• Develop and convert top national and large regional end users by identifying top prospects, initiating introductions, and building relationships • Collaborate with key PRO outside and inside sales representatives at Lowe's and THD to train and assist in selling to targeted end users, empowering them to represent SBD brands and drive conversions • Form strategic partnerships with national associations by leveraging key retailers, implementing targeted promotions, and other programs to enhance sales through these retailers • Serve as the team expert for a dedicated trade vertical • Gain in-depth knowledge of the trade, including end-user landscape and product use cases, to become the team's go-to expert and support conversion opportunities • Identify and engage with large residential jobsites in the region • Build relationships with key stakeholders to facilitate product seeding, research, and other initiatives • Plan and execute large PRO events in the region in collaboration with Lowe's and THD

• Develop and convert top national and large regional end users by identifying top prospects, initiating introductions, and building relationships • Collaborate with key PRO outside and inside sales representatives at Lowe's and THD to train and assist in selling to targeted end users, empowering them to represent SBD brands and drive conversions • Form strategic partnerships with national associations by leveraging key retailers, implementing targeted promotions, and other programs to enhance sales through these retailers • Serve as the team expert for a dedicated trade vertical • Gain in-depth knowledge of the trade, including end-user landscape and product use cases, to become the team's go-to expert and support conversion opportunities • Identify and engage with large residential jobsites in the region • Build relationships with key stakeholders to facilitate product seeding, research, and other initiatives • Plan and execute large PRO events in the region in collaboration with Lowe's and THD

• Develop positive relationships in multiple areas of the customer organization. • Uncover customer needs in line with Cutsforth solutions by executing sales tactics and account planning. • Maintain contact with clients, answer questions, resolve conflicts, and provide solutions to issues that arise. • Coordinate Cutsforth resources to ensure customer success and sustain revenue growth. • Stay up to date on industry and market trends impacting the target accounts. • Sustain multiple quarters of sales pipeline at all times, with the ability to provide a forecast with certainty to leadership. • Develop relationships and coordinate with partner companies to meet customers’ needs. • Attend trade shows and conferences as needed. • Provide feedback to the organization on products, services, and internal processes based on experience with customers. • Keep the CRM pipeline and account information up to date in line with company goals and expectations.

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls • Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed • Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business • Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting • Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner. • Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day • Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests • Provide accurate policy information to policyholders and agents regarding commercial lines insurance products • Develop and maintain relationships with agents, customers, other team members • Maintain current understanding of service techniques, underwriting guidelines and product offerings • Research underwriting information and request appropriate underwriting support documentation needed for each account