Role Description We are currently seeking a highly motivated YouTube Strategist / Video SEO Consultant to join our Customer Success team. As a YouTube consultant, you will be responsible for developing and implementing effective strategies to improve our clients' YouTube Channels, maintaining and building strong relationships with them, ensuring their satisfaction with our products and services. You will aid by providing hands-on support regarding YouTube growth, video marketing, and video production. - Prepare and take part in client workshops - Prepare performance reports for your clients - Operate closely with the Sales and Product teams - Start managing your own accounts, consult and guide them towards YouTube success - Good analytical skills and agile approach - Good content writing skills Qualifications - Love for YouTube and video - Having your own YouTube channel is a huge plus - Fluent in English is a must-have (every other language is a plus) - Confident, customer-focused approach both written and verbal - Ability to build and maintain strong relationships with clients - Strong problem-solving and analytical skills Requirements - Bonus if previous experiences include: - First experience in SEO, online marketing, video production, or consulting - YouTube Studio, Google Analytics, Search Console - Video production - Working in an agency - Working in a SaaS start-up Benefits - Working with leading international brands - Room and appreciation for your own ideas and improvements - Knowledge-transfer and training in video marketing, SEO (especially Video SEO) and consulting - Flexible working hours (Possibility to work Full- or Part time) - Remote-first culture – you can work from anywhere

• Serve as the primary day-to-day lead for program implementation • Manage a portfolio of mid- to large-population K-12 partners in the region (US West, Central, or East) • Manage a prescribed cadence of implementation and ongoing account management and cross-sales activities for partners in assigned portfolio • Work closely with Business Development and Implementation teams to steward partners through the contracting and implementation processes • Develop knowledge of full suite of SHP offerings • Provide first-tier support for partners using SHP products and services • Ensure school districts onboard SHP programs with fidelity, manage district partnerships and serve as the implementation relationship owner for SHP partners • Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions • Adhere to established criteria for conducting partner success meetings tailored to specific market segments ensuring alignment with partner’s needs, goals, and objectives • Utilize comprehensive product knowledge to provide exceptional customer support by addressing inquiries, trouble-shooting issues and offering tailored solutions • Collaborate with district and school leaders to support partners in achieving key performance indicators aimed at improving student well-being and safety • Monitor regional trends impacting gun violence prevention practices • Work in collaboration with Business Development team and Implementation team to take a partner-centric approach to ongoing support and coordinate training • Support and inform district leaders about Students Against Violence Everywhere (SAVE) Promise Club implementation across their district. • Work with grants team and finance team to ensure grant compliance and monitor and track progress according to grant policies and procedures • Have a basic understanding of data literacy and willingness to use and refer to data • Other duties as identified given organizational needs

• Provides specialized business application management guidance and support for a functional area • Responsible for requirements gathering through the application lifecycle • Conducts business testing and supports business process documentation and user support of the application • Provides approval and prioritization of technology changes deployments • Develops and leads business application strategy roadmap • Coordinates with key leaders to determine required capabilities • Ensures appropriate risk controls are in place and adhered to guidelines and regulatory requirements • Accountable for overall mapping of processes for application functions/features to support business objectives • Responsible for risk and audit management and assessments • Reviews requirements specifications and technical design documents to provide timely and meaningful feedback

• Serve as the primary customer contact, building and maintaining long-lasting relationships. • Manage escalated customer support issues, exercising discretion to result in a favorable outcome. • Maximize annual renewal revenue. • Proactively ensure customers are fully utilizing products. • Capture, maintain and communicate new business opportunities that identify areas of improvement. • Meet or exceed Expansion sales goals. • Successfully execute Account Review cadence based on size and complexity of the client. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track Customer Success metrics (e.g. Retention, Expansion Pipeline, etc.). • Secure Customer Success stories by partnering with the Marketing Department. • Develop new business from existing clients and actively seek upsell opportunities with product add-ons and training. • Oversee Client retention/renewal goals. • Ensure all activities and deals are effectively managed within the CRM (Hubspot). • Partner with other departments to improve the customer experience. • Organize and lead Customer User Groups.