• Analyze customer requests for proposal and information. • Review and interpret key RFP requirements and identify issues or concerns that need resolution prior to submission of response. • Write compelling proposal responses that accurately describe solutions, strategies, and vision while ensuring the responses embody company win themes and key differentiators. • Collaborate with senior management, departmental experts, sales/marketing staff, and proposal leadership to implement edits and complete proposals. • Proofread and perform quality assurance checks on all documents to ensure that proposals meet RFP requirements and accurately convey Gainwell’s strategy. • Work with the sales organization, SMEs, and team leadership to meet deadlines in both initial submittals and follow-up as needed. • Demonstrate an understanding of business challenges within customer markets and how company technology-enabled business solutions can address those needs. • Develop proposal attachments, such as forms, report packages, flowcharts, implementation schedules, and sample communication materials, as required. • Interface and coordinate with finance to verify pricing for proposal. • Work with Production Coordinator to produce printed materials and electronic media. • Share new or modified responses as they are developed and approved to maintain the proposal database. • Assist other department staff as required based upon business needs. • Other duties as assigned.

• Create, review, and refine microcopy for conversational flows across digital channels such as WhatsApp and RCS; • Design conversational journeys focused on clarity, usability, and user experience; • Ensure language consistency and alignment with the brand's tone of voice; • Adapt messages according to context, channel, and user profile; • Collaborate with UX/UI, Product, and Engineering teams to define conversational experiences; • Contribute to continuous improvements in virtual assistant flows and interactions; • Participate in discussions on information architecture and conversational experience; • Apply UX Writing and Conversational Design best practices; • Support content validation and review prior to publication; • Collaborate in identifying opportunities to improve users' digital experience; • Contribute to the development of conversational writing standards and style guides.

Role Description - Atuar em projetos digitais de hosting e inovação dentro do time de Product Design - Construir jornadas do cliente, criando narrativas claras e persuasivas em cada etapa da experiência - Apoiar iniciativas de onboarding, educando usuários e simplificando o uso de ferramentas complexas - Criar e otimizar copies para produtos e jornadas com foco em conversão (ativação, engajamento e retenção) - Aplicar estratégias de persuasão (prova social, urgência real, custo-benefício, recorrência), considerando a jornada psicológica de ganhos e perdas - Aplicar e evoluir o Tom de Voz e o Content Design System, garantindo consistência da comunicação - Trabalhar com dados (funil, comportamento, NPS e pesquisas) para gerar insights e melhorar performance das jornadas - Utilizar IA no dia a dia, incluindo construção e adaptação de prompts de Agentes de IA para ganho de escala e eficiência - Colaborar com times de Design, Produtos, Marketing e Engenharia, conectando conteúdo às estratégias de negócio - Apresentar ideias, defender propostas e engajar stakeholders Qualifications - Tem experiência sólida como copywriter em projetos digitais - Domina a língua portuguesa (excelente escrita, ortografia e gramática) - Possui conhecimento prático em estratégias de conversão (CRO) - Entende funil, jornada do cliente e segmentação - Sabe construir argumentação persuasiva de forma clara e estratégica - Tem familiaridade com dados e consegue transformar insights em melhorias de comunicação - Possui conhecimento em IA aplicada à escrita (ex.: prompts, automação, apoio à criação) - É uma pessoa organizada, proativa, colaborativa e que transita bem entre diferentes áreas - Tem capacidade de conduzir apresentações e influenciar decisões

Role Description This role utilizes analytical skills to create a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition. We are seeking a skilled Auto Supplement Estimate Writer to join our Claims team. If you reside in the EST or CST time zones and you have experience with supplemental estimating in an insurance carrier environment, we encourage you to apply. This is a fully virtual desk role with no fieldwork required. The ideal candidate is highly organized, effective at managing a claims diary, confident in negotiating with body shops, and motivated to take on new challenges while continuing to grow within the organization. Key Responsibilities - Applies thorough understanding of regulatory compliance and fair claims practices - Builds established relationships with both internal and external customers - Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses - Processes a deep understanding of the content of all policy types written by the company - Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits Supervisory Responsibilities - This job does not have supervisory duties. Skills - Auto Insurance - Auto Insurance Claims - Auto Insurance Quotes - Business Acumen - Business Management - CCC ONE - Claims Resolution - Financial Analysis - Negotiation - Quality Management - Relationship Building - Relationship Management Compensation - Field Adjuster Cons I: $26.49 – $37.50/hour - Field Adjuster Cons II: $28.03 – $39.42/hour Benefits - Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse - Monthly connectivity reimbursement to help offset internet costs for eligible employees working from home - Dedicated, private workspace free from distractions required when working from home - Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload