Role Description In this role, you will be responsible for administering key aspects of group insurance policy maintenance for plan members in accordance with policy contracts. This includes managing updates such as additions, terminations, and changes to member information, ensuring accuracy and compliance throughout the process. What you’ll do: - Provide excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email. - Provide phone support to plan members who need assistance with online benefit selections. - Updating/validating plan member and plan sponsor information (including accurate flex dollar calculations, adding/changing plan members’ information), contact information for plan sponsors, validating results from electronic member load files from Third Party Administrators. - Administering pay direct drug cards including problem solving utilizing provider’s software (Telus). - Updating banking information (EFT/Plan Members, PAD/Group Policies), in accordance with external vendors’ guidelines (financial institution). - Terminating and reinstating plan members, to ensure that only eligible claims are paid, including the collection of any resulting overpayments. - Requesting medical evidence of insurability. - Provide support to medical underwriting by assessing member eligibility, including request medical evidence of insurability when necessary. - Beneficiary changes in accordance with legal parameters. - Interpret regularly produced system reports and complete unfinished processes or take corrective action where required. - Facilitate the administration of a new group policy regarding loading plan member details. - Adhere to turnaround standards, meeting acceptable quality rates and transactional goals. - Assist in the completion of policy renewals, which include auditing the renewal rate confirmation and flex dollars for accuracy. - Prepare customized material and calculate flex dollar amounts based on the flex plan options that will be available for each. - Miscellaneous admin support as needed. Qualifications - Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing. - Excellent analytical and creative problem-solving abilities, utilizing research skills. - Strong organizational skills and multi-tasking abilities and prioritization skills. - Comprehensive understanding of group insurance and the ability to learn new processes. - Accuracy and attention to detail are essential. - PC skills – working knowledge of MS Office applications (specifically Excel) with confidence. - Ability to interpret and apply contract provisions and administrative guidelines. - Ability to handle high volume of work within a fast-paced environment. - Ability to work in a team environment. - Aptitude for service. - 2+ years of Group Insurance experience is an asset. Benefits - Career Growth: Regular learning sessions and development opportunities. - Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching. - Time Away: Competitive vacation plus one paid volunteer day each year. - Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach. Company Description At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Role Description Are you highly organised, detail-driven, and passionate about making a positive impact in children's lives? Join our dedicated Virtual School team, where every day you help improve the educational outcomes of children in care across Buckinghamshire and beyond. As a Virtual School Administrator , you'll play a vital role in supporting a joint-agency team committed to championing the achievement, progress and wellbeing of children looked after. This is an exciting opportunity to contribute to meaningful change while developing your professional skills in a supportive, values-led environment. This is a permanent, part-time role working 15 hours per week, term time only. The salary advertised will be pro-rated. As a Virtual School Administrator, you will be at the heart of a busy, joint-agency team. You'll provide essential administrative and clerical support, helping the service run efficiently and ensuring colleagues have what they need to deliver high-quality outcomes for children. Your work will involve: - Maintaining office systems and procedures in line with Council policies. - Managing telephone enquiries in a helpful and informed manner. - Arranging meetings, including producing clear and accurate minutes. - Taking on day-to-day administrative tasks. - Assisting the Office Manager with administrative tasks linked with the Virtual School training offer. This is a collaborative environment where you'll interact with a wide range of professionals both inside and outside the Council. Our organisational values—being Proud , Ambitious , Collaborative , and Trustworthy —sit at the core of how we work, and you'll be encouraged to reflect these in everything you do. Qualifications - Level 2 qualifications in Maths and English. - A full driving licence with access to a vehicle. Requirements - Experience in a school role or similar administrative setting. - Confidence using Microsoft Office applications. - Strong written and verbal skills. - Ability to manage competing priorities with ease. - Professionalism and discretion when handling confidential and sensitive information. - Comfortable working with established processes and systems. - Confidence engaging with stakeholders from across the education and care sectors. Benefits - A fair and inclusive culture. - The chance to really make a difference to those around you. - Health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders, and mindfulness workshops. - A unified voice through our Employee Representative Group. - Ongoing support, and the opportunity to develop and progress in your career. - Opportunities to take part in fun activities such as fundraising and social events. - Discounts on various cafés, restaurants, shops, and auto enrolment onto our generous Pension Scheme. - Discounted gym memberships and travel discounts with Arriva.

• Handling complex incident tickets in the Application and Infrastructure areas, with a focus on Microsoft environments and various healthcare applications • Restoring folders, expanding resources of virtual systems, and supporting standard and customer applications in a Windows Server, terminal server, and Citrix environment • Coordinating schedules with customers and service providers for customer application updates, and installing and distributing updates via images • Independently researching all necessary information through direct telephone contact with our customers, providing service-oriented communication and regular status updates • Documentation, targeted knowledge transfer, and effective internal communication to ensure smooth and efficient support

Role Description The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. We are seeking a Claims Admin to support our Large Loss unit. In this role, you will handle a variety of administrative tasks, including: - Ordering police reports - Submitting claims to other carriers - Completing social media and trace report requests - Processing invoices Strong data entry skills are essential, as the position also involves ensuring the timely and efficient download of large file share documents. The ideal candidate will have either prior claim and EPIC experience or an administrative background. If you are self-motivating and comfortable working in a detailed oriented environment, we encourage you to apply! Qualifications - Prior claim and EPIC experience or an administrative background - Self-motivated - Comfortable in a detail-oriented environment Requirements - Assists adjusters with more complex claim handling - Analyzes documentation and settles basic, straightforward, and routine claims quickly and efficiently - Participates in or assists in training new or less experienced employees - Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties - Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information - Receives, screens and routes incoming calls and other correspondence - May investigate prior losses and other information on file and orders reports as needed - Retrieves or sends supporting documentation to vendors or others as directed - Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.) - Performs clerical duties, including data entry, filing documents, email, and calendar management - Makes and maintains a connection with the customer by understanding and meeting their needs Benefits - Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse - Monthly connectivity reimbursement for employees eligible to work from home - Dedicated, private workspace free from distractions required for remote work - Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload