retention Edward Jones, Payroll service. Rotating weekends, every 4 weeks and holidays. Qualifications - Bachelor's degree, or equivalent work experience - Three to five years of relevant experience Requirements - Strong customer service and problem-solving skills - Advanced knowledge of operational functions, systems, policies and procedures of assigned area - Basic understanding and practical application of applicable laws and regulations - Effective leadership skills - Strong verbal and written communication skills - Working knowledge of computer applications used in area Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Role Description EMKS seeks a Project Manager for the Department of Veterans Affairs (VA) Healthcare Identity Management (HC IdM) Support contract. This individual will be responsible for managing and resolving potential duplicate records, identity trait data anomalies, and change/verification requests within the VA Master Patient Index (MPI) system. This role requires meticulous attention to detail, excellent data management skills, and the ability to respond promptly to inquiries using various communication platforms. The Project Manager will also be responsible for compiling and submitting detailed metrics reports and maintaining a comprehensive training plan for contractor staff. - Perform analytical tasks designed to collect and analyze information. - Support the development of briefings, presentations, training, and reports. - Possess experience in specialty areas as required by the contract. - Work independently and manage the work effort of other team members. - Contribute to workload execution while managing multiple aspects of the contract, including customer engagement and corporate responsibility. Qualifications - At least a 2-year degree in a healthcare-related field, with a Registered Health Information Administrator (RHIA) degree preferred. - Minimum 5 years related experience in Identity Management and/or Data Management. - Project management experience on projects with 25+ personnel and minimum annual value of $2.5M. - PMP certification or PMP candidate highly preferred. - Preferred VA contract management or lead experience. Requirements - Tier 2 clearance is needed, which requires a Background Investigation. - Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Company Description Founded in 2015, EM Key Solutions, Inc. (EMKS) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) offering a broad range of services to support Federal Government enterprises in meeting their mission requirements and business demands. - Relationships are key to EMKS! - We adopt a customer-centric approach and proven management processes for every project we undertake. - Through sound leadership and management principles, EMKS focuses on offering its clients the solutions they need to be successful at the most competitive rates throughout the project management lifecycle.

Role Description Blue Origin seeks a program manager to lead development of the advanced mixed-signal/DSP ASIC, including Digital Beamforming (DBF). These high-performance SoCs play a critical role at the core of TeraWave's satellite communication system. This role spans architecture definition through tapeout, bring-up, and production. The candidate will coordinate across design, verification, physical implementation, IP integration, validation, and production teams to deliver SoCs managing multiple signal chains from bits to antennas including SERDES, and high-speed ADC/DAC interfaces within aggressive power and schedule targets. - Drive end-to-end MS/DSP SoC development from architecture freeze through production, including IP selection, design services management, and foundry engagement. - Build and maintain integrated schedules across internal and external covering architecture definition, IP procurement, RTL design, verification, physical implementation, and tapeout. - Coordinate resolution of critical open architecture trades on the overall signal chain including hybrid vs. full digital beamforming, SERDES, IF sampling strategy, ADC/DAC analog interface configuration, and element count. - Track and mitigate technical risks related to power budget, IP maturity (non-silicon-proven DAC), NDA/legal pipelines, and IT/CAD infrastructure readiness. - Align overall DSP requirements including digital beamforming specifications and analog/digital interface definitions between FEIC, Modem, and system-level teams to ensure coherent operation across the full phased-array signal chain. - Manage design services partners and IP vendors including SOW execution, milestone reviews, and technical accountability. - Monitor critical path milestones through tapeout and first silicon bring-up, maintaining schedule confidence through proactive risk management. - Support power, area, and cost optimization trades in collaboration with design and systems engineering teams. - Oversee the post-silicon development phases including bring-up, bench-validation, characterization, qualification, and production ramp. Qualifications - Bachelor's degree in Electrical or Computer Engineering. - 10+ years in technical program management or semiconductor development, with direct mixed-signal/DSP ASIC/SoC ownership. - 5+ years leading complex digital SoC programs from architecture definition through tapeout on advanced process nodes (7 nm or below). - Experience managing external design services vendors and IP licensing agreements across multi-party programs. - Demonstrated expertise in program planning, critical-path scheduling, and technical risk management for multi-disciplinary ASIC programs. Requirements - Advanced degree in Electrical Engineering, Computer Engineering, or a related field. - Hands-on experience with high-speed SERDES integration or high-sample-rate ADC/DAC interfaces. - Proficiency with digital beamforming architectures and signal-processing pipeline design for phased-array antenna systems. - Experience in satellite, aerospace, or space-grade ASIC programs requiring radiation/reliability features. - Knowledge of advanced-node design flows and engagement models with approved design services providers. Benefits - Medical, dental, vision, basic and supplemental life insurance. - Paid parental leave. - Short and long-term disability. - 401(k) with a company match of up to 5%. - Education Support Program. - Stock Options for all regular employees (working at least 20 hours/week). - Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. - Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results.

Role Description At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. - Lead the planning and execution of large-scale CRM programs and strategic Salesforce initiatives, defining scope, goals, and deliverables in partnership with senior leadership and business collaborators. - Take full responsibility for program outcomes spanning Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and associated CRM ecosystem technologies. - Drive enterprise CRM transformation programs, including platform modernization, process optimization, customer experience improvements, AI-enabled capabilities, and integration initiatives. - Serve as the primary point of contact for executive sponsors and steering committees, providing clear communication on program status, risks, dependencies, financials, and strategic recommendations. - Establish and govern CRM program operating models, and delivery frameworks to ensure consistency, scalability, and alignment across teams. - Lead cross-functional teams consisting of Product, Technology, Sales, Marketing, Customer Success, Data, Operations, and external partners to successfully deliver complex initiatives. - Advance identification and mitigation of program-level risks, dependencies, and impediments while proactively resolving issues across multiple workstreams. - Collaborate with enterprise architecture, engineering, and business groups to establish CRM roadmaps and guarantee alignment with wider technology and business strategies. - Manage vendor relationships, including evaluation, selection, contract negotiations, performance management, and delivery oversight. - Develop and manage program budgets, forecasts, arguments, and financial reporting, ensuring effective investment management and realization of business value. - Drive governance of CRM platforms, including release management, change management, adoption strategies, compliance requirements, and operational excellence. - Champion customer engagement capabilities powered by intelligent systems, workflow automation, analytics, and data-driven decision making across the CRM ecosystem. - Foster collaboration among global and distributed teams while ensuring effective communication, transparency, and collaborator alignment. Qualifications - 8 or more years spent directing enterprise program efforts related to significant technology and business transformation endeavors. - 5+ years of experience leading Salesforce and CRM programs within complex enterprise environments. - Demonstrated experience managing Salesforce implementations, improvements, integrations, migrations, and platform governance initiatives. - Solid knowledge of the Salesforce ecosystem features including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud, and related partner technologies. - Proven ability to establish governance models, Centers of Excellence, operating frameworks, and scalable delivery processes. - Experience managing multimillion-dollar portfolios, budgets, arguments, vendor contracts, and financial planning activities. - Proficiency in Agile, Waterfall, and hybrid delivery methods with the capability to adjust approaches according to program complexity and organizational needs. - Outstanding communication, executive presentation, and collaborator management skills with the ability to translate complex technical concepts into actionable business outcomes. - Demonstrated success leading cross-functional teams and influencing senior leaders across business and technology organizations. - Experience with CRM analytics, customer engagement platforms, AI-enabled workflows, customer data platforms (CDPs), and digital transformation initiatives. - Proficiency with Jira, Confluence, Aha!, Planview, Smartsheet, or similar program governance and reporting tools. Company Description Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.