• Monitor daily reports on the Rethink platform to identify unsubmitted or unverified session notes • Conduct structured follow-ups with RBTs via email, phone, or text • Ensure documentation meets internal compliance and quality standards • Escalate recurring or unresolved submission issues when necessary • Maintain accurate compliance logs and tracking records • Build professional and supportive working relationships with field staff

• Verify and review therapists session notes for accuracy and completeness. • Analyze data to identify anomalies or patterns that may indicate fraudulent activity. • Coordinate with internal departments to ensure all documentation is complete and accurate. • Review enrolment requirements and supporting documents to confirm authenticity and validity. • Communicate with therapists and providers to hold them accountable for compliance. • Log into the **HCSIS system** and accept assigned cases promptly. • Review **Individualized Family Service Plans (IFSPs)** and **Evaluation Reports (ERs)** within required timelines. • Upload verified documents into the provider portal. • Manage and document **PEIDs-related emails**. • Prepare and send **welcome letters** to clients/families during onboarding.

Role Description The Office of Human Subjects Research is seeking a Human Research Compliance Associate to provide regulatory and compliance advice to the Johns Hopkins University Institutional Review Boards (JHU IRBs). This includes applicable federal, state, and local laws and regulations and institutional policies relating to the protection of human subjects in research conducted at or through JHU. This role provides advice to investigators, research staff, and other members of the broader JHU human research community, including researchers at non-Hopkins sites relying on the review of the JHU IRBs. - Interpret and apply all aspects of pertinent government regulations and institutional policies pertaining to human subjects research and related matters. - Review applications submitted to the IRBs to identify deficiencies under federal and state laws and regulations, and institutional policies that must be corrected prior to IRB review. - Determine that appropriate protocol- and application-specific documentation is submitted, e.g., requests for waiver of consent, waiver of HIPAA authorizations, formal communications from the FDA or commercial sponsors. - Assist in the review of IRB action outcomes, including the IRB’s minutes where required, and determine that regulatory, legal, and policy issues and their outcomes are documented appropriately. - Attend weekly IRB meetings to provide regulatory expertise, monitor proceedings, and assist staff with regulatory documentation issues. - Provide ongoing regulatory advice to JHU IRBs and JHU investigators and study team members. - Lead regulatory consults with faculty to assist with protocol planning and addressing complex regulatory issues that may arise as part of the IRB submission and review process. - Develop and lead educational offerings for IRB staff, IRB members and Chairs, and JHU research teams. - Prepare reports of serious non-compliance, continuing non-compliance, or unanticipated problems involving risks to participants or others. - Independently review select research applications, e.g. new applications, further study actions, relevant single IRB applications, as an IRB member and work with faculty/research staff to identify deficiencies to correct prior to IRB approval. - Other duties as assigned. Qualifications - Juris Doctor (JD) from an accredited law school. - Member of the Bar of the State of Maryland in good standing (or admitted to the bar of another state), or eligible to sit for the bar exam; continued employment is contingent upon passing the bar exam within one year of start date. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Three years of compliance or administrative experience related to human subjects research. Requirements - Classified Title: Human Research Compliance Associate - Role/Level/Range: ATP/04/PE - Starting Salary Range: $73,300 - $128,300 Annually ($85,000 Starting salary) - Employee group: Full Time - Schedule: Monday - Friday 8:30am - 5:00pm - FLSA Status: Exempt - Location: Remote - Department name: SOM Admin Clinical Invest Human Subjects - Personnel area: School of Medicine

Role Description We are seeking a Compliance & Verification Administrator (Quality Assurance) to support one of our U.S.-based healthcare clients who provides early intervention services. This is a highly task-oriented and repetitive role that requires strong attention to detail, consistency, and proactive follow-up. - Each therapist must comply with certain tasks to ensure that services being rendered are documented accurately and billed effectively. - The Compliance & Verification Administrator will be responsible for reviewing, verifying, and processing client and provider documentation to ensure compliance with regulatory and internal requirements. - This role involves repetitive tasks, so candidates must be comfortable with routine work while maintaining accuracy and focus. - The ideal candidate will be proactive, organized, and able to hold providers accountable for compliance requirements. PLEASE NOTE: - Working Hours: This role requires you to work EST hours Mon - Fri from 8am to 5pm EST (14h00 to 23h00 South African time - subject to change in accordance with daylight savings in the United States). - You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Excellent written and verbal English communication skills. - High attention to detail — accuracy is critical. - Strong organizational and multitasking abilities. - Proactive and consistent in follow-up. Requirements - Basic computer literacy, including MS Office and Outlook. - Ability to navigate multiple systems and portals. - Experience with healthcare or early intervention documentation, compliance tracking, or working with therapy providers is a plus. - Previous experience in verification, compliance, or documentation review is a plus. Key Responsibilities - Verify and review therapists session notes for accuracy and completeness. - Analyze data to identify anomalies or patterns that may indicate fraudulent activity. - Coordinate with internal departments to ensure all documentation is complete and accurate. - Review enrolment requirements and supporting documents to confirm authenticity and validity. - Communicate with therapists and providers to hold them accountable for compliance. - Log into the HCSIS system and accept assigned cases promptly. - Review Individualized Family Service Plans (IFSPs) and Evaluation Reports (ERs) within required timelines. - Upload verified documents into the provider portal. - Manage and document PEIDs-related emails. - Prepare and send welcome letters to clients/families during onboarding. Company Description ISTA Personnel Solutions South Africa is a fast-growing global BPO. We are not a recruitment agency — we operate as a dedicated extension of our US-based clients’ teams, providing skilled remote professionals who support daily operations with precision, efficiency, and a personal touch.