Role Description The Manager, Transformation Analysis evaluates business and technology transformation opportunities, builds the business case for each initiative, and tracks outcomes after deployment. The role spans AI adoption, process automation, and tooling improvements, applying the same value-vs.-feasibility lens across the board. The position requires a keen eye for process improvement, financial modeling fluency, strong facilitation skills, and the credibility to work directly with business owners and the Executive Leadership Team. The role reports to the Transformation Lead and resides within the Strategy organization. Duties and Responsibilities - Facilitate cross-functional discovery workshops to surface transformation opportunities across AI, automation, and tooling, and score them using the value-vs.-feasibility framework. - Build the ROI model and business case for each prioritized initiative, defining baseline KPIs, target outcomes, and the measurement window with the relevant business owner. - Manage the initiative intake and scoring queue in partnership with the Program Manager, ensuring all submissions are evaluated before reaching the Transformation Lead for prioritization. - Gate initiative activation by confirming technical readiness sign-off from the relevant team (Data & Analytics for AI, IT for automation or tooling) before any initiative moves to build. - Map current-state workflows and define the future state for each initiative before IT scopes the build, ensuring process documentation is complete prior to activation. - Partner with business owners to define initiative scope, validate assumptions, and confirm adoption accountability before activation. - Track post-deployment results against baseline, reporting regularly on progress to the Transformation Lead and Executive Leadership Team. - Partner with People Operations on change enablement for transformation initiatives, including stakeholder analysis, communication planning, and adoption measurement. Qualifications - 5+ years of experience in business analysis, process improvement, or a transformation or strategy function. - Demonstrated ability to build ROI models and measure outcomes across AI, automation, and tooling initiatives. Lean Six Sigma certification a plus. - Familiarity with transformation solution types including AI/ML applications, RPA, workflow automation, and enterprise tooling. Must be able to evaluate feasibility and engage productively with technical teams without being a practitioner. - Strong facilitation skills with the credibility to surface opportunities, challenge assumptions, and drive decisions at the executive level. - Experience in telecom, broadband, utilities, or a similarly operationally complex industry preferred. - Proficiency with LLMs (e.g., Claude, ChatGPT), process mapping tools (e.g., Lucidchart), Microsoft Office Suite, and project management platforms (e.g., Smartsheet). Comfort interpreting BI tool output (e.g., Power BI). - Strong analytical and communication skills; able to build business cases and present findings clearly to executive audiences. - Bachelor’s degree required; MBA or advanced degree preferred. Physical Demands/Working Conditions - Regularly required to talk, hear, listen, and communicate effectively. - Frequently required to sit, stand, bend at the knees and waist, and walk. - Required to use hands to type, handle objects and paperwork. - Required to use close vision and be able to focus. - Up to 25% travel may be required. Benefits - Medical (3 plans to choose from), Dental and Vision - Short Term Disability - Flexible Spending Accounts - Company Paid Life as well as Voluntary policies - 401(k) with generous company match - Paid Time Off - Share the Care Paid Time Off - Paid Holidays - Uniform/Boot allowance *Applicable by Position* - Cell Phone Allowance *Applicable by Position* - Career Progression Opportunities - Discounted Broadband Services *Where Applicable*

Role Description Wir suchen ab sofort oder nach Vereinbarung einen Qualitätsmanager (m/w/d). Ihr Aufgabenbereich beinhaltet: - Offertanfragen bearbeiten (Technische Machbarkeit prüfen, Bestimmung der Rohstoffe) - Erstellen von internen Spezifikationen - Erstellen von relevanten Vorgabedokumenten und Qualitätsstandards - Erarbeiten von Qualitätsvorausplanung und Prüfplanung - Auswerten der Qualitätslage bei selektierten Produktionen und Qualitätsabweichungen (Reklamationswesen) - Bearbeiten von Reklamationen mittels Analysen und Reports - Spezifikationsmanagement, Beratung von Kunden hinsichtlich Produktspezifikation/-definition - Abteilungen schulen bei neuen/ komplexen Abläufen - Statistische Auswertungen und Analyse von Produktionsdaten sowie Leitung von Sigma Projekten Qualifications - Abgeschlossene Ausbildung als Papiertechnologe - Weiterbildung im Bereich Qualitätssicherung/Qualitätsmanagement - Lean Six Sigma Green Belt oder vergleichbare Ausbildung von Vorteil - Mindestens 5 Jahre Berufserfahrung in der Papierindustrie von Vorteil - Sehr gute Kenntnisse in Minitab, FMEA und 8D-Methodik - Erfahrung in der Moderation von Workshops und Verbesserungsprojekten - Auditerfahrung (intern und/oder extern) von Vorteil - Strukturierte, analytische und selbstständige Arbeitsweise - Einwandfreier Leumund - Deutschkenntnisse auf Niveau C1 sowie Englischkenntnisse auf Niveau B2 in Wort und Schrift Benefits - Internationales Umfeld und technologisch hochstehende Produkte - Ein motiviertes Team mit flachen Hierarchien und offener Unternehmenskultur - Spannende und vielseitige Aufgaben sowie viel Raum für Entwicklung - Unterstützung bei Weiterbildungen - Moderne Anstellungsbedingungen, sowie gute Sozialleistungen - Diverse Vergünstigungen bei unseren Partnern - Mindestens 5 Wochen Ferien Company Description Die traditionellen Schweizer Werte Qualität, Sicherheit und Zuverlässigkeit werden bei uns mit Innovation vereint. Wir sind Zulieferer von Banknotensubstraten sowie Pass- und Visapapieren in mehr als 50 Ländern auf der ganzen Welt.

• Own the end-to-end delivery of complex, cross-functional IT and security audits covering cloud infrastructure, security operations, identity and access management, data protection, vendor/third-party risk, and key products and services. • Lead and develop a high-performing global team of internal auditors and co-sourced resources, setting goals, coaching talent, managing performance, and building succession pipelines across regions. • Drive integrated assurance across the three lines of defense by partnering with first and second line risk, compliance, security, and technology teams to rationalize testing and maximize control coverage. • Shape executive-level reporting on technology and security control effectiveness, distilling key themes, emerging risks, and root causes into clear materials for senior management, the Head of Internal Audit, and the Audit Committee. • Partner with technology and security leadership across Engineering, Security, Infrastructure, and Product to provide independent challenge on major initiatives (e.g., cloud migrations, new product launches, architecture changes) without compromising third-line independence. • Build continuous improvement into the audit function by driving adoption of data analytics, automation, and generative AI to modernize IT and security audit execution, including continuous monitoring and automated evidence retrieval.

• Lead, manage, and develop a team of 5+ credentialing specialists, owning team KPIs including enrollment turnaround times and applications submitted & approved • Own and operate the delegated credentialing program end-to-end, including provider onboarding, primary source verification, and maintaining NCQA-aligned standards • Lead the internal credentialing committee — presenting cases, maintaining meeting minutes, and managing approvals • Manage required payor audits and internal audits to ensure ongoing NCQA and delegated credentialing compliance • Set and drive long-term credentialing strategy, partnering with Commercial Strategy to expand delegated credentialing statuses across payors • Build and maintain a centralized “Credentialing Source of Truth” documenting payor-specific requirements (provisional credentialing, SLAs, backdating policies, etc.) • Partner with RevOps to align on KPIs and incentive structure, and with RCM to troubleshoot problem payors and credentialing-related denials • Identify and implement process improvements that increase team efficiency, including automation and AI-enabled workflows • Oversee day-to-day payor and Medicaid enrollment across group and individual submissions, ensuring timely, accurate, and compliant applications tracked in Salesforce