• Serve as a technical advisor and trusted partner to enterprise customers, prospects, and channel partners throughout the sales process. • Act as a role model and mentor for other Systems Engineers while providing technical leadership in partnership with sales engineering management. • Lead technical discovery sessions to understand customer environments, business drivers, security challenges, compliance requirements, and decision-making processes. • Architect and deliver compelling product demonstrations, workshops, executive briefings, and presentations tailored to customer use cases. • Design, deploy, and manage Proof of Concept (POC) engagements, ensuring successful technical validation, measurable business value, and customer adoption. • Collaborate closely with Account Executives, Account Managers, specialists, and channel partners to develop technical sales strategies and support complex enterprise sales cycles. • Translate customer requirements into scalable solution recommendations, including deployment sizing, architectural guidance, and business-aligned outcomes. • Connect technology solutions to measurable customer business outcomes, including technical validation, competitive positioning, and TCO considerations. • Refine sales strategy and take command of technical responsibilities across strategic and complex opportunities. • Contribute significant portions of, and/or lead, responses to RFPs, RFQs, and RFIs. • Deliver partner enablement and technical training to resellers, integrators, and strategic alliances. • Represent the company at customer meetings, industry events, conferences, webinars, trade shows, and executive briefing center engagements. • Partner with Product Management, R&D, and Marketing teams to communicate customer feedback, product enhancement requests, interoperability opportunities, and market requirements. • Liaise with product and technical marketing to produce white papers, web presentations, blogs, social posts, and other materials that support overall go-to-market plans and objectives. • Maintain deep awareness of market trends, competitive technologies, and evolving industry landscapes to ensure differentiated solution positioning and promote thought leadership internally and externally. • Seek out opportunities for interoperability, functional, and performance testing and validation, and promote roadmap and planning exchanges across internal and external stakeholders. • Serve as the technical solution expert in complex evaluations involving storage, infrastructure, security, and cloud-related architectures.

• Design, build, test, deploy, document, and maintain Power BI reporting solutions and semantic models, including the SQL queries, data pipelines, and dependent systems that power them—continuously assessing platform capabilities, performance, and governance. • Work with IT Leadership, Informatics - Data Management, IT Operations and IT - Business Systems on researching, developing, testing, deploying and documenting new methods and tools for ingestion, processing, sending and sharing of data. • Plan, coordinate and implement security measures (including regular audits) to safeguard information in reporting platforms and computer files against accidental or unauthorized damage, modification or disclosure. • Specify users and user access levels for each segment of the reporting platforms, as needed. • Select, develop and deploy code to monitor reporting platform performance • Develop reference and workflow documents for documentation purposes. • Revise agency definition of data as defined in data dictionary in regards to reporting and visualizations.

• Manage and maintain our hybrid (on-premise and cloud) system infrastructure, championing resilience, stability and sustainability in your approach. • Identify and implement improvements to existing infrastructure, tooling and operational workflows. • Build strong knowledge across BMAT’s infrastructure environment and contribute as a trusted technical team member. • Write flexible, reusable IaC or configuration management system modules that the rest of the team can leverage to accelerate their own work. • Identify reliability, performance or security risks proactively before they impact production systems. • Assist the engineering teams in resolving their issues. • Uphold technical quality standards and established conventions. • Contribute to operational excellence by participating in incident response, maintenance and support workflows together with the IT team.

Join our Team About this opportunity: At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally. What you will do:- Provide administrative support and manage logistics for the Field Services organization.- Ensure readiness for operational activities and maintain the performance of ASPs and other third parties.- Drive the continual improvement of operational processes and services while managing resource transitions during organizational changes.- Secure adherence to agreements and local targets to ensure operational and financial fulfillment.- Act as an interface regarding local MS delivery performance while providing cost quotations for new sales opportunities.- Maintain compliance and offer relevant training related to occupational health and safety practices. The skills you bring:- Business and operations support.- Identity And Access Management.- Business Continuity And Disaster Recovery.- Process Management.- Contract Lifecycle Management.- Regulatory Compliance.- Change Management.- Ericsson Information Security Management System.- Ericsson Information Security Assessments and Audits.- Operational-Level Agreement.- Budget Management.- Ericsson Information Security Risk Management Instruction.- Ericsson Performance Management Competence.- MS Delivery Strategies.- Work Level Agreement (WLA) and Service Level Agreement (SLA).