Equitable is a financial services company that is on a mission “to help clients secure their financial well-being.” As an employer, the company aims to fost
Group Administration Specialist
Location
Canada
Posted
4 days ago
Salary
C$47K - C$71K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Group Administration Specialist
Equitable
Role Description In this role, you will be responsible for administering key aspects of group insurance policy maintenance for plan members in accordance with policy contracts. This includes managing updates such as additions, terminations, and changes to member information, ensuring accuracy and compliance throughout the process. What you’ll do: - Provide excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email. - Provide phone support to plan members who need assistance with online benefit selections. - Updating/validating plan member and plan sponsor information (including accurate flex dollar calculations, adding/changing plan members’ information), contact information for plan sponsors, validating results from electronic member load files from Third Party Administrators. - Administering pay direct drug cards including problem solving utilizing provider’s software (Telus). - Updating banking information (EFT/Plan Members, PAD/Group Policies), in accordance with external vendors’ guidelines (financial institution). - Terminating and reinstating plan members, to ensure that only eligible claims are paid, including the collection of any resulting overpayments. - Requesting medical evidence of insurability. - Provide support to medical underwriting by assessing member eligibility, including request medical evidence of insurability when necessary. - Beneficiary changes in accordance with legal parameters. - Interpret regularly produced system reports and complete unfinished processes or take corrective action where required. - Facilitate the administration of a new group policy regarding loading plan member details. - Adhere to turnaround standards, meeting acceptable quality rates and transactional goals. - Assist in the completion of policy renewals, which include auditing the renewal rate confirmation and flex dollars for accuracy. - Prepare customized material and calculate flex dollar amounts based on the flex plan options that will be available for each. - Miscellaneous admin support as needed. Qualifications - Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing. - Excellent analytical and creative problem-solving abilities, utilizing research skills. - Strong organizational skills and multi-tasking abilities and prioritization skills. - Comprehensive understanding of group insurance and the ability to learn new processes. - Accuracy and attention to detail are essential. - PC skills – working knowledge of MS Office applications (specifically Excel) with confidence. - Ability to interpret and apply contract provisions and administrative guidelines. - Ability to handle high volume of work within a fast-paced environment. - Ability to work in a team environment. - Aptitude for service. - 2+ years of Group Insurance experience is an asset. Benefits - Career Growth: Regular learning sessions and development opportunities. - Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching. - Time Away: Competitive vacation plus one paid volunteer day each year. - Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach. Company Description At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
Related Guides
Related Categories
Related Job Pages
More Administration Jobs
• Provide cradle to grave contract and subcontract administration for Corner Alliance’s government contracts portfolio, including competitive, sole source, and subcontract awards. • Administer a variety of contracts, including CPFF, FFP, T&M, LH, IDIQ, BPA, and BOAs, both pre and post-award. • Read, analyze, and interpret contractual documents. • Review client solicitations and prepare FAR and supplemental regulation compliance matrices and risk identification. • Review and redline NDAs, teaming agreements, subcontract agreements, contract modifications, and other agreements within delegated authority limits. • Prepare contract briefs summarizing contractual requirements and status. • Proactively identify and communicate potential non-compliance issues and other challenges before they escalate. • Coordinate agreements, subcontracts, and other contract and program support documents with leadership, accounting, legal, program management, and other key stakeholders. • Provide proactive support, management, and tracking of contractual documentation, action items, and critical data. • Review, prepare, and complete prime and subcontract closeout documentation. • Manage and streamline daily work activities to ensure compliance with corporate, contract, and federal requirements.
• Handling complex incident tickets in the Application and Infrastructure areas, with a focus on Microsoft environments and various healthcare applications • Restoring folders, expanding resources of virtual systems, and supporting standard and customer applications in a Windows Server, terminal server, and Citrix environment • Coordinating schedules with customers and service providers for customer application updates, and installing and distributing updates via images • Independently researching all necessary information through direct telephone contact with our customers, providing service-oriented communication and regular status updates • Documentation, targeted knowledge transfer, and effective internal communication to ensure smooth and efficient support
Role Description The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. We are seeking a Claims Admin to support our Large Loss unit. In this role, you will handle a variety of administrative tasks, including: - Ordering police reports - Submitting claims to other carriers - Completing social media and trace report requests - Processing invoices Strong data entry skills are essential, as the position also involves ensuring the timely and efficient download of large file share documents. The ideal candidate will have either prior claim and EPIC experience or an administrative background. If you are self-motivating and comfortable working in a detailed oriented environment, we encourage you to apply! Qualifications - Prior claim and EPIC experience or an administrative background - Self-motivated - Comfortable in a detail-oriented environment Requirements - Assists adjusters with more complex claim handling - Analyzes documentation and settles basic, straightforward, and routine claims quickly and efficiently - Participates in or assists in training new or less experienced employees - Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties - Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information - Receives, screens and routes incoming calls and other correspondence - May investigate prior losses and other information on file and orders reports as needed - Retrieves or sends supporting documentation to vendors or others as directed - Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.) - Performs clerical duties, including data entry, filing documents, email, and calendar management - Makes and maintains a connection with the customer by understanding and meeting their needs Benefits - Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse - Monthly connectivity reimbursement for employees eligible to work from home - Dedicated, private workspace free from distractions required for remote work - Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload
Adjunct Faculty - Business Administration
Ivy Tech Community CollegeIvy Tech Community College was founded in 1963. Located in Indianapolis, Indiana, Ivy Tech Community College is Indiana's largest public postsecondary instituti
Role Description Online Adjunct Faculty are hired each semester on an as-needed basis. They are responsible for creating an online learning environment that assists students in reaching their goals and for providing effective instruction and assessment within the framework of the provided single version primary course. Courses are taught completely online in primarily 8-week (rarely 16-week) format. In compliance with the College’s Out of State Workers Policy, only candidates who will reside in and work from the states of Indiana, Illinois, Kentucky, Michigan, and Ohio will be considered for this position. Major Responsibilities: - Facilitate student learning by delivering assigned classes in accordance with College policy and course objectives. - Make optimal use of available technology to enhance instructional methods. - Supplement and alter, where appropriate, lesson plans, assignments, tests, and materials. - Maintain accurate student records, grades, and other requirements. - Engage with students proactively and regularly in meaningful and productive ways that impact student learning. - Demonstrate evidence of developing and implementing teaching strategies focused on engaging online students with their learning. - Interact with students and co-workers in a professional and cooperative manner, complying with College policies, guidelines, and expectations. - Maintain a safe, quality online educational environment. We are looking for a candidate who is committed to an environment where team members feel valued, respected, and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Qualifications - Unofficial transcripts required as part of the application process. - Official transcripts required upon hiring. - Must have strong working knowledge of current technologies appropriate to area of instruction and meet faculty credentials as outlined in the ASOM 7.1 for the specific area(s) of instruction. - Conducts all activities with an appreciation and respect for other people, styles, and views. - Promote the same as an integral part of one's work. Requirements - Possesses an earned master’s degree or higher from a regionally accredited institution in business administration, business education, public administration, management, marketing, or a business-administration-related field; or - Possesses an earned related or out-of-field master’s degree, from a regionally accredited institution, with documented 18 post-secondary semester /27 quarter credit hours or equivalent of courses beyond the introductory principle(s) level in business administration, public administration, management, marketing, or a business-administration-related field; or - Possesses an earned related or out-of-field master’s degree, from a regionally accredited institution, with documentation in two or more of the following: - In-field national, regional, or state professional certification (does not include teaching license or certificate) - Three years of in-field professional employment in the industry (teaching in the area is not considered in-field professional employment). - Documentation of research and publication in the field. - Documented relevant additional coursework beyond the bachelor’s degree, equivalent to 15 semester/22 quarter credit hours or equivalent subject matter coursework, CEU’s, vendor, or military training. - Possesses an earned bachelor’s degree, from a regionally accredited institution, in business administration, public administration, management, marketing, or a business-administration-related field, with documentation in two or more of the following: - Professional certification (national, regional or state) in business related field (does not include a teaching license or certificate) - Three years of in-field professional employment in business related field (teaching in the area is not considered in-field professional employment) - Documented evidence of teaching excellence, including the date of the award - Documentation of research and publication in the field - Documented relevant additional coursework beyond the bachelor’s degree, equivalent to 18 semester hours or equivalent subject matter coursework, CEU’s, vendor, or military training. Other Requirements - The selected candidate for employment will be subject to pre-employment background checks, including a criminal history check, and any offer of employment will be contingent upon that outcome. Benefits - Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses. - Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources. - All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings. - Fee remission for employees, spouses, and legal dependents. For more information on Ivy Tech Benefits, visit Ivy Tech Benefits .




